Physical Card User Guide

Ordering a physical card

To apply for a Physical Card, log in to your WorldFirst portal, go to “World Card” in the main navigation.

Click “Get a World Card for free now”.

On the card application page, select “Physical Card”, then choose the cardholder for the card. You can also choose if to display the name of your company on the back of the card. Click “Next”.

Next, enter the address you would like the card to be delivered to. Please note that we currently only support delivery to addresses of your account region.

Finally, confirm all the information and complete payment for the card opening fee. Depending on your region, your card may take between 2 – 15 days to arrive.

You can track the order status of your card by going back to the “World Card” homepage and finding the card list. While the card is in production, the status will show “Card Production in Progress”. Once the card is shipped, you will be able to access a link to track the delivery status of your card.

Activating your Physical Card

Upon receiving the card, you will first need to activate the card and set a PIN code before making payments at POS locations.

Portal activation

Log in to your portal, go to “World Card”. Find your card in the card list, and click “Activate”.

Enter the CVC code from the back of your card. Only 5 failed attempts are permitted. If card is locked due to too many failed CVC attempts or not activated within 180 days, please contact Customer Service for manual re-activation.

To enhance the security of certain high-risk transactions, a PIN code needs to be set.

After the PIN is set, a 6-digit code will send to your phone for verification.

Now, the card is activated and ready for use. For security, your new physical card needs to be used in a chip insert transaction the first time. After you complete your first insert-and-PIN or insert purchase, your card will be ready for contactless payments.

App activation

Ordering a phyical card on app

On the app homepage, go to “Card” tab.

Click “Get World Card”.

Select “Physical Card”.

Then choose the cardholder for the card. You can also choose if to display the name of your company on the back of the card. Click “Continue”.

Next, enter the address you would like the card to be delivered to. Please note that we currently only support delivery to addresses of your account region.

Then, set your card PIN.

Confirm your order and your card will be on its way.

You will be able to track the status of your card order by going back to the card list on the card homepage. Once you receive the physical card, you can activate your card in the app. Please note that for in-person payments, a chip insert transaction is required for the first time before you make any contactless payments.

Freezing your cancelling your card

If your card was lost, you can freeze your cancel your card directly in the World Account portal. To freeze a card, go to “World Card” – “Card Details”. Click “Freeze card”, a pop-up window will appear. After confirmation, your card will be temporarily suspended from use.

You will be able unfreeze your card later in the card details page.

To cancel a card, Go to “World Card” – “Card details”. Click “More” – “Cancel Card”, a pop-up window will appear and click “Cancel this card”, the card will be permanently disabled.

Please note that card cancellation is not reversible.

Card opening and spending limits

When creating new cards, you can choose either physical or virtual card as an option. However, each account’s upper limit of physical cards is 10. If you hit this limit, you will only be able to create additional virtual cards.

Depending on your account region, your cards will have transaction limits indicated as below. Lower limits are in place for contactless payments per local regulations. Cumulative limits refer to the total volume of transactions accrued before you need to make a chip-and-PIN transaction. After the chip-and-PIN transaction, the allowance will be reset.