Guide for Risk Investigation with Samples

Material: Storefront/DTC website URL for the order

Requirements:

Provide the link to the storefront or DTC website associated with the order. Make sure the link is valid and can be accessed without any issues.

Samples:

Amazon Storefront URL

• https://www.amazon.com.uk/******
• https://www.amazon.com.mx/******

DTC Website URL

• https://usjewel***.com/
• https://aooc***.com

Material: Fullscreen screenshot of the storefront backend or backend showing linked third-party payment platform

Requirements:

Submit a fullscreen screenshot of the storefront or website backend related to the order. The screenshot must clearly display the following:

1. Storefront Information (including the storefront name or logo, URL)
2. Payment Details (showing the store’s linked payment method(s) and account(s)).

Samples:

Material: Storefront Sales Record

Requirements:

Please submit the storefront’s sales transaction records and make sure the following details are included:

1. Order number
2. Order date
3. Order amount

Amazon operation guide: Payments Transactions View – Transaction View – Find the transactions for the corresponding settlement period and click Download

Samples:

Material: Fund Settlement Records

Requirements:

Please provide the settlement records for the specified transactions. The records should show the transfer of funds from your storefront to your bank account or any other payment platform.

Samples:

Material: Order Details Page and Shipping Information

Requirements:

Please provide screenshots of the order details page from your storefront for the specified transactions. The screenshots must clearly show the following information:

1. Storefront URL
2. Storefront name or logo
3. Order number and date
4. Order details, including: product name, quantity, unit price, total order amount
5. Shipping/tracking number
6. Buyer and recipient information, including: Buyer’s name/Shipping address/Recipient’s name/Recipient’s contact information

Samples:

Material: Order Communication Records

Requirements:

If there are communication records with the buyer about the order, please provide the relevant screenshots. Make sure the screenshots clearly show the following details:

1. Date of communication
2. Profile pictures of both parties
3. Description or image of the items in the order
4. Item quantity
5. Transaction price
6. Shipping address
7. Shipping details
8. Payment/transfer records
9. Tracking number

Sample:

Material: Screenshot of Third-Party Payment/Collection Platform Backend

Requirements:

Please provide a screenshot from the third-party bank or payment platform that corresponds to the transaction. Make sure the screenshot clearly shows:

1. The name of the third-party payment/collection platform
2. The account holder’s name on the third-party payment/collection platform
3. The full card number used for the transaction

Samples:

Material: Payment/Transfer Records from a Third-Party Payment Platform

Requirements:

Please provide a screenshot of the transaction records from the third-party payment platform, ensuring the following details are clearly visible:

1. The name of the third-party payment platform.
2. The full account number
3. Transaction details, including: date and time of the payment, payment amount, recipient’s account number, recipient’s name

Samples:

Material: Transaction Details for Store Settlements to the Third-Party Payment Platform

Requirements:

Please provide incoming transaction records from the third-party payment platform that match the storefront’s sales records.

For example, on PayPal, you can download a PDF statement for the relevant date. Follow these steps:

PayPal -> Activity-> Download -> Statements -> Select Monthly -> Choose the date range -> Click Request & Download

Samples:

Material: Third-Party Payment Platform/Bank Statements Showing Storefront Sales Records

Requirements:

Please provide materials based on the source of funds. If the funds originate from a PSP or bank, you must submit the corresponding PSP or bank statement. (A complete statement is required—the screenshots in the examples are for reference only. Ensure the key information is fully visible in the screenshot, such as the statement date range, account information, transaction descriptions, etc.)

If the transaction date falls on or before the 20th of the current month, provide the statement for the previous month.

If the transaction date falls after the 20th of the current month, provide the statement for the current month.

Whenever possible, please provide official statements from platforms like PayPal.

Samples:

Material: Shipping/Logistics Proof

Requirements:

If the transaction involves physical goods, please provide logistics proofs that match the transaction details. Make sure the following information is clearly visible:

1. Recipient details (name, country, and address)
2. Sender details (name, country, and address)
3. Tracking information (shipping company name and tracking number)
4. Shipping invoice (showing the shipping cost)

If the transaction involves virtual services, provide a screenshot of the delivery confirmation that corresponds to the transaction details.

Samples:

Material: Invoice

Requirements:

Please provide an invoice corresponding to the transaction details, ensuring the following information is clearly visible:

1. Payer’s entity name and payment account name
2. Payee’s entity name and receiving account name
3. Transaction amount and transaction date
4. Transaction details

Samples:

Material: Contract

Requirements:

Please provide a contract corresponding to the transaction details, ensuring the following information is clearly visible:

1. Payer’s entity name
2. Payee’s entity name
3. Transaction amount and transaction date
4. Transaction details and delivery method

Samples:

Material: Articles of Association

Requirements:

If the entities are affiliated, please provide the Articles of Association or related documentation, ensuring the following information is clearly visible:

1. Basic company information (e.g., company name, registered address, registration date, registration number, etc.)
2. Shareholder information (if the affiliate is a shareholder, include shareholder names, dates of birth, and identification numbers)
3. Directors information (if the affiliate is a director, include director names, dates of birth, and identification numbers)

Samples:

Material: Business Service Plan

Requirements:

If the transaction entails virtual services, please provide a service plan related to the transaction, including but not limited to:

1. Business draft
2. Meeting schedule/plan
3. Business proposal
4. Design plans, drafts, etc.

Samples:

Material: Historical Invoice

Requirements:

Please provide invoices corresponding to historical transactions with the same payer, ensuring the following information is clearly visible:

1. Payer’s entity name and payment account name
2. Payee’s entity name and receiving account name
3. Transaction amount and transaction date
4. Transaction details

Samples:

Material: Tax Payment Invoice

Requirements:

Please provide invoices corresponding to tax payment transactions, ensuring the following information is clearly visible:

1. Payer’s entity name and payment account name
2. Transaction amount and transaction date
3. Transaction details

Samples:

Material: Upstream Supplier’s Storefront/Website URL

Please provide the upstream supplier’s storefront/website URL, ensuring the links are accessible.

If the orders are from different storefronts, please provide the URLs for all the stores and specify in the material which order corresponds to which store.

Samples:

Amazon Storefront Link

• https://www.amazon.com.uk/******
• https://www.amazon.com.mx/******

DTC Website Link

• https://usjewel***.com/
• https://aooc***.com

Material: Shipment Receiving Country/Region

Requirements:

Please provide the country/region where the shipment is received from the upstream supplier.

Samples:

Example 1: China

Receiving country/region: China

Example 2: United States

Receiving country/region: United States

Example 3: Germany

Receiving country/region: Germany

Example 4: Japan

Receiving country/region: Japan

Example 5: Hong Kong SAR

Receiving country/region: Hong Kong SAR

Material: Product Information

Requirements:

Please provide the corresponding product details when purchasing from your upstream supplier. Ensure the proof document clearly shows the following:

1. Product Name
2. Product Quantity
3. Unit Price
4. Total Order Amount
5. Product Image

Sample:

Material: Company Registration Certificate

Requirements:

Please provide the photos of your company registration certificate. If the document contains multiple pages, include all pages. Provide copies of the following, where applicable but not limited to:

1. Certificate of Incorporation
2. Business Registration Certificate
3. Business License
4. Tax Registration Certificate
5. Operating License

Ensure that all photos are clear, complete, and that no critical information is obscured.

Samples:

Materials: Front Side of Personal Identification Document for Director/Shareholder/Authorized Representative

Requirements:

The front side of the personal identification document for the Director, Shareholder (or UBO), or Authorized Representative, including but not limited to the following:

1. Personal Identity Document / ID Document / Identification Credential
2. Driver’s License / Driving Licence
3. Passport

Please ensure that the photos are clear, complete, and that no key information is obscured.

Samples:

Materials: Back Side of Personal Identification Document for Director/Shareholder/Authorized Representative (if information is present on the back)

Requirements:

The back side of the personal identification document for the Director, Shareholder (or UBO), or Authorized Representative, including but not limited to the following:

1. Personal Identity Document / ID Document / Identification Credential
2. Driver’s License / Driving Licence
3. Passport

Please ensure the photos are clear, complete, and that no key information is obscured.

Samples:

Materials: Holding the Original Company Registration Certificate and a Dated Paper

Requirements:

The Director, Shareholder (or UBO), or Authorized Representative must take a photo holding the original company registration certificate along with a dated paper from the same day. Please ensure the photo is clear, complete, and that no key information is obscured. The photo must be taken head-on; selfies or mirrored photos will not be accepted.

Sample Material:

Material: Holding Personal Identification Document and a Dated Paper

Requirements:

The Director, Shareholder (or UBO), or Authorized Representative must take a photo holding the front side of their original personal identification document along with a dated paper from the same day. Please ensure the photo is clear, complete, and that no key information is obscured. The photo must be taken head-on; selfies or mirrored photos will not be accepted.

Sample Material: