WorldFirst APP

Yes, WorldFirst primary account holders can download the app and enjoy the available features. However, sub-users are not currently supported in the app.

If you are the primary user of an existing WorldFirst Account, you can log in using Email/Mobile phone/Biometric ID.

Android users can also login with Google ID. For example, if your Google ID email is the same as your WorldFirst account email, we can link these two account together, so that you can also login with Google ID.

You can send funds in 90+ currencies to your own accounts or third-party accounts (bank accounts or WorldFirst accounts).

Foreign currency payments typically take 1-5 business days, with some regions offering same-day processing. WorldFirst account-to-account transfers are instant and free.

(UK/EEA only) You can send money to someone even without knowing their bank details. Just enter the recipient’s email address and set up the transfer. The recipient will receive an email to securely input their bank details to complete the payment.

Yes, you can open new currency accounts in 21 supported currencies including EUR, USD, GBP, AUD, CAD, JPY, SGD, and more.

Yes, you can convert balances on the app. Go to Homepage, tap Convert, enter the amount, choose buy/sell currencies, review the exchange rate, and complete the conversion.

Yes, you can set up rate alerts to monitor live rates. Navigate to Live Rates, tap Rate Alerts, choose your currency pair, enter target rate, and select notification methods.

After registration and onboarding:

• Log in to the app
• On the app Homepage, select Card tab
• Agree to the terms
• Tap Get World Card to activate instantly.

To make a payment on a merchant checkout page, you will need to enter your World Card details.

To retrieve your World Card details:

• On the app Homepage, select Card tab
• Click Details
• Verify your identity to see your Card Number, Expiry Date and CVC

Yes. To freeze your World Card:

• On the app Homepage, select Card tab
• Choose the target card
• Tap Freeze

Once frozen, the card cannot be used to pay with until unfrozen.

Yes. Scroll down to the Transactions section on the app Homepage to view all transactions. These can be searched by date, transaction type and currency.

To change your password:

• Go to app Homepage
• Tap the Profile icon
• Choose Privacy and Security
• Select Change password.

You will then be prompted to enter your current password before confirming your new one.

Tap Profile icon in the top-left corner and click on Help to either start a chat, access email support or find phone support options.

Yes. To receive push notifications, ensure both your mobile device’s notification settings and the app’s notification permissions are enabled.

Note: Some features may have regional restrictions. For the most current information and support, please visit the Help section within the app or contact WorldFirst customer support.