Related content
WorldFirst FX Voucher Terms & Conditions
These terms and conditions (these “Terms and Conditions“) govern the Promotion (as defined below). By participating in the Promotion, you confirm that you accept these Terms and Conditions and agree to comply with them.
1. Definitions and Interpretation
In these Terms and Conditions, the following words and expressions shall have the following meanings:
1.1 “AUD” means Australian dollar;;
1.2 “Eligible Transaction” shall have the meaning given to such term in clause 4.2;
1.3 “Promotion” shall have the meaning given to such term in clause 2;
1.4 “Promotion Period” shall have the meaning given to such term in clause 3;
1.5 “Reward Criteria” shall have the meaning given to such term in clause 4.1;
1.6 “USD” means United States dollar;
1.7 “Voucher” shall have the meaning given to such term in clause 4.2;
1.8 “World Account Terms” means all of the prevailing terms and conditions, including the privacy policies, governing the World Account service provided by WorldFirst; and
1.9 “WorldFirst” refers to World First Pty Ltd.
1.10 “WorldFirst Portal” means WorldFirst’s website accessible via this link.
2. Description of the Promotion
During the Promotion Period, a WorldFirst customer who is registered in the countries or regions supported by the account service offered by WorldFirst and satisfies the Reward Criteria may be eligible to receive the Voucher (the “Promotion”).
3. Promotion Period
The “Promotion Period” is the period beginning on 10 September 2025 and ending on 30 November 2025 (both days, inclusive).
4. Voucher
4.1 A WorldFirst customer may be eligible to receive the Voucher, provided that:
4.1.1 such person was not an existing WorldFirst customer and had not applied for a World Account prior to the start of the Promotion Period, and, during the Promotion Period, successfully registers for a World Account via the account registration clickable button displayed in the “Pay Chinese Suppliers” landing page on the WorldFirst Portal, and completes WorldFirst’s authentication and review process; or
4.1.2 such person is already an existing WorldFirst customer at the start of the Promotion Period, and has not conducted any USD payment transactions to a payee based in Mainland China or Hong Kong prior to the Promotion Period,
(the “Reward Criteria”).
4.2 The “Voucher” is a Voucher that may be used to apply an exclusive FX rate to cross-currency transfer transactions (i.e., a transfer where the customer elects a different currency for the sending and receiving currencies) carried out by the eligible WorldFirst customer through the WorldFirst Portal, where such transfer(s) meet the following conditions:
4.2.1 AUD-USD transfer(s) (i.e. a transfer where the customer elects AUD as sending currency and USD as receiving currency);
4.2.2 made to one (1) single payee located in China or Hong Kong; and
4.2.3 such transfer is not an unfunded spot transaction or scheduled transfer.
(collectively, the “Eligible Transaction”).
4.3 The Voucher may only be used in the following manner:
4.3.1 The Coupon may only be applied to Eligible Transactions and becomes invalid after redemption.
4.3.2 The Voucher is subject to availability and valid for a period of sixty (60) days from the date of issuance. For those newly registered WorldFirst customers pursuant to clause 1.1, the end of the Promotion Period will not affect the Voucher’s sixty-day validity period (up to 29 January 2026).
4.3.3 The Voucher may only be used by eligible WorldFirst customers.
4.3.4 The Voucher is not transferable or exchangeable for cash, credit, products, or privileges or other benefits or payments in kind, whether in full or in part, and is not refundable or replaceable.
4.3.5 The Voucher is not available for use on mobile applications and may only be redeemed via computer (PC).
4.3.6 The Voucher cannot be used in conjunction with other discounts or promotions, unless otherwise stated.
4.4 The Voucher will automatically be applied to the WorldFirst customers who meet the Reward Criteria.
4.5 Should WorldFirst determine, in its sole discretion, that a WorldFirst customer is not eligible to receive the Voucher or to participate in the Promotion for any reason (including but not limited to a breach of these Terms and Conditions or any applicable laws or regulations, improper use of any information relating to the Promotion, fraud, attempted fraud, or any other illegal or illegitimate activity), or where WorldFirst has knowledge of subsequent events which would mean that the WorldFirst customer would not have been entitled to receive the Voucher (including but not limited to where the transactions of such WorldFirst customer were reversed or refunded), WorldFirst has the right to disqualify such WorldFirst customer and shall not be liable to any such WorldFirst customer. WorldFirst further reserves the right to claw back the value of the Voucher or to deduct the value of the Voucher from the WorldFirst customer’s World Account(s).
5. Further Terms
5.1 WorldFirst reserves the right to, in its sole discretion, determine and/or decide all matters relating to or arising in connection with the Promotion. Any such determination and/or decision will be final and binding.
5.2 To the extent permitted by applicable law, WorldFirst reserves the right to amend the terms of the Promotion, and/or to suspend or cancel the Promotion at any time, without liability to any party. WorldFirst also reserves the right to extend the Promotion Period in its discretion and these Terms and Conditions shall apply to any such extended Promotion Period. Any amendments to the Promotion will be published on the Promotion webpage and/or notified to participants in an appropriate manner. Following any change or amendment to these Terms and Conditions, your continued participation in the Promotion constitutes your acceptance of the amended Terms and Conditions and the Promotion in force at that time.
5.3 The FX rate that WorldFirst provides for transactions must comply with applicable laws and regulations. Therefore, WorldFirst cannot guarantee that any FX rate finally provided will reflect the discount range described in the Promotion.
5.4 Each opening of a World Account and each FX transaction is subject to WorldFirst’s standard compliance and due diligence requirements.
5.5 Each participant in the Promotion warrants that:
5.5.1 it is legally able to participate in the Promotion according to the laws and regulations applicable to it, and that it is fully authorised to do so;
5.5.2 to the best of its knowledge, all information disclosed by it to WorldFirst is complete, true and accurate;
5.5.3 it consents to participate in the Promotion in the capacity of participant;
5.5.4 it consents to the use and sharing of its personal data by WorldFirst in accordance with WorldFirst’s Privacy Policy and applicable laws, and the sharing of its personal data between WorldFirst, for the purposes of the Promotion; and
5.5.5 it will not use the Promotion in any way that WorldFirst (in its sole and absolute discretion) considers to be unreasonable, unethical, excessive, or in bad faith; or in any way that breaches any applicable local, national, or international law or regulation, or that is in any way unlawful, fraudulent, or wrongful, or has any unlawful, fraudulent, or wrongful purpose or effect.
5.6 Persons participating in the Promotion shall bear all expenses arising from and/or in connection with participating in the Promotion.
5.7 Severability: Any clauses in these Terms and Conditions determined by any court or other competent authority to be unlawful and/or unenforceable will be treated as severed from these Terms and Conditions and will not invalidate other clauses of these Terms and Conditions, which will continue in full effect.
5.8 Third Party Rights: These Terms and Conditions are made for the benefit of participants of the Promotion, and are not intended to benefit any third party or be enforceable by any third party.
5.9 WorldFirst reserves the right, at its sole discretion, to refuse a claim in connection with the Promotion, if it has reasonable grounds to believe that any relevant participant has:
5.9.1 breached these Terms and Conditions;
5.9.2 misused WorldFirst’s intellectual property rights including trademarks and/or materials;
5.9.3 made any misrepresentations (negligently or fraudulently);
5.9.4 abused the Promotion; and/or
5.9.5 engaged in any illegal or criminal activity including fraud in connection with the Promotion or any application for WorldFirst services.
5.10 The World Account Terms shall apply to existing WorldFirst customers and are to be read together with these Terms and Conditions. Please refer to the World Account Terms for further information. In the event of any conflict or inconsistency between these Terms and Conditions and any of the World Account Terms, these Terms and Conditions shall prevail only to the extent of matters relating to the Promotion. In the event of any conflict or inconsistency between these Terms and Conditions and any terms set out in any marketing materials prepared for the Promotion, these Terms and Conditions shall prevail. While all information provided herein is believed to be correct and reliable at the time of printing or publishing or posting online, WorldFirst makes no representation or warranty whether expressed or implied, and accepts no responsibility or reliability for its completeness or accuracy.
5.11 To the fullest extent permitted by applicable law, under no circumstances will WorldFirst or any of its affiliates be liable under any theory of tort, contract, strict liability or other legal or equitable theory for lost profits, indirect, incidental, special, consequential, exemplary, or punitive damages, each of which is excluded by agreement of WorldFirst and you regardless of whether such damages were foreseeable or whether WorldFirst or any person has been advised of the possibility of such damages. Notwithstanding anything in these Terms to the contrary, WorldFirst’s cumulative liability, including for claims, expenses, damages or indemnity obligations under or in connection with its obligations under these terms and conditions, will not exceed USD$500,000. In no event shall WorldFirst, its affiliates, agents, representatives, directors, officers, or employees be liable for any act or omission resulting from circumstance beyond their reasonable control. To the fullest extent permitted by applicable law, you hereby waive any and all rights to bring any claim or action related to this Promotion beyond one (1) year from the first occurrence of the act, event, condition or omission on which such claim or action is based.
5.12 Governing law and dispute resolution: These Terms and Conditions shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute, controversy or claim arising out of, relating to or in connection with these Terms and Conditions and/or the Promotion, including any question regarding its existence, validity or termination, shall be resolved by arbitration in accordance with the Australian Center for International Commercial Arbitration (ACICA) Arbitration Rules. The seat of arbitration shall be Sydney, Australia. The language of the arbitration shall be English. The number of arbitrators shall be one.
5.13 For any questions, please call us on 1800 744 777 (In Australia), 0800 666 114 (In New Zealand), +61 2 8298 4990 (Outside Australia) (lines are open 8 am until 6 pm Monday to Thursday and 8 am until 5.30 pm Friday, AEST/AEDT time).
WEBSITE TERMS OF USE
These Website Terms of Use (together with any documents referred to in them) describe the terms under which you may make use of our website www.worldfirst.com (the “Website”), whether as a guest or a registered user. Please read these Website Terms of Use carefully before you start to use the Website. By using our Website, you indicate that you accept these Website Terms of Use and that you agree to abide by them. If you do not agree to these Website Terms of Use, please refrain from using our Website.
All of our services are subject to separate terms and conditions governing their use. In the event of conflict between the terms and conditions of any applicable agreement and these Website Terms of Use, the applicable agreement will take precedence.
About us
World First Pty Ltd is located at Level 17, 55 Clarence Street, Sydney 2000, NSW, Australia.
You can contact us by visiting our office, emailing us at [email protected] or calling us on 1800 326 667.
World First Pty Ltd (“WorldFirst”) has been incorporated under the Corporations Act 2001 as a proprietary limited company since 23 July 2008 (Australian Business Number 42 132 368 971). You can visit the Australian Securities and Investments (“ASIC”) website to access further information concerning WorldFirst.
WorldFirst is regulated by the Australian Transaction Reports and Analysis Centre (“AUSTRAC”) as a reporting entity that provides designated services in relation to foreign exchange contracts, remittance arrangements and derivatives, and is registered on the Remittance Sector Register. This can be verified by searching the Remittance Sector Register here.
Through this we follow a strict code which incorporates all the requirements of the Anti-Money Laundering and Counter-Terrorist Financing Act 2006 and other legislation. We maintain strict security, documentation and audit processes.
WorldFirst is authorised and regulated by ASIC to issue foreign exchange contracts, non-cash payment products and derivatives, and to provide general advice in relation to these products, to retail and wholesale clients. WorldFirst is also authorised to make a market in foreign exchange contracts and derivatives. WorldFirst’s Australian Financial Services Licence (“AFSL”) number is 331945. This can be verified by accessing the ASIC Register here.
Access to our website
Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Website, or our entire Website, to persons who have registered with us.
If you choose, or you are provided with, a login, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any login or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Website Terms of Use.
You are responsible for making all arrangements necessary to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your Internet connection are aware of these Website Terms of Use, and that they comply with them.
Our Liability
The following clauses exclude or limit our legal liability for the Website. You should read them carefully. They all apply only as far as the Law permits, and in particular we do not exclude or restrict our duties and liabilities to you under the Corporations Act 2001 or the Australian Securities and Investments Act 2001.
Whilst we have taken reasonable steps to ensure the accuracy, currency, availability, correctness and completeness of the information contained on the Website, information is provided on an “as available” basis and we do not give or make any warranty or representation of any kind, whether express or implied. The use of the Website is at your sole risk. We shall not be liable for any loss or damage whatsoever and howsoever arising as a result of your use of or reliance on the information contained on the Website to the maximum extent permitted by Law.
We do not represent or warrant that the Website will be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.
We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Website.
To the fullest extent permitted by Law we, our representatives, agents and related entities hereby exclude all conditions, warranties and other terms which otherwise might be implied by statute, common law, or equity.
In addition, we will not be liable for any direct, indirect or consequential loss or damage incurred by you in connection with the Website or in connection with the use, inability to use, or results of the use of the Website and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time;
- and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
Nothing in this clause “Our Liability” affects our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, no any other liability which cannot be excluded or limited by Law.
Information about you and your visits to our website
We collect, hold, disclose and use personal information about you in accordance with our Privacy Policy, which can be viewed here. By using our Website, you consent to us dealing with your personal information in accordance with our Privacy Policy and you warrant that all data provided by you is accurate.
Transactions concluded through our website
Contracts for the transmission of money or currency exchange formed through our Website or WorldFirst Online or as a result of visits made by you are governed by our general terms and conditions.
Viruses, Hacking and other offences
You must not misuse our Website by knowingly introducing viruses, trojans, worms, bots, logic bombs or other malicious software. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may be committing a criminal offence under the Commonwealth Criminal Code Act 1995 and equivalent state-based legislation. We may report any such breach to relevant law enforcement authorities and may co-operate with those authorities by disclosing your personal information to them. In the event of such a breach, your right to use our Website will cease immediately.
You should not use public Internet connections (wireless or wired) to access your account via WorldFirst Online. It is your responsibility to ensure you have up-to-date and effective anti-virus and anti-malware software on your phone, tablet, computer, server, network infrastructure or any other device through which you transact with us. If you believe any device through which you transact with us has been infected by a virus, trojan, worm, logic bomb, bot or any other malicious software, you must notify us immediately by calling us on 1800 326 667 .
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other malicious software that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
We shall not be liable for any loss or damage suffered by you as a result of using public network connections, failing to have up-to-date and effective anti-virus and anti-malware software or failing to notify us that your device has been infected by any type of malicious software.
Linking to our website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement by us where none exists.
You must not establish a link on any website that is not owned by you, for example in online forums, chats or message boards.
If you wish to make any use of material on our Website other than that set out above, please address your request to [email protected].
Links from our website
Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction
This Agreement and any contractual or non-contractual disputes in relation to it will be governed by and construed in accordance with Australian Law and the parties agree to irrevocably submit to the exclusive jurisdiction of the Australian courts.
Trade marks
The WorldFirst logo is a registered trade mark of World First UK (Australian trademark registration number 1402032).
Copyright in the pages, screens, information and material in their arrangement included in this Website is owned by or licensed to us unless otherwise noted. You may imprint, copy, download or temporarily store extracts from our Website for your personal information or when you use our products and services. You must not alter any material from our Website. Any other use is prohibited unless you first get our written permission. In particular no one may use a part of our Website on any other website or link any other website to our Website other than accordance with this clause “Trade marks” and clause “Links to our website”, without our prior written permission.
Variation
We may revise these Website Terms of Use at any time by amending this page on our Website. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Website Terms of Use may also be superseded by provisions or notices published elsewhere on our Website.
Your concerns
If you have any concerns about material which appears on our Website please contact [email protected].
Download our WorldFirst General Terms and Conditions:
Download our World Card Supplementary Terms and Conditions here:
