See our opening hours. Call us on: 844.571.2682.

Privacy policy

At World First we are committed to ensuring and protecting your privacy and any personal information will be processed fairly and in accordance with all applicable laws. Before you register with us you should read this Privacy Policy because when you register with us or ask us to provide you with any of our products or services, you agree that we may handle your information, including but not limited to your name, address, contact details, payment / beneficiary information,social security number (if collected), passport information, in accordance with this Privacy Policy.

Updates to our Privacy Policy happen periodically by posting the latest version here.

Our Privacy Policy covers how we use and store your personal information.

We use your information for the following purposes:

We use your information to enable you to open an account with us. Once you have an account with us we will use your details to contact you and to reply to any queries or requests made by you. We may use your information in the administration of your account, which includes us periodically contacting you in order to update your account details (this assists us with keeping our records as up to date as possible) or in order to notify you of changes or improvements to our products or services that may affect our service to you. We will also use your information should we need to enforce our rights.

We use your information in order to supply our products and services and to meet our contractual obligations to you. We may supply you with information on our products and services - this would mean that you would be receiving marketing and promotional emails from us. If you do not wish to receive such communications please either contact us or use the check box provided during the registration process.

We may need to pass your information onto Governmental departments, Regulatory bodies, the police/law enforcement agencies or to a court of law. This would be done, for example, to assist in the prevention of a crime (Anti-Money Laundering/fraud), to meet legal requirements or for other lawful purposes.

We may share your information with:

  • any partners who have introduced you to us or who you have given us permission to share your information with;
  • any person acting on your behalf;

In some instances your information may be transferred outside the European Union Area (EEA) or outside the United States of America.

We may need to use your information, in an anonymous format, to assist in servicing and maintaining our client data base. We may need to undertake tests using client data to ensure that our systems are able to cope with large amounts of data. Test systems are isolated from external networks to ensure that live systems are not compromised. In addition, to ensure data is not compromised, we carry out various risk assessments, and have implemented safeguards to ensure data security.

We record all our telephone calls for security and training purposes.

We use secure servers in order to store your information and ensure proper data storage. Your information is kept encrypted for safety measures. World First stores all information in accordance with the applicable data protection legislation. Transmission of data on the internet can never be ultimately secure. We do not and cannot guarantee security of information collected electronically or transmitted; however, we take all necessary steps to provide the best security available. As a result of our inability to guarantee safety, you are submitting information to us at your own risk. All World First staff members are aware of the obligations imposed on them to keep any client information secure. You are entitled to request, at any time, the details of information we hold for you. We may not be able to provide information should it contain references to other people or our proprietary information, be protected by legal privilege or any other legal reason or should we no longer have it.

We do not collect personal information from you through the browser when you visit our website. We do however log your IP address so that it is recognized next time you visit - we will do this by using cookies. You can read more about our Cookie policy here.

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:Passport number, Social Security number, account activity, and personal information like your address, phone number.

How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons World First USA chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Information
Does World First USA share?
Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations
Yes
No
For our marketing purposes —to offer our products and services to you
Yes
Yes
For joint marketing with other financial companies
No
N/A
For our affiliates' everyday business purposes – information about your transactions and experiences
Yes
No
For our affiliates' everyday business purposes – information about your creditworthiness
No
N/A
For our affiliates to market to you
Yes
Yes
For nonaffiliates to market to you
No
N/A

For California Residents

We will not share information we collect about you with companies outside of our corporate family, except as permitted by law, including, for example, with your consent or to service your account. We will limit sharing among our companies to the extent required by California law.

For Vermont residents

We will not share information we collect about you with companies outside of our corporate family, except as permitted by law, including, for example with your consent or to service your account. We will not share information about your creditworthiness within our corporate family except with your authorization or consent, but we may share information about our transactions or experiences with you within our corporate family without your consent.

For Nevada residents

We may contact our existing customers by telephone to offer additional financial products that we believe may be of interest to you. You have the right to opt out of these calls. To opt out of these calls, or for more information about your opt out rights, please contact our customer service department. You are being provided this notice under Nevada state law. Nevada residents can contact the Nevada Attorney General for more information about your opt out rights by calling 702-486-3132, emailing aginfo@ag.nv.gov, or by writing to: Office of the Attorney General, Nevada Department of Justice, Bureau of Consumer Protection 100 North Carson Street, Carson City, NV 89701-4717.

To limit our sharing

Call 844.571.2682 and speak with us directly.

Send us an email to usoffice@worldfirst.com

Mail-in Form

World First USA, Inc. is transforming foreign exchange services across the globe. Bringing our outstanding service and access to great exchange rates to you. Every year, we help tens of thousands of people and businesses transfer money safely and quickly around the world. We are proud that 99.6% of our clients would use us again and 99.1% would recommend us to a friend. Our clients trust us because we look after them. We're adapting and innovating foreign exchange to suit our clients' needs, making it faster, cheaper and easier for you.

To protect your personal information from unauthorized access and use, we use security measures that comply with US and international law. These measures include computer safeguards and secured files and buildings.

We collect your personal information, for example, when you open an account, conduct a transaction, or contact us regarding your account. We may also collect your personal information from others such as credit bureaus, public records, or other companies.

Why can't I limit all sharing?

Federal law gives you the right to limit only

  • sharing for affiliates' everyday busines purposes - information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

What happens when I limit sharing for an account I hold jointly?

Your choices will apply to everyone on your account - unless you tell us otherwise.

Definitions

Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

Please do not hesitate to contact us should you have any queries, or concerns, regarding this Privacy Policy or should you wish to opt out of any promotional mailing. Should you wish to withdraw your consent we will require at least 30 days' notice.

The address we can be contacted at is:

World First USA Inc
211 E. 7th Street
Suite 700
Austin
TX 78701
USA
Telephone: 844.571.2682

Email: usoffice@worldfirst.com