Since the Coronavirus outbreak, WorldFirst has closely monitored the global situation. Our priority is to ensure continuity of service for our customers while taking appropriate measures to protect our employees.

Given the increase in UK cases, we have now encouraged employees to work remotely. They are able to operate normally using well-tested systems, and our teams are committed to ensure customer service is not impacted, but if there’s any delay in your calls or emails being answered please bear with us.

What is PSD2?

Following on from the original Payments Services Directive, the Second Payment Services Directive (PSD2) is acting as a catalyst for introducing safer and more innovative payment services throughout Europe.

At WorldFirst, we are committed to enhancing online security for all our customers. Read on to find out how we are doing this and what it means for you.

How WorldFirst are increasing security

One part of PSD2 is a requirement to add an extra layer of security to all electronic payments, which we have sought to do whilst maintaining ease and efficiency for our customers. That’s why will be increasing the use of strong customer authentication processes (SCA) and will require customers to use two-factor authentication (2FA) to confirm their actions.

What this means for WorldFirst customers

From September 12, 2019 all WorldFirst customers who are within the EEA will be required to perform additional authorisation at the following stages online:

- Login

- Adding or managing beneficiaries

- Instructing a payment or booking a trade