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Frequently asked questions

After we've received your registration documents, your receiving account details are normally sent to you within 10 working days. If you haven't received this email after 10 working days, please contact us immediately. You'll also be given a link to sign up to our online service – this lets you access the account and send funds at any time, day or night.
It’s free to open an account and we don’t charge fees for receiving money or any ongoing subscription costs.
There are no annual or monthly account charges. Please contact us to chat about our competitive collection fees.
Ensuring the safety and security of your money is central to our business. World First Group instead maintain high levels of capital. If you'd like a bank reference for us please give us a call, we'd be happy to oblige. You can find out more about where the companies under the World First Group are registered and regulated here. You'll find full information on our security page, where you can also download our audited financial statements. Email us to find out more.
There is no minimum duration for holding an account with us. If you want to close any of your accounts, please email to notify us. We reserve the right to close accounts where it is inactive or the turnover is very low over a three month period. If this happens, we'll contact you by email and you'll be given three months’ notice to resume operations through the account, otherwise it will be closed following this notice period.
You're given online access to your accounts, so you can log in and view current balances and credits at any time, however you won’t be able to see CAD and JPY balances. We’ll send CAD balance notification emails to you every Monday. JPY balances will be sent out once funds arrived and you’ll receive the confirmation from your Relationship Manager.
You can log into your online account and send out your balance(s) once your funds arrive. Please make sure you have added details of the beneficiary account on WFO before the funds come to WorldFirst. You can see how to enter these details in the answer to the question "How do I enter my bank details for my home account?" below.
Yes, you can view your balances when you log in to WorldFirst Online.
Log in to your online account and click on 'create a new beneficiary'. These details will come through to us to verify. Please note that we cannot send money to third parties - the account must be in your name or your company name. There is a mandatory currency conversion, please make sure that the account is denominated in a different currency to the one you hold in your WorldFirst account. If you are unsure on any of your bank details please check them with your bank.
USD funds credit the same day as they are sent out. EUR, GBP and other currency operations take 1-4 days to credit from the day they are sent out. If you're sending USD to China this can take up to 4 days to credit. In rare circumstances delays may occur. WorldFirst will do everything reasonably possible to ensure that funds arrive on time but is not liable for delays caused by intermediary or receiving banks.
Yes. You can view all incoming and outgoing funds for all of your accounts by clicking on the 'Your statement(s)' tab on the online system.
E-commerce marketplace sites that have been approved by WorldFirst. Please contact the team if you would like to know if a website that you would like to sell on is supported. If it's possible, the member of the team will tell you immediately.
We can open receiving accounts in the UK, USA, Europe, Canada and China. These accounts can only be used to receive funds from marketplaces in those countries.
No, the account is only used for the purpose of receiving funds in from the e-commerce site that you are selling on.
WorldFirst do not provide you with a credit card or an address. Please speak to your website representative when you upload the account details we give you. They will be able to help you or direct you.
There are many people who are able to certify documents. We can accept certifications done by any of the following individuals:


  • Accountant who is a member of a recognised professional body
  • Bank/building society official
  • Embassy official
  • Barrister
  • Commissioner of oaths
  • Justice of the Peace
  • Serving police officer or Senior Civil Servant
  • Solicitor/Lawyer/Barrister/Advocate who is a member of a recognised professional body
  • Medical doctor
  • Director, officer or manager of a regulated financial institution
  • Notary Public
  • Actuary who is a member of a recognised professional body

    The certifier must confirm that:

    • they have seen the original document; and
    • the document signed is a complete and accurate record of the original; and
    • the photograph bears a true likeness to the individual requesting the certification.


    The certifier must also include all of the below information on each document that they certify:

    • The date
    • Their signature
    • Their name and title printed clearly
    • Their personal or business address
    • Their contact number
    • Their registration number (if applicable)
    If forgot both User ID and Password, please contact us (link) using your email address. If you forgot password, you can re-set it within WFO
    There are two combinations.

    1) Driver's license/Passport/My number (both sides) + 1 address confirmation document such as utility bill/credit card statement*/residence certificate

    2) Other form of IDs (only juki card is accepted for this case) + 2 pieces of address confirmation documents such as utility bill/credit card statement*/residence certificate

    *For utility bills and credit card statement for address verification, please submit the one with your personal name.

    Please click "Forgotten password?" On the login screen. We will send you a temporary password to the registered e-mail address from the system.

    If you can log in with a temporary password, please change your password.

    The name you register should be the same as ID and the bank account information of the domestic receiving bank.