WorldFirst – Related FAQs
What is the role of WorldFirst in sourcing from China?
WorldFirst enables secure and efficient cross-border payments in CNY directly to your Chinese suppliers on 1688. It serves as your trusted payment platform for supplier transactions.
How do I know when to fund my WorldFirst account?
Fund your WorldFirst account before making purchases on 1688 or paying suppliers.
Can I use WorldFirst to pay suppliers outside China?
Yes. WorldFirst supports supplier payments in 100+ countries, including China, the U.S., and the U.K.
Is there any fee to join or use WorldFirst?
No onboarding or subscription fees. Charges apply only when you transact. You incur no cost if you do not make purchases.
What documents are required for onboarding with WorldFirst?
You’ll need: ● Mobile number and email address ● Personal and company details ● CAC (Corporate Affairs Commission) registration ● BVN (Bank Verification Number) ● UBO (Ultimate Beneficial Owner) structure
What is the role of WorldFirst?
WorldFirst serves as your payment platform for secure, efficient supplier payments to China. To compare goods with existing suppliers, use 1688’s platform for reference. WF enables its customers to pay suppliers from 1688 in CNY directly.
1688 – Related FAQs
How do I know which products can be imported?
Most 1688 products are importable. However, restrictions apply to food/fresh produce, second-hand goods, medical items, live livestock, and agricultural seedlings.
What should I do if received goods don’t match my order?
Contact the seller immediately via 1688 to resolve issues. For unacceptable items, request a return/refund directly from the seller. 1688’s customer service will assist with returns.
How long does delivery take after payment?
Expect end-to-end shipping in 2-4 weeks: ● Domestic (2-3 days): Seller to Guangzhou warehouse ● International & Clearance (~3 weeks): Export clearance, flight to Nigeria, import clearance ● Last-Mile Delivery: Few days to the recipient
Can I pay upon delivery?
No. Full payment is required upfront on 1688.com before shipment.
Who handles logistics in Nigeria?
1688 partners with Speedaf Express (J&T-backed), the same logistics provider supporting Temu and Shein, offering reliable end-to-end delivery solutions.
What if product quality doesn’t match specifications?
Refer to the first question above for resolution steps via 1688.
What documents are required for onboarding on 1688?
You’ll need: ● Mobile number ● Personal details Refer to 1688.com for official onboarding steps or contact the 1688 team.
What documents are required for shipping and customs?
You’ll be asked for: ● Personal details or business license ● Order information After verification, the 1688 logistics partner will guide you through customs documentation. The 1688 support team will contact you if additional details are needed.
How are shipping costs calculated?
Shipping costs vary by product type and seller policy, visible on your order confirmation page.
Does the delivery address affect shipping costs?
Yes. ● International fees are confirmed once goods reach the warehouse. ● Nigeria has 20+ self-pickup points. ● Last-mile delivery incurs a fixed ¥15 fee. ● Packages over 10kg require self-pickup. Check 1688.com for updated rates.
How do I track my delivery?
You can track real-time delivery (domestic and international) via 1688 Official Logistics on your order page.
Is there a maximum order value on 1688?
No, there is no upper limit to your order value.
Is the price shown on 1688 final?
Not always. The displayed price covers product cost only. Your total sourcing cost = Product cost + Logistics fees. Many suppliers offer tiered pricing (larger quantities = lower unit price) and may allow negotiation for additional discounts.
World Pay – Related FAQs
How can I use World Pay (跨境宝）to source goods from China?
World Pay (跨境宝), created by Ant Group and 1688.com, is designed for international e-commerce procurement. With World Pay (跨境宝), you get better exchange rates for offshore RMB (CNH) and can directly checkout with your WorldFirst balance on 1688.com with just one click, making purchases more efficient and cost-effective.
Using it is simple: you can either top up your offshore RMB (CNH) WorldFirst account in advance or convert other currencies to offshore RMB (CNH). Then, start using World Pay (跨境宝) to pay for your orders on 1688.com from China. For more details, refer to Make purchases on 1688.
How much does World Pay (跨境宝）cost?
You will be charged for the following:
(a) A standard rate for auto-debit transactions when paying for 1688.com orders – click “Activate World Pay (跨境宝) service” for the total fee breakdown
(b) A tiered service fee (max. 0.2%) that will be charged according to your average monthly transaction volume (in CNY) on 1688.com
How many 1688.com accounts can I link to my WorldFirst account?
One WorldFirst account can link multiple 1688.com accounts, but a single 1688.com account can only be linked to one unique WorldFirst account.
If my 1688.com account with World Pay (跨境宝) service has been previously linked to an Alipay International account, can I still use it through WorldFirst?
No, you will be required to unlink it from your Alipay International account and then re-authorize that 1688.com account to your WorldFirst account.
Why am I unable to link my 1688.com account to WorldFirst?
If you encounter this problem, kindly check that the 1688.com account (corporate/personal) you entered has completed the Alipay identity verification process. For overseas users, kindly make sure that your 1688.com account has been successfully authorized as well.
Why am I unable to pay with my 1688.com account?
If you encounter this problem, kindly check that you have:
(a) Selected “World Pay (跨境宝)” as your payment method after selecting “Secured transaction” when submitting your order on 1688.com
(b) Sufficient offshore RMB (CNH) in your WorldFirst account balance by topping up or converting other currencies into offshore RMB (CNH) in advance
(c) Sufficient offshore RMB (CNH) in your WorldFirst account balance to pay for additional fees incurred by World Pay (跨境宝) and 1688.com
Why am I unable to find “World Pay (跨境宝)” as a payment method in 1688.com’s checkout page?
If you encounter this problem, it could be because:
(a) You did not select “Secured transaction” at the checkout page, which is mandatory
(b) Your order contains prohibited items
(c) You have used a Red Packet discount on your order (Red Packet discounts are only applicable to payments made with a bank card linked to Alipay)
(d) Your 1688.com account is not linked to an Alipay account registered in Mainland China
(e) You have not activated World Pay (跨境宝) service for your 1688.com account
(f) The 1688.com supplier you are purchasing from does not accept payments made with World Pay (跨境宝)
(g) World Pay (跨境宝) is not applicable to credit-term orders or contract orders
What can I do if I have more questions related to World Pay (跨境宝) and 1688.com?
If you have any questions, kindly contact:
(a) 1688.com Customer Service Centre
https://114.1688.com/kb/detail/20733931.html?spm=a2693.6879473.1367411629.5.12CxWf
(b) 1688.com chatbot
https://ai.alimebot.taobao.com/intl/index.htm?from=TxVBhOxEA7
(c) 1688.com Customer Service hotline
400-800-1688
Operation hours: Monday – Friday 9:00-18:00 (GMT+8)
Learn more about 1688.com’s “VIP Buyer” and instructions on how to apply through the following link:
https://kj.1688.com/buyerindex.html?spm=a262gg.12599035.kgt240lz.1.17a174ffY4F0CM
