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WorldFirst Volume Discount Promotion Terms and Conditions
1. Definitions and Interpretation
In these Terms and Conditions, the following words and expressions shall have the following meanings:
1.1 “Promotion” means the Volume Discount promotion described in clause 2;
1.2 “Promotion Period” means the period described in clause 3;
1.3 “Volume Discount” means the reduction to the FX fee described in clause 4.2;
1.4 “Eligibility Criteria” means the eligibility criteria described in clause 4.1;
1.5 “Qualifying Volume” means the volume described in clause 4.3.3;
1.6 “New Customer” means a person who, as at the date of verification of its World Account referred to in clause 4.1, has not previously held or registered a verified World Account with WorldFirst;
1.7 “WorldFirst” refers to WorldFirst (Singapore) Merchant Services Pte. Ltd.; and
1.8 “World Account Terms” means all of the prevailing terms and conditions, including the privacy policies, governing the World Accounts.
2.Description of the Promotion
During the Promotion Period, a WorldFirst customer that satisfies the Eligibility Criteria may be eligible to receive the Volume Discount.
3.Promotion Period
The Promotion Period begins at 00:00:01 (Singapore time) on 1 July 2026 and ends at 23:59:59 (Singapore time) on 31 December 2026, both dates inclusive.
4.Volume Discount
4.1 Eligible Criteria. This Volume Discount is available to a WorldFirst customer who is a New Customer in Singapore and who:
4.1.1 verifies a World Account between 1 July 2026 and 31 December 2026 (both dates inclusive),
(collectively, the “Eligibility Criteria“).
4.2 How the Volume Discount Works. The Volume Discount is based on the WorldFirst customer’s total Qualifying Volume for currency conversions or international currency payments over a rolling 90-day period. When the WorldFirst customer reaches a volume tier set out below, it will unlock a reduced FX fee for the upcoming FX fee period, as follows:
4.2.1 where total Qualifying Volume is at least USD5,000 but less than USD30,000: 50% off FX fees, with unlimited use;
4.2.2 where total Qualifying Volume is at least USD30,000 but less than USD100,000: 60% off FX fees, with unlimited use;
4.2.3 where total Qualifying Volume is at least USD100,000 but less than USD300,000: 70% off FX fees, with unlimited use; and
4.2.4 where total Qualifying Volume is USD300,000 or more: 75% off FX fees, with unlimited use.
4.3 Key Mechanics
4.3.1 Period Start: automatic accumulation of a WorldFirst customer’s Qualifying Volume begins after the date on which its World Account is verified.
4.3.2 Each Period Reset: each accumulation period repeats on a rolling basis every 90 calendar days.
4.3.3 Qualifying Volume: Qualifying Volume means the total volume of all transaction and payment scenarios involving currency exchange carried out by a WorldFirst customer, excluding refunds and any transactions made through World Card, WorldPay, or by API customers, and excluding any payment made in the same currency (which will not count towards Qualifying Volume). Qualifying Volume is calculated in USD; any non-USD currency exchange will be converted into its USD equivalent and counted towards total Qualifying Volume.
4.3.4 Activation: the Volume Discount corresponding to the tier reached will be activated after the World Account is verified. The WorldFirst customer should allow 1 to 3 additional days for such activation to take effect.
4.4 How to Use
4.4.1 WorldFirst will automatically apply the discounted rate when the WorldFirst customer pays or converts between any of the following currencies: SGD, USD, MYR*, CNH, EUR, GBP, JPY, HKD, AUD, NZD and CAD.
*Applicable for the buying of Malaysian Ringgit (MYR) only.
4.4.2 Eligible transactions are: single payments, withdrawals, currency conversion and spots (excluding scheduled payments).
4.4.3 Settlement: up to 2 business days.
4.4.4 There are no limits on the minimum or maximum transaction amount, and no limits on the frequency of use.
4.4.5 The FX fee is applied to the exchange rate as a markup when the WorldFirst customer pays or converts.
5. Further Terms
5.1 WorldFirst reserves the right to, in its sole discretion, determine and/or decide all matters relating to or arising in connection with the Promotion. Any such determination and/or decision will be final and binding.
5.2 To the extent permitted by applicable law, WorldFirst reserves the right to amend the terms of the Promotion, and/or to suspend or cancel the Promotion at any time, without liability to any party. WorldFirst also reserves the right to extend the Promotion Period in its discretion and these Terms and Conditions shall apply to any such extended Promotion Period. Any amendments to the Promotion will be published on the Promotion webpage and/or notified to participants in an appropriate manner. Following any change or amendment to these Terms and Conditions, your continued participation in the Promotion constitutes your acceptance of the amended Terms and Conditions and the Promotion in force at that time.
5.3 The FX rate that WorldFirst provides for transactions must comply with applicable laws and regulations. Therefore, WorldFirst cannot guarantee that any FX rate finally provided will reflect the discount range described in the Promotion.
5.4 Each opening of a World Account and each FX transaction is subject to WorldFirst’s standard compliance and due diligence requirements.
5.5 Each participant in the Promotion warrants that:
5.5.1 it is legally able to participate in the Promotion according to the laws and regulations applicable to it, and that it is fully authorised to do so;
5.5.2 to the best of its knowledge, all information disclosed by it to WorldFirst is complete, true and accurate;
5.5.3 it consents to participate in the Promotion in the capacity of participant;
5.5.4 it consents to the use and sharing of its personal data by WorldFirst in accordance with WorldFirst’s Privacy Policy and applicable laws, and the sharing of its personal data between WorldFirst, for the purposes of the Promotion; and
5.5.5 it will not use the Promotion in any way that WorldFirst (in its sole and absolute discretion) considers to be unreasonable, unethical, excessive, or in bad faith; or in any way that breaches any applicable local, national, or international law or regulation, or that is in any way unlawful, fraudulent, or wrongful, or has any unlawful, fraudulent, or wrongful purpose or effect.
5.6 Persons participating in the Promotion shall bear all expenses arising from and/or in connection with participating in the Promotion.
5.7 Severability: any clauses in these Terms and Conditions determined by any court or other competent authority to be unlawful and/or unenforceable will be treated as severed from these Terms and Conditions and will not invalidate other clauses of these Terms and Conditions, which will continue in full effect.
5.8 Third Party Rights: these Terms and Conditions are made for the benefit of participants of the Promotion, and are not intended to benefit any third party or be enforceable by any third party.
5.9 WorldFirst reserves the right, at its sole discretion, to refuse a claim in connection with the Volume Discount, if it has reasonable grounds to believe that any relevant participant has:
5.9.1 breached these Terms and Conditions;
5.9.2 misused WorldFirst’s intellectual property rights including trademarks and/or materials;
5.9.3 made any misrepresentations (negligently or fraudulently);
5.9.4 abused the Promotion; and/or
5.9.5 engaged in any illegal or criminal activity including fraud in connection with the Promotion or any application for WorldFirst services.
5.10 The World Account Terms shall apply to existing WorldFirst customers and are to be read together with these Terms and Conditions. Please refer to the World Account Terms for further information. In the event of any conflict or inconsistency between these Terms and Conditions and any of the World Account Terms, these Terms and Conditions shall prevail only to the extent of matters relating to the Promotion. In the event of any conflict or inconsistency between these Terms and Conditions and any terms set out in any marketing materials prepared for the Promotion, these Terms and Conditions shall prevail. While all information provided herein is believed to be correct and reliable at the time of printing or publishing or posting online, WorldFirst makes no representation or warranty whether expressed or implied, and accepts no responsibility or reliability for its completeness or accuracy.
5.11 To the fullest extent permitted by applicable law, under no circumstances will WorldFirst or any of its affiliates be liable under any theory of tort, contract, strict liability or other legal or equitable theory for lost profits, indirect, incidental, special, consequential, exemplary, or punitive damages, each of which is excluded by agreement of WorldFirst and you regardless of whether such damages were foreseeable or whether WorldFirst or any person has been advised of the possibility of such damages. Notwithstanding anything in these Terms to the contrary, WorldFirst’s cumulative liability, including for claims, expenses, damages or indemnity obligations under or in connection with its obligations under these Terms and Conditions, will not exceed USD500,000. In no event shall WorldFirst, its affiliates, agents, representatives, directors, officers, or employees be liable for any act or omission resulting from circumstance beyond their reasonable control. To the fullest extent permitted by applicable law, you hereby waive any and all rights to bring any claim or action related to this Promotion beyond one (1) year from the first occurrence of the act, event, condition or omission on which such claim or action is based.
5.12 Governing law and dispute resolution: Any dispute arising out of or in connection with these Terms and Conditions and/or the Promotion, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the SIAC in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules“) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.
5.13 For any questions, please call us on +65 6805 4380. Phone lines are open from 9:00 am to 6:00 pm on Monday to Thursday and 9:00 am to 5:00 pm on Friday (Singapore time) (excluding bank holidays).
