WorldFirst Disclaimer Policies

Complaints policy

WorldFirst is committed to providing a competitive and efficient service.

We believe in employing well-trained and dedicated staff and the intelligent use of technology to help us achieve this.

Unfortunately, there may be occasions when we fall below the standards you expect, and we have simple, clear procedures in place to set out how we will deal with any complaint you may have about the service you have received.

How to make a complaint

You can make a complaint by any means that is convenient for you – for example by letter, fax, email, telephone or in person, to any member of WorldFirst staff.

You can also send an email to complaints.asia@worldfirst.com. This email address is monitored during our Singapore office hours.

The complaint will be recorded on our systems, and the person handling it will respond in writing within 3 business days acknowledging receipt and giving you their contact details, name and position. We will usually contact you by email, unless you ask us to contact you by post.

We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We may also take measures to improve any systems or processes where necessary.

How to get in touch

World First Asia Pte Ltd
8 Shenton Way
#44-01 AXA Tower
Singapore 068811

Telephone: 6805 4370
E-mail: complaints.asia@worldfirst.com