Since the Coronavirus outbreak, WorldFirst has closely monitored the global situation. Our priority is to ensure continuity of service for our customers while taking appropriate measures to protect our employees.

Given the increase in UK cases, we have now encouraged employees to work remotely. They are able to operate normally using well-tested systems, and our teams are committed to ensure customer service is not impacted, but if there’s any delay in your calls or emails being answered please bear with us.

Open access

From 12th September 2019 WorldFirst clients with a World Account will be able to link their accounts with authorised third-parties, enabling them to share their information with regulated providers with extra ease and security.

In line with PSD2, open access encourages innovation and improves the competitor landscape by providing integrated services through third party digital platforms to create a more intuitive and personal experience.

Confirm your details

Customers accessing WA information and initiating payments will be required to perform WorldFirst SCA when requesting a refresh of account information or initiating a payment through third parties.

Two-step authentication

Customers will be presented with a WorldFirst screen which will ask for their 6-digit passcode.

Confirm access

Upon successfully entering the passcode, the customer will be authenticated, and the action processed.