As part of our mission to make it easier to do business anywhere, we’ve made the decision to close our private customer offering – but don’t worry. To help minimise any inconvenience, we’ve partnered with Xe to ensure your money transfer activities can continue.
This change will not affect our business or e-commerce users. If you have a business requirement, you can sign up for an account with WorldFirst. Contact clientrelations@worldfirst.com if you have any questions.
What happened?
Our private client business has always been important to us, but we found ourselves increasingly focused on our business customers. This led us to close our private customer offering in April 2021.
At that time, online access was removed and existing customers were referred to Xe. We encouraged users to transfer out remaining balances and download any statements they required.
Why Xe?
To help keep your money moving, we’ve partnered with Xe – an experienced currency and foreign exchange provider with more than 25 years in the business. In that time, the company has processed over $10 billion for more than 350,000 clients and gained an “Excellent” rating on Trustpilot.
As well as great exchange rates, with Xe you can:
- Make fast and easy online payments with transparent delivery times
- Send money, manage your account and track payments from any device at any time
- Transact securely knowing that Xe adheres to regulatory measures in every country in which it does business
- Seek help and support on the phone 24/5 to help make payments and have your questions answered
Xe's personal service
- Send money to more than 130 countries
- Manage transfers online and through the Xe app
- Exchange money at competitive rates and transfer at speed
Your questions answered
Further information and support:
If you have additional questions please check out the FAQs above. Otherwise please don’t hesitate to contact us via our website live chat or via the following channels:
Existing customers: please contact your account manager, or our Private account team on 0207 801 9080 or via privatedesk@worldfirst.com
General enquiries: Please email enquiries@service.worldfirst.com
