We’re closing our Private customer business

Our Private client business has always been important to us, but recently we’ve found ourselves increasingly focused on our business customers.

It’s been a tough decision, but we’ve decided to focus wholly on our business services, and to discontinue our Private client service.

This means we’re closing our Private customer business, completing on the 21st April 2021; we began removing online access from the April 10th 2021.

Please note that our money transfer services for our business customers will remain unaffected by this decision.

Existing customers - what now?

We know that having continued access to an effective money transfer service is important to you, and we’ve identified Xe, who can provide a comparable service. We hope this will minimise any inconvenience to you and ensure your money transfer activities can continue uninterrupted.

  • We suggest completing onboarding to Xe before April 3rd 2021

  • Please transfer any remaining balances out of your account before that date

  • Any existing payment and scheduled payments will need to take place before the closing date

  • If you want to download any transaction or statement information you should do so before this date

New to WorldFirst?

If you are for looking for Personal service for international payments, we are no longer taking new registrations and encourage you to consider Xe's personal service.


Sign up to a free Personal Account with Xe.com

Open an account with Xe

Your questions answered

Further information and support:

If you have additional questions please check out the FAQs above. Otherwise please don’t hesitate to contact us via our website live chat or via the following channels:

Existing customers: please contact your account manager, or our Private account team on 0207 801 9080 or via privatedesk@worldfirst.com

General enquires: Please email enquiries@service.worldfirst.com

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