Frequently asked questions

To register with WorldFirst, please click on the ‘Sign up now’ button above.

At WorldFirst, we don’t lend or combine your money. All customer funds are kept in separate accounts and only held with Tier 1 banks. This means your money is safeguarded in line with regulatory requirements.

Yes, WorldFirst needs to perform its own due diligence on your account as it is regulated. Even if Currencies Direct has shared your data, you’ll still need to register for a World Account.

Once you sign-up for your account and have completed the relevant checks, you will be able to use your account straight away.

Yes, you can withdraw to your personal or business bank account as soon as you have added your own account as a payee.

As a customer of WorldFirst, you’ll have to connect your Amazon account to your local bank account. If you’re selling on Amazon UK, you would link it to your GBP account. Similarly, if you sell on Amazon EU, you would link it to your EUR account. This way, any money you make gets deposited directly into your local account. Funds are deposited locally without any FX conversion charge to you.

If you had/have an account with us at WorldFirst, we will need to check if you just need to provide additional information to unlock your account or if you need to re-register. Please contact customer services on 020 7801 1065.

We offer all the same functionality and more compared to Currencies Direct except for Options and a Mobile App. Below are some points that we want to highlight about a World Account.

• Recurring payments – Set up direct debits for ongoing payments including business taxes, marketplace fees and office costs.
• Pay into China – Build trust with suppliers and get your goods faster with instant and free payments to Chinese sellers who have a World Account.
• Bulk payments – Simplify your payment process and reduce administrative burdens by paying multiple payees at the same price and speed as individual transfers.
• Currency exchange lock – Protect your business against unexpected exchange rate fluctuation.
• Local currency accounts – Avoid paying extra conversion fees by collecting sales revenue in 10 local currencies.
• Marketplace access – As an Amazon-approved payment service provider (PSP), you can go global and sell to over 100 marketplaces, and receive payments without the need for a physical local presence.
• Portfolio view of balances – Simplify financial tracking with a combined view of all accounts and sub-accounts.
• Account integrations – Reconcile transaction data with your ERP in real-time for reporting and to give you an accurate picture of your finances.
• Manage Users – Prevent unauthorised payments and the addition of new payees by assigning multiple levels of admin authority within your organisation.

We’ll be happy to set up a demo for you with one of our sales team members.

Yes, if you meet our criteria, you will be assigned with a dedicated Relationship Manager. If you do not qualify for a Relationship Manager, our support team is always available to support.

You can set up a World Account online for free in minutes, with no hidden fees or subscription charges. For details of our fees please visit our fees page.