World account cashback
Terms & conditions

These Terms apply to existing users (“Users”) of the new platform service registered with WorldFirst in Southeast Asia countries such as Singapore, Malaysia, Thailand, Vietnam, Hong Kong, and Taipei (“World Account“) provided by Alipay Merchant Services Pte. Ltd. (“Alipay MS“).

1. Cashback credits

1.1 The cashback (“Cashback”) will be rewarded based on the terms and conditions set out by the specific campaign or promotion applicable to Users (“Event”). In the event of any conflict or inconsistency between these Terms and any terms of any Event, the latter shall prevail.

1.2 The Cashback will be credited to Users’ WorldFirst accounts in USD, SGD or CNH within 60 days from completion of the task or requirements as set out in the terms and conditions of the relevant Event. Such USD (US dollars), SGD (Singapore dollars), CNH (Chinese Yuan) accounts must be valid (i.e. must not be suspended, cancelled or terminated) at the time of crediting of the Cashback. Notwithstanding the foregoing, Alipay MS shall have the sole discretion to decide when the crediting of the Cashback shall be made.

2. Non-transferable

The Cashback is not transferable or exchangeable for credit, products, or privileges or other benefits or payment in kind, whether in full or in part, and is not refundable or replaceable.

3. Variation and Termination

Alipay MS reserves the right of final interpretation of these Terms and any decisions made with respect to any Event (including its terms and rules as well as rewards). Alipay MS has sole discretion to amend or terminate any Event, to determine if a person is eligible to participate in any Event, and to suspend or cancel any Event, without liability to any person. No appeal, correspondence or claims will be entertained. Any relevant changes or adjustments will be published online, or notified to Users in an appropriate manner.

4. Decisions by Alipay MS

Should Alipay MS determine, in its sole discretion, that a User is not eligible to receive the Cashback or to participate in any Event for any reason (including but not limited to a breach of these Terms or any applicable laws or regulations, improper use of any information relating to any Event, fraud, attempted fraud, or any other illegal or illegitimate activity), or where Alipay MS has knowledge of subsequent events which would mean that the User would not have been entitled to receive the Cashback (including but not limited to where the transactions of such User were reversed or refunded), Alipay MS has the right to disqualify such User and shall not be liable to any such User. Alipay MS further reserves the right to claw back the Cashback or to deduct the value of the Cashback from User’s accounts.

5. World Account Terms

All the prevailing terms and conditions governing the World Account shall apply (collectively the “World Account Terms”) to Users and are to be read together with these Terms. Please refer to the terms and conditions (Ts&Cs) and Privacy Policy. In the event of any conflict or inconsistency between these Terms and any of the World Account Terms, these Terms shall prevail only to the extent of matters relating to any Event. In the event of any conflict or inconsistency between these Terms and any terms set out in any marketing material prepared for any Event, these Terms shall prevail. While all information provided herein is believed to be correct and reliable at the time of printing or publishing or posting online, Alipay MS makes no representation or warranty whether expressed or implied, and accepts no responsibility or reliability for its completeness or accuracy.

6. Liability

To the fullest extent permitted by applicable law, under no circumstances will Alipay MS or its affiliates be liable under any theory of tort, contract, strict liability or other legal or equitable theory for lost profits, indirect, incidental, special, consequential, exemplary, or punitive damages, each of which is excluded by agreement of Alipay MS and Users regardless of whether such damages were foreseeable or whether Alipay MS or any entity has been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, under no circumstances will Alipay MS or its affiliates be liable under any theory of tort, contract, strict liability or other legal or equitable theory for lost profits, indirect, incidental, special, consequential, exemplary, or punitive damages, each of which is excluded by agreement of Alipay MS and Users regardless of whether such damages were foreseeable or whether Alipay MS or any entity has been advised of the possibility of such damages. Notwithstanding anything in these Terms to the contrary, Alipay MS’s cumulative liability, including for claims, expenses, damages or indemnity obligations under or in connection with its obligations under these terms and conditions, will not exceed USD$500,000. In no event shall Alipay MS, its affiliates, agents, representatives, directors, officers, or employees be liable for any act or omission resulting from circumstance beyond their reasonable control. To the fullest extent permitted by applicable law, Users hereby waive any and all rights to bring any claim or action related to their use of the Alipay MS services beyond one (1) year from the first occurrence of the act, event, condition or omission on which such claim or action is based.

7. Dispute Resolution

These terms and conditions shall be governed by Singapore law. In the event of any dispute or claim arising from or in connection with these terms, the relevant parties shall resolve such dispute or claim through amicable negotiations. If such dispute or claim is still not resolved (including any dispute on the existence, validity or termination of these terms and conditions), you irrevocably consent to the matter being referred to and finally resolved by arbitration in Singapore administered by the Singapore International Arbitration Centre (“SIAC”). If any dispute is submitted to the SIAC for arbitration, the arbitration shall be conducted in accordance with the Arbitration Rules of the SIAC (SIAC Rules) in force at the time of applying for arbitration, which rules are deemed to be incorporated by reference in this paragraph. The seat of the arbitration shall be Singapore. The arbitration panel shall consist of one single arbitrator. Unless the parties agree otherwise, the arbitration shall be conducted in English. The arbitration award rendered by the SIAC shall be final and binding on all the relevant parties.

Enquiries: If you have any questions about any Event, please call our official customer service hotline (+65 6805 4380) from Mondays – Fridays: 09:00-17:00, Singapore time.