Help and support

WorldFirst is here to help you with answers to frequently asked questions, guides, contact details and more.

Chat with our customer care team if you can't find what you're looking for.


Our step-by-step guides and feature overviews will help you from setting up your account, to making your first transfer.

How to book a transfer

How to add a beneficiary

What is the mid-market rate?

IBAN versus SWIFT code

SEPA payments

Telegraphic transfers

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