How do I receive money from Amazon?

First, you need to set up a Receiving Account in the currency of your Amazon marketplace.

• On your World Account dashboard, go to the “Collection” tab
• Then click on “Manage Accounts” > “Add a New Receiving Account”. You can then select the currency of your marketplace
• Once the account is set up, you can click on “Details” to get the account details
• Download the Account Verification Letter

| Step 2 – Add a same-name payee

To reduce fraudulent activities, Amazon has specified that all merchants must have a bank account held in their name. Amazon will stop the disbursement of your funds unless a bank account held in your name is added to your World Account.

• To add your account, go to “Payees” and click on “Add a new payee”

• Click on “Add” under Single Payee

• Choose “Your own account” and select the account type you want to link to: “Personal” or “Business”

• Click on “Next”

• Fill out the payee details by following the prompts and click on “Next” once completed

• After you’ve added the payee, you might be prompted to do a penny test or upload additional documents to prove that the account is yours
• You’ll see a notification under the “Payees” tab under Payee Management if you’re required to perform additional verifications

• Once the account appears on your “Payee Management”page and the “Action” is shown as “Pay”, your account has been successfully added

For detailed steps to verify the payee, please refer to the below guides:

Verifying via penny test

When a penny test is required, WorldFirst will send a specific amount of funds to the payee’s bank account. You’ll need to check the amount sent to your account and confirm the exact amount within your World Account to complete the verification.

• Click on “Initiate a penny test”

• Penny test amount will be sent to your bank account

• Check your bank account statement and check the amount that was sent to you

• Enter this amount into the Penny Test Amount box and click on“Verify”to verify your account

If you didn’t receive the payment, you can click on“I did not receive payment” and resend the payment. The verification validity period is 30 days. If a bank card with the same name fails to verify more than three times, the card will be determined as having failed to verify.

Verifying via uploading verification documents

You can also upload your bank statement, AVL, or bank reference letter to verify.

• Click on “Upload verification file”. Upload one of the documents listed in the drop-down menu

• Click on“Submit”to submit the document for review. We’ll inform you of the results

| Step 3 – Add World Account as a deposit method on Amazon

Once you’ve successfully added your same-name payee, you can link your Receiving Account to Amazon.

On Amazon Seller Central:

• Go to “Settings” and click on “Account Info”
• On the “Seller Account Information” page, under “Payment Information”, click on “Deposit Methods”
• Click on “Add new deposit method”
• On the “Deposit Methods” page, use the drop-down list to select your “Bank Location Country”
  This is the country of your receiving account with WorldFirst
• Copy and paste the account details from your WorldFirst Receiving Account
  • Amazon Europe: Add your IBAN and BIC details
  • Amazon US: Add your account number and routing number to receive electronic payments only
  • Amazon UK: Add your sort code and bank account number
  • Amazon Australia: Add your AUD BSB code, account number and the account holder name

Your bank account also needs to be verified on Amazon before you start receiving deposits. You can follow the below steps to initiate a verification. Amazon will notify you of the results within 48 to 72 hours.

• On the “Deposit Methods” page, click on “Manage Deposit Methods” and find the bank account that you’re using to receive disbursements
• On the “Verify Bank Account” page, select “Bank Account Holder Name”
• Click on “Upload Bank Statement” to upload your bank document. Here, you can usually upload the account verification letter of the Receiving Account. Please read Part 1 of this guide on downloading the letter
• Confirm the requirements for verification, and then click on “Submit for Verification”

You‘ll be redirected to the “Manage Deposit Method” page, where the verification status of your bank account will display “In progress”

Once the verification is complete, you’ll be able to receive earnings from Amazon with the World Account.

| Step 4 – Withdraw your World Account balance into your bank account

• On your World Account dashboard, go to “Payments” > “Send & withdraw”
• Select “Single payee”, select “Bank account”, and then select the same-name account that you’ve added
• On the next page, enter the balance that you’d like to withdraw

Once you’ve completed SMS or Authy authorisation, you’ll be able to confirm the transfer and withdraw your World Account balance into your bank account.

| Step 5 – Common Amazon errors

Pending KYC Action

Answer: Your same-name bank card information may not have been added successfully; please contact your account manager or customer service team: [email protected]