FAQs:
Using your new World Account

Xero is business accounting software that enables small businesses, accountants, and bookkeepers to manage their finances in real-time.

You will need to reconnect your new World Account to Xero following the two steps below:

1. Connect your WorldFirst user account to your Xero user account (requires your Xero username and password – see the next FAQ for details)
2. Connect your WorldFirst currency accounts to your Xero bank accounts

You will not lose any transaction data. All transactions completed on the new World Account will be automatically shared to Xero.

Please note that for accounts switched from our old to our new World Account product will see two migration transactions in WorldFirst statements and Xero:

a) A ‘subtract account balance’ transaction applied to our old World Account. This will be automatically shared to Xero.

b) An ‘add account balance’ transaction applied to our new World Account. This will be automatically added only when you manually complete reconnection steps 1 and 2 above. 

The two migration transactions allow us to migrate your account balance from the old platform to the new World Account platform and so, once you have reconnected your account, will cancel each other out to maintain your balance within Xero.

1. Log in to WorldFirst and click on the ‘My Account’ icon in the top right of the screen
2. Select ‘Accounting apps’ from the ‘My Account’ menu
3. Click ‘Connect’ for the Xero app
4. When prompted, enter your Xero account username and Xero account password
5. Select ‘Allow access’ to allow data sharing between WorldFirst and Xero (if you have more than one organisation within your Xero user account then select the appropriate one at this stage)

Before you connect your account, you should already have registered for a Xero account (please visit xero.com/signup/ to register if needed).

For help and support, please email: xero.support@worldfirst.com You can also contact us over email or phone. 

You should connect WorldFirst to Xero, both at user account level and bank account level, directly from the WorldFirst platform. Synchronising Xero to your World Account from the Xero platform is not currently supported.

We’ve made some changes to World Account balances. Your new World Account platform now displays currency account balances. Your currency account is the pooled balance of all your receiving accounts.

For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP. Connection to a Xero bank account must be made from a currency account.

To connect your World Account currency accounts to a Xero bank account:

1. Identify the WorldFirst currency account to connect and click ‘Connect’
2. Select either option (a) or option (b): 
   (a) Create a new Xero [currency] account – Selecting this option will create a new bank account in Xero with the default name format: WorldFirst-[Currency code]. A new name can be entered.
   (b) Select an existing Xero bank account – Existing same currency Xero bank accounts will be listed 
3. Click ‘Confirm’
4. View confirmation message and click ‘Done’ to return to the ‘currency account’ view
5. Transaction data will automatically be synchronised from any of your WorldFirst currency accounts connected to a Xero bank account within 60 minutes

You must hold a Premium paid Xero plan and will need to apply the multi-currency setting when logged in to the Xero platform if you are attempting to connect for a non-default currency.

For quick and easy steps to apply the currency setting in Xero, visit Xero Central.

To add a currency from your Premium Xero Account:
1. Click on the organisation name, select ‘Settings’, then click ‘Currencies’.
2. Click ‘Add Currency’.
3. Select a currency.
4. Click ‘Add Currency’.

Transaction data will be synchronised to Xero hourly. After you first connect your WorldFirst currency accounts it may take up to 60 minutes to update.

Once your data has synchronised with Xero, a date-timestamp will be recorded within the WorldFirst currency account. If for any reason a transaction record fails to synch to Xero, then the next data synch will automatically reattempt to synch any missing records.

Yes, when a WorldFirst currency account is first connected, we will automatically share with Xero all transactions from / to the currency account since first use of this currency account.

You’ll need the Xero multi-currency subscription. You can then select the currencies you wish to trade in. 

This transaction data will be automatically shared to a connected Xero bank account: 

1. Transaction date
2. Transaction type (credit or debit)
3. Transaction value
4. Transaction reference
5. Transaction description including payee information

GBP, USD, EUR, CAD, JPY, AUD, SGD, NZD, HKD and CNH

You must hold a Premium paid Xero plan and will need to apply the multi-currency setting when logged in to the Xero platform if you are attempting to connect for a non-default currency.

For quick and easy steps to apply the currency setting in Xero, visit Xero Central.

To add a currency from your Premium Xero Account:
1. Click on the organisation name, select ‘Settings’, then click ‘Currencies’.
2. Click ‘Add Currency’.
3. Select a currency.
4. Click ‘Add Currency’.

Transactions will be posted to Xero every hour. If you want to post a new transaction at any time, go to the Connected Accounts page and select Sync Now.

To protect your information, we’ll only access the names of the bank accounts that you’ve set up in Xero.