1688 FAQs
1. What is WorldFirst's Cross-border Pay 1688 all about?
A: Cross-border Pay 1688 is a product launched jointly by WorldFirst/Ant Group and 1688.com, specifically for international e-Commerce procurement services. Overseas customers can now pay for 1688.com orders using World Account while 1688.com suppliers receive payments in CNY, turning the impossible into reality. WorldFirst is the only payment service provider has this capability.
2. How can I use Cross-border Pay 1688?
A: Firstly, make sure you have balance in your off-shore RMB (CNH) World Account in advance, you can top up using RMB(CNH) or use other currencies to convert to off-shore RMB (CNH). Next, make sure you have authorised 1688 ID. Once that's done, you may start using Cross-border Pay 1688 to pay for your 1688.com orders from China.
3. What are the advantages of using Cross-border Pay 1688 through WorldFirst?
A: Once Cross-border Pay 1688 is activated in your World Account, you will be able to auto-debit off-shore RMB (CNH) in real time for purchases in a single click, making things more efficient and cost-effective.
4. What currencies does Cross-border Pay 1688 support for transactions?
A: Cross-border Pay 1688 currently supports transactions in CNH only. If you have other currencies in your World Account, kindly convert your account balance into off-shore RMB (CNH) first before using Cross-border Pay 1688.
5. Does Cross-border Pay 1688 auto-debit other currencies from WorldFirst accounts, such as US Dollars and Euros?
A: The auto-debit function is currently applicable to off-shore RMB (CNH) World Account. If necessary, you may choose to use WorldFirst's currency exchange tool to convert directly into off-shore RMB (CNH). We are working on making the auto-debit function applicable to other currencies in the future, so stay tuned for updates.
6. What service fees will I be charged for when using Cross-border Pay 1688?
A: You will be charged the following:
(a) A 0.8% standard rate for auto-debit transactions when paying for 1688.com orders - click "Activate Cross-border Pay 1688 service" for the total fee breakdown
(b) A tiered service fee (max. 0.2%) that will be charged according to your average monthly transaction volume (in CNY) on 1688.com
7. How many 1688.com accounts can I link to my WorldFirst account?
A: One World Account can link multiple 1688.com accounts, but a single 1688.com account can only be linked to one unique World Account.
8. Why am I unable to link my 1688.com account to WorldFirst?
A: If you encounter this problem, kindly check that the 1688.com account (corporate/personal) you entered has completed the Alipay identity verification process. For overseas users, kindly make sure that your 1688.com account has been successfully authorized as well.
Find more details in this document through the link below:
9. Why am I unable to pay with my 1688.com account?
A: If you encounter this problem, kindly check that you have:
(a) Selected "Cross-border Pay 1688" as your payment method after selecting "Secured transaction" when submitting your order on 1688.com
(b) Sufficient off-shore RMB (CNH) in your World Account balance by topping up or converting other currencies into off-shore RMB (CNH) in advance
(c) Sufficient off-shore RMB (CNH) in your World Account balance to pay for additional fees incurred by Cross-border Pay 1688 and 1688.com
10. Why am I unable to find "Cross-border Pay 1688" as a payment method in 1688.com's checkout page?
A: If you encounter this problem, it could be because:
(a) You did not select "Secured transaction" at the checkout page, which is mandatory
(b) Your order contains prohibited items
(c) You have used a Red Packet discount on your order (Red Packet discounts are only applicable to payments made with a bank card linked to Alipay)
(d) Your 1688.com account is not linked to an Alipay account registered in Mainland China
(e) You have not activated Cross-border Pay 1688 service for your 1688.com account
(f) The 1688.com supplier you are purchasing from does not accept payments made with Cross-border Pay 1688
(g) Cross-border Pay 1688 is not applicable to credit-term orders or contract orders
12. What can I do if I have more questions related to 1688.com?
A: If you have any questions, kindly contact:
(a) 1688.com Customer Service Centre
https://114.1688.com/kb/detail/20733931.html?spm=a2693.6879473.1367411629.5.12CxWf
(b) 1688.com chatbot
https://ai.alimebot.taobao.com/intl/index.htm?from=TxVBhOxEA7
(c) 1688.com Customer Service hotline
400-800-1688
Operation hours: Monday - Friday 9:00-18:00 (GMT+8)
Learn more about 1688.com's "VIP Buyer" and instructions on how to apply through the following link:
https://kj.1688.com/buyerindex.html?spm=a262gg.12599035.kgt240lz.1.17a174ffY4F0CM
13. How to sign up an Alipay account?
A: Please refer to the following steps:
(1) Install and open the Alipay app
(2) Create a user acount with your mobile number.
(3) Enter the SMS verification pin code and choose whether to allow face ID verification
(4) Verify your Alipay Account
(4.1) Select Account / Balance / Complete your info to verify your identity and scan your ID and face
(3.2) Complete and submit your identity info
