Since the Coronavirus outbreak, WorldFirst has closely monitored the global situation. Our priority is to ensure continuity of service for our customers while taking appropriate measures to protect our employees.

Given the increase in UK cases, we have now encouraged employees to work remotely. They are able to operate normally using well-tested systems, and our teams are committed to ensure customer service is not impacted, but if there’s any delay in your calls or emails being answered please bear with us.

WorldFirst Disclaimer Policies

World Account fair use policy

We want everyone to enjoy the World Account fairly, so we ask that clients follow our fair use policy. If you don’t follow this policy, we will review your account which could lead to its closure.

1. The minimum amount you can transfer between your currency accounts is £250, $250 or €250.

2. You may not hold a total balance of over £2,000,000 (or equivalent) in your World Account if you haven’t used your account in the last 3 months. If you do this, we will contact you and may ask you to withdraw some money to your bank account.

3. If you make a foreign exchange transaction with WorldFirst and wish to make multiple payments from that transaction, only the first three may be free of charge. For example, if you buy $5,000 and want to make five payments of $1,000 each, we reserve the right to charge you for the fourth and fifth payment.

4. You must make at least three foreign exchange transactions every 6 months. This can be to a third party or from one of your currency accounts to another.

If you have any questions, please contact your account manager.


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