{"id":2788,"date":"2023-09-20T11:43:58","date_gmt":"2023-09-20T11:43:58","guid":{"rendered":"https:\/\/www.worldfirst.com\/sg\/?page_id=2788"},"modified":"2024-01-15T10:42:04","modified_gmt":"2024-01-15T10:42:04","slug":"user-guides","status":"publish","type":"page","link":"https:\/\/www.worldfirst.com\/sg\/user-guides\/","title":{"rendered":"World Account Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2788\" class=\"elementor elementor-2788\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6714e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6714e9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d65b662\" data-id=\"d65b662\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6e3cd8 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"f6e3cd8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Using your new World Account<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e12ca75 elementor-widget__width-initial wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"e12ca75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\tIf you&#8217;re new to WorldFirst, or if we recently contacted you about moving to our newly re-designed platform, this page can help you get the most out of our product transformation. From managing your payees to opening receiving accounts, and everything in between, we\u2019ve got you covered.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e2783ce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e2783ce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-38ead83\" data-id=\"38ead83\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-da32509 elementor-widget elementor-widget-image\" data-id=\"da32509\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-easy-to-use-platform.png\" class=\"attachment-full size-full wp-image-22304\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-easy-to-use-platform.png 200w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-easy-to-use-platform-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ea5d5 elementor-widget elementor-widget-heading\" data-id=\"f0ea5d5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Onboarding<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-639c8e9 elementor-widget elementor-widget-text-editor\" data-id=\"639c8e9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><a href=\"\/sg\/how-to-create-world-account-individual\/\">How to open a World Account: non-registered businesses<\/a><\/li><li><a href=\"\/sg\/how-to-view-your-account-details\/\">How to view account details<\/a><\/li><li><a href=\"\/sg\/how-to-create-a-new-receiving-account\/\">How to\u00a0create a new receiving account<\/a><\/li><li><a href=\"\/sg\/how-to-verify-inbound-funds\/\">How to verify inbound funds<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-046a29b\" data-id=\"046a29b\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-949541b elementor-widget elementor-widget-image\" data-id=\"949541b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-convert1.png\" class=\"attachment-full size-full wp-image-22218\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-convert1.png 200w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-convert1-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5f03c1 elementor-widget elementor-widget-heading\" data-id=\"b5f03c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Payments<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89a06f5 elementor-widget elementor-widget-text-editor\" data-id=\"89a06f5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><a href=\"\/sg\/make-a-payment-secure-a-spot-rate-and-fund-later\/\">How to make a payment: secure a spot rate and fund later<\/a><\/li><li><a href=\"\/sg\/how-to-make-a-payment-from-a-balance\/\">How to make a payment: from existing balance<\/a><\/li><li><a href=\"\/sg\/how-to-make-a-payment-unfunded-forwards\/\">How to make a payment: secure a forward rate and fund later<\/a><\/li><li><a href=\"\/sg\/how-to-make-multiple-payments\/\">How to make a multiple payments<\/a><\/li><li><a href=\"\/sg\/how-to-make-multiple-payments-by-file-upload\/\">How to make a multiple payments by file upload<\/a><\/li><li><a href=\"\/sg\/how-to-add-multiple-payees-by-file-upload\/\">How to add multiple payees by file upload<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e88bc6b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e88bc6b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-80c02b5\" data-id=\"80c02b5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4017005 elementor-widget elementor-widget-image\" data-id=\"4017005\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-easy-to-use-platform.png\" class=\"attachment-full size-full wp-image-22304\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-easy-to-use-platform.png 200w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-easy-to-use-platform-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b475fd elementor-widget elementor-widget-heading\" data-id=\"2b475fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Payments to 1688.com\n\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a474059 elementor-widget elementor-widget-text-editor\" data-id=\"a474059\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><a href=\"\/sg\/how-to-authorise-1688-account\/\" rel=\"noopener\">How to connect your 1688 account to World Account<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9a40582\" data-id=\"9a40582\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf6141e elementor-widget elementor-widget-image\" data-id=\"cf6141e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-convert1.png\" class=\"attachment-full size-full wp-image-22218\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-convert1.png 200w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2023\/10\/wf-convert1-150x150.png 150w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3f4472 elementor-widget elementor-widget-heading\" data-id=\"c3f4472\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Multi-user management\n\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4c922 elementor-widget elementor-widget-text-editor\" data-id=\"1d4c922\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li><a href=\"\/sg\/how-to-invite-a-new-user-to-your-world-account\/\" rel=\"noopener\">How to invite new user to your World Account<\/a><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4940431 today-rates-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4940431\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-80e7321\" data-id=\"80e7321\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a6c10b elementor-widget elementor-widget-heading\" data-id=\"6a6c10b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Get in touch\n\n\n<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2af093e elementor-widget elementor-widget-text-editor\" data-id=\"2af093e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"x-text x-content e6479-e31 m4zz-p m4zz-u m4zz-x m4zz-y m4zz-10\"><div class=\"x-text x-content e6479-e31 m4zz-p m4zz-u m4zz-x m4zz-y m4zz-10\"><p>If you need to speak to the WorldFirst team, you can email or call to get in touch.<\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52ec62c elementor-align-left elementor-widget elementor-widget-button\" data-id=\"52ec62c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/sg\/help-support\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Using your new World Account If you&#8217;re new to WorldFirst, or if we recently contacted you about moving to our newly re-designed platform, this page can help you get the most out of our product transformation. From managing your payees to opening receiving accounts, and everything in between, we\u2019ve got you covered. Onboarding How to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.1.2 (Yoast SEO v20.11) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>World Account Support | WorldFirst SG<\/title>\n<meta name=\"description\" content=\"From managing payees to opening receiving accounts, this page can help you get the most out of our product transformation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/sg\/user-guides\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"World Account Support\" \/>\n<meta property=\"og:description\" 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