{"id":20057,"date":"2023-10-24T06:53:53","date_gmt":"2023-10-24T06:53:53","guid":{"rendered":"https:\/\/www.worldfirst.com\/sg\/?page_id=20057"},"modified":"2026-01-07T06:45:48","modified_gmt":"2026-01-07T06:45:48","slug":"world-account-faqs","status":"publish","type":"page","link":"https:\/\/www.worldfirst.com\/sg\/help-support\/world-account-faqs\/","title":{"rendered":"World Account FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20057\" class=\"elementor elementor-20057\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64435c2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"64435c2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-09e0cbb\" data-id=\"09e0cbb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-354480b elementor-widget__width-initial elementor-widget elementor-widget-breadcrumbs\" data-id=\"354480b\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.worldfirst.com\/app3\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css?ver=1769480475\"><p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.worldfirst.com\/sg\/\">Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-134bab8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"134bab8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-172639c heading-title\" data-id=\"172639c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e05e0f brands-partners elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"7e05e0f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">FAQs:<br>\nUsing your new World Account<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7a7ce81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7a7ce81\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7f5efc5\" data-id=\"7f5efc5\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d6f3498 underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"d6f3498\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<a href=\"#general\">General World Account questions<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-30d3411\" data-id=\"30d3411\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eec09ea underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"eec09ea\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#payments\">Questions about payments<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-018a9ac\" data-id=\"018a9ac\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-563ee2d underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"563ee2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#collections\">Questions about collections<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8158797 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8158797\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-20dd29c\" data-id=\"20dd29c\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a999c81 underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"a999c81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#fxdeals\">Managing FX deals<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-fd01bce\" data-id=\"fd01bce\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49e1da3 underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"49e1da3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#multi\">Multi-user accounts<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-cbdcb6f\" data-id=\"cbdcb6f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b730ff underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"7b730ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#statements\">Statements<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81014e6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81014e6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c43aab\" data-id=\"7c43aab\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a35edab underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"a35edab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#xero\">Xero<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ebb5850 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ebb5850\" data-element_type=\"section\" id=\"general\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-89544d8\" data-id=\"89544d8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a96ae3a elementor-widget elementor-widget-heading\" data-id=\"a96ae3a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">General World Account questions<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4e3e5 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"2a4e3e5\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4431\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-4431\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is my username?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4431\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-4431\"><p>Your username can either be the name you used when registering with us, or it can be your email address.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4432\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-4432\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are some changes to expect when I move from the old to new platform?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4432\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-4432\"><p>Here are some key things to be aware of:<\/p><ul><li>You can now modify your payee&#8217;s details online 24\/7 \u2013 no account manager needed<\/li><li>You can make local transfers into your WorldFirst account via bank transfer (cheques will no longer be accepted)<\/li><li>Any duplicated payee records will be automatically removed to help you manage your account<\/li><li>If your account is accessed by multiple people, you&#8217;ll need to re-authorise them<\/li><li>If your previous settlement details is with a WorldFirst bank account, you can now have your own receiving accounts to receive\/ top-up funds and make payments<\/li><\/ul><p>For any queries, please reach us at\u00a0<a href=\"tel:+6568054380\">+65 6805 4380<\/a>\u00a0(Monday to Friday, 10am &#8211; 5pm SGT).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4433\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-4433\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What happens to my balance once my account is migrated to the new platform?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4433\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-4433\"><p>Don\u2019t worry, nothing changes.\u00a0For existing World Account users, this means your balances and receiving account details remain the same.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4434\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-4434\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I transfer money from my bank account to my World Account? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4434\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-4434\"><p>Absolutely. At this stage, we might ask you for further information (e.g. if the name on the payment doesn\u2019t match the name on your World Account), but as soon as we verify that the names match you\u2019ll be able to receive funds seamlessly.<\/p><p>Your receiving accounts will list all supported methods for collection and might vary per currency and account location.<\/p><p><strong>Please note that we only support electronic payments \u2013 we can\u2019t accept cash or cheques.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4435\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-4435\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I verify\/authenticate my transactions?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4435\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-4435\"><p>To reduce the likelihood of fraudulent activity, we&#8217;re using a one-time password (OTP) sms and email as a two-factor authentication (2FA) when you login, create payees, make transactions including a few other tasks on World Account.<\/p><p>You can update your security settings by selecting &#8216;My account&#8217; once you&#8217;ve login to your World Account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-4436\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-4436\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I can't receive my OTP, what should I do?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-4436\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-4436\"><p>There are three ways to retry:<\/p><ol><li>Click &#8216;resend&#8217; to receive the OTP code, it should take 5-10 seconds<\/li><li>Change OTP verification method by clicking &#8216;change method&#8217;<\/li><li>Upon login to the new portal, go to security settings found in the top-right dropdown bar to update your 2FA phone number and email address<\/li><\/ol><p>Contact us at\u00a0<a href=\"tel:+6568054380\" rel=\"noopener\">+65 6805 4380<\/a> or <a href=\"mailto:seaclients@service.worldfirst.com\">seaclients@service.worldfirst.com<\/a>\u00a0if you face further issues.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is my username?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your username can either be the name you used when registering with us, or it can be your email address.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What are some changes to expect when I move from the old to new platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Here are some key things to be aware of:<\\\/p><ul><li>You can now modify your payee&#8217;s details online 24\\\/7 \\u2013 no account manager needed<\\\/li><li>You can make local transfers into your WorldFirst account via bank transfer (cheques will no longer be accepted)<\\\/li><li>Any duplicated payee records will be automatically removed to help you manage your account<\\\/li><li>If your account is accessed by multiple people, you&#8217;ll need to re-authorise them<\\\/li><li>If your previous settlement details is with a WorldFirst bank account, you can now have your own receiving accounts to receive\\\/ top-up funds and make payments<\\\/li><\\\/ul><p>For any queries, please reach us at\\u00a0<a href=\\\"tel:+6568054380\\\">+65 6805 4380<\\\/a>\\u00a0(Monday to Friday, 10am &#8211; 5pm SGT).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What happens to my balance once my account is migrated to the new platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Don\\u2019t worry, nothing changes.\\u00a0For existing World Account users, this means your balances and receiving account details remain the same.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I transfer money from my bank account to my World Account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Absolutely. At this stage, we might ask you for further information (e.g. if the name on the payment doesn\\u2019t match the name on your World Account), but as soon as we verify that the names match you\\u2019ll be able to receive funds seamlessly.<\\\/p><p>Your receiving accounts will list all supported methods for collection and might vary per currency and account location.<\\\/p><p><strong>Please note that we only support electronic payments \\u2013 we can\\u2019t accept cash or cheques.<\\\/strong><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I verify\\\/authenticate my transactions?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To reduce the likelihood of fraudulent activity, we&#8217;re using a one-time password (OTP) sms and email as a two-factor authentication (2FA) when you login, create payees, make transactions including a few other tasks on World Account.<\\\/p><p>You can update your security settings by selecting &#8216;My account&#8217; once you&#8217;ve login to your World Account.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I can't receive my OTP, what should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There are three ways to retry:<\\\/p><ol><li>Click &#8216;resend&#8217; to receive the OTP code, it should take 5-10 seconds<\\\/li><li>Change OTP verification method by clicking &#8216;change method&#8217;<\\\/li><li>Upon login to the new portal, go to security settings found in the top-right dropdown bar to update your 2FA phone number and email address<\\\/li><\\\/ol><p>Contact us at\\u00a0<a href=\\\"tel:+6568054380\\\" rel=\\\"noopener\\\">+65 6805 4380<\\\/a> or <a href=\\\"mailto:seaclients@service.worldfirst.com\\\">seaclients@service.worldfirst.com<\\\/a>\\u00a0if you face further issues.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-83825c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"83825c5\" data-element_type=\"section\" id=\"payments\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4fb49fe\" data-id=\"4fb49fe\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef693a4 elementor-widget elementor-widget-heading\" data-id=\"ef693a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions about payments<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f036f7 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"1f036f7\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3251\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3251\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the difference between a 'Payer' and a 'Payee'?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3251\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3251\"><p><strong>Payee (beneficiary)<\/strong>: the individual-party receiving the payment.<\/p><p><strong>Payer:<\/strong>\u00a0the individual-party making the payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3252\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3252\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I add a payer?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3252\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3252\"><p>A \u2018payer\u2019 is the person or company paying funds into your receiving account. You can add a payer in the portal to ensure when funds are received so there is no delay. Simply follow these steps:<\/p><ol type=\"1\"><li>Go to<strong>\u00a0\u2018Collection\u2019<\/strong><\/li><li>Select the \u2018<strong>Payers\u2019<\/strong>\u00a0tab<\/li><li>Add a payer<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3253\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3253\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who can I send payments to?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3253\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3253\"><p>You can make payments to local and international suppliers and employees, as well as freelancers. You can also pay tax authorities\/agents as well as yourself when you\u2019re ready to repatriate funds. What&#8217;s more, you&#8217;ll be able to exchange funds between currency accounts.<\/p><p>Please be aware that there are some payments that we\u2019re not able to accept for regulatory reasons. For more information on these restrictions, please see the Account Terms of Use within our\u00a0<a href=\"\/sg\/legal\/\" rel=\"noopener\">Terms and Conditions<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3254\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3254\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">In which currencies can I make outgoing payments?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3254\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3254\"><p>We currently support the world\u2019s major currencies:<\/p><p><strong>GBP, USD, EUR, AUD, JPY, NZD, SGD, HKD, CNH, CAD, PLN, CZK, THB, DKK, MXN, AED, SAR, CHF, SEK, NOK, ZAR, RON, ILS, and BGN.<\/strong><\/p><p>In the coming months, the following currencies will also be available to you:\u00a0<strong>EGP, INR, RON, KRW, BGN, ILS, IDR, PKR, VND, MYR, PHP, HUF, BHD, BWP, KES, LKR, MAD, MUR, TRY.<\/strong><\/p><p>Please note, that due to current sanctions, you are not able to access\u00a0<strong>RUB<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3255\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3255\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long will my payment take? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3255\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3255\"><p>The speed of your payment depends on factors including the currency you&#8217;re sending money in, the payee&#8217;s bank and country, as well as the size of the transaction.<\/p><p>The following currency\/country combinations are normally received on the same day:<\/p><ul><li>EUR to Europe<\/li><li>GBP to UK<\/li><li>USD to US<\/li><li>SGD to SG<\/li><li>HKD\/USD to HK<\/li><li>AUD to AU<\/li><li>NZD to NZ<\/li><\/ul><p>For any currency\/country combinations outside of the above list, please allow an additional 1-3 working days. However, in some cases, a payee\u2019s bank may take an additional working day to credit their account. For specific currency timings, please\u00a0<a href=\"\/sg\/help-support\/contact-us\/\" rel=\"noopener\">contact us<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3256\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3256\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I cancel a payment?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3256\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3256\"><p>If you&#8217;ve scheduled a payment for a date in the future, we provide an option for you to cancel the payment in advance.<\/p><p>Just follow these steps:<\/p><ol><li>Head to\u00a0<strong>&#8216;Transaction Management&#8217;<\/strong><\/li><li>Select\u00a0<strong>&#8216;Pending Payments&#8217;<\/strong><\/li><li>Hit\u00a0<strong>&#8216;Cancel&#8217;<\/strong><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3257\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3257\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if my payee details are incorrect?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3257\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3257\"><p>If you&#8217;ve provided an incorrect account number, name, address, or payment reference before the payment is processed by WorldFirst, we may be able to change the details for you.<\/p><p>In cases where the payment has already been processed by WorldFirst, we may be able to issue an amendment request to the payee&#8217;s bank, although in some instances we may have to wait for the money to return in order to re-process the payment.<\/p><p>The course of action will be determined by the currency, bank or destination. For more details, please contact our customer service team.<\/p><p>Unfortunately, if a payment has been made to the wrong bank (e.g. if your payee has provided the wrong SWIFT, BIC or sort code), our only options are to wait for a return of the money or to recall the payment from the incorrect destination.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3258\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3258\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What payee details do I need in order to send money?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3258\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3258\"><p>When adding a payee on the portal, you&#8217;ll be prompted to add the relevant details, depending on your payment currency and payee country. For example:<\/p><ul><li>Europe &#8211; IBAN and SWIFT<\/li><li>Australia &#8211; Account number, SWIFT or BSB code<\/li><li>New Zealand &#8211; Account number, 6-digit bank code and SWIFT<\/li><li>USA &#8211; Account number, ABA routing number or SWIFT<\/li><li>UK &#8211; Account number and sort code or SWIFT and IBAN<\/li><li>India &#8211; Account number, SWIFT and IFSC number, reason for transfer<\/li><li>China &#8211; Account number, SWIFT<\/li><li>Mexico &#8211; Account number, IBAN and SWIFT<\/li><li>Singapore &#8211; Account number and SWIFT<\/li><li>Japan &#8211; Account number and SWIFT<\/li><li>UAE &#8211; IBAN and SWIFT<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3259\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-3259\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What will happen to my FX trade if I do not make payment in time?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3259\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-3259\"><p>Your trade will automatically be cancelled on the 3rd day of overdue, so do make sure that payment is made on time to prevent any delay or default on your transfer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the difference between a 'Payer' and a 'Payee'?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>Payee (beneficiary)<\\\/strong>: the individual-party receiving the payment.<\\\/p><p><strong>Payer:<\\\/strong>\\u00a0the individual-party making the payment.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I add a payer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A \\u2018payer\\u2019 is the person or company paying funds into your receiving account. You can add a payer in the portal to ensure when funds are received so there is no delay. Simply follow these steps:<\\\/p><ol type=\\\"1\\\"><li>Go to<strong>\\u00a0\\u2018Collection\\u2019<\\\/strong><\\\/li><li>Select the \\u2018<strong>Payers\\u2019<\\\/strong>\\u00a0tab<\\\/li><li>Add a payer<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"Who can I send payments to?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can make payments to local and international suppliers and employees, as well as freelancers. You can also pay tax authorities\\\/agents as well as yourself when you\\u2019re ready to repatriate funds. What&#8217;s more, you&#8217;ll be able to exchange funds between currency accounts.<\\\/p><p>Please be aware that there are some payments that we\\u2019re not able to accept for regulatory reasons. For more information on these restrictions, please see the Account Terms of Use within our\\u00a0<a href=\\\"\\\/sg\\\/legal\\\/\\\" rel=\\\"noopener\\\">Terms and Conditions<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"In which currencies can I make outgoing payments?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We currently support the world\\u2019s major currencies:<\\\/p><p><strong>GBP, USD, EUR, AUD, JPY, NZD, SGD, HKD, CNH, CAD, PLN, CZK, THB, DKK, MXN, AED, SAR, CHF, SEK, NOK, ZAR, RON, ILS, and BGN.<\\\/strong><\\\/p><p>In the coming months, the following currencies will also be available to you:\\u00a0<strong>EGP, INR, RON, KRW, BGN, ILS, IDR, PKR, VND, MYR, PHP, HUF, BHD, BWP, KES, LKR, MAD, MUR, TRY.<\\\/strong><\\\/p><p>Please note, that due to current sanctions, you are not able to access\\u00a0<strong>RUB<\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long will my payment take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The speed of your payment depends on factors including the currency you&#8217;re sending money in, the payee&#8217;s bank and country, as well as the size of the transaction.<\\\/p><p>The following currency\\\/country combinations are normally received on the same day:<\\\/p><ul><li>EUR to Europe<\\\/li><li>GBP to UK<\\\/li><li>USD to US<\\\/li><li>SGD to SG<\\\/li><li>HKD\\\/USD to HK<\\\/li><li>AUD to AU<\\\/li><li>NZD to NZ<\\\/li><\\\/ul><p>For any currency\\\/country combinations outside of the above list, please allow an additional 1-3 working days. However, in some cases, a payee\\u2019s bank may take an additional working day to credit their account. For specific currency timings, please\\u00a0<a href=\\\"\\\/sg\\\/help-support\\\/contact-us\\\/\\\" rel=\\\"noopener\\\">contact us<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I cancel a payment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you&#8217;ve scheduled a payment for a date in the future, we provide an option for you to cancel the payment in advance.<\\\/p><p>Just follow these steps:<\\\/p><ol><li>Head to\\u00a0<strong>&#8216;Transaction Management&#8217;<\\\/strong><\\\/li><li>Select\\u00a0<strong>&#8216;Pending Payments&#8217;<\\\/strong><\\\/li><li>Hit\\u00a0<strong>&#8216;Cancel&#8217;<\\\/strong><\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"What if my payee details are incorrect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you&#8217;ve provided an incorrect account number, name, address, or payment reference before the payment is processed by WorldFirst, we may be able to change the details for you.<\\\/p><p>In cases where the payment has already been processed by WorldFirst, we may be able to issue an amendment request to the payee&#8217;s bank, although in some instances we may have to wait for the money to return in order to re-process the payment.<\\\/p><p>The course of action will be determined by the currency, bank or destination. For more details, please contact our customer service team.<\\\/p><p>Unfortunately, if a payment has been made to the wrong bank (e.g. if your payee has provided the wrong SWIFT, BIC or sort code), our only options are to wait for a return of the money or to recall the payment from the incorrect destination.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What payee details do I need in order to send money?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When adding a payee on the portal, you&#8217;ll be prompted to add the relevant details, depending on your payment currency and payee country. For example:<\\\/p><ul><li>Europe &#8211; IBAN and SWIFT<\\\/li><li>Australia &#8211; Account number, SWIFT or BSB code<\\\/li><li>New Zealand &#8211; Account number, 6-digit bank code and SWIFT<\\\/li><li>USA &#8211; Account number, ABA routing number or SWIFT<\\\/li><li>UK &#8211; Account number and sort code or SWIFT and IBAN<\\\/li><li>India &#8211; Account number, SWIFT and IFSC number, reason for transfer<\\\/li><li>China &#8211; Account number, SWIFT<\\\/li><li>Mexico &#8211; Account number, IBAN and SWIFT<\\\/li><li>Singapore &#8211; Account number and SWIFT<\\\/li><li>Japan &#8211; Account number and SWIFT<\\\/li><li>UAE &#8211; IBAN and SWIFT<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"What will happen to my FX trade if I do not make payment in time?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your trade will automatically be cancelled on the 3rd day of overdue, so do make sure that payment is made on time to prevent any delay or default on your transfer.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a61b4af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a61b4af\" data-element_type=\"section\" id=\"collections\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4adfaaa\" data-id=\"4adfaaa\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aed3fe8 elementor-widget elementor-widget-heading\" data-id=\"aed3fe8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Questions about collections<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed88f61 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"ed88f61\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2491\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2491\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a receiving account? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2491\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2491\"><p>Receiving accounts allow your business to receive payments from marketplaces and businesses globally. This means you\u2019ll be able to receive funds to your World Account via bank transfer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2492\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2492\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a currency account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2492\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2492\"><p>Your currency account is the pooled balance of all your receiving accounts. For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2493\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2493\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who can I receive payments from?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2493\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2493\"><p>You can receive payments from a variety of sources, including:<\/p><ul><li>Online marketplaces<\/li><li>Payment gateways<\/li><li>Third-party businesses<\/li><li>VAT returns or your own company or personal bank account<\/li><\/ul><p>As a<strong>\u00a0sole-trader\u00a0<\/strong>(non-registered business), you can receive payments from approved marketplaces, tax authorities, and your own personal bank account.<\/p><p>If you operate<strong>\u00a0any other business type<\/strong>, you can receive incoming payments from approved marketplaces, tax authorities, your own personal bank account and other approved third-party sources that accept and receive payments on behalf of your business.<\/p><p>From time to time, we might request additional information before we can apply a payment to your account. Supporting documents can be in relation to inbound credit, such as invoices or contracts. This is to help protect your account from fraud.<\/p><p>Please\u00a0<a href=\"\/sg\/help-support\/contact-us\/\" rel=\"noopener\">contact us<\/a>\u00a0if you have any concerns or questions about other types of payments you\u2019d like to receive, or if you need to receive funds from anywhere else.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2494\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2494\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I open a new receiving account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2494\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2494\"><p>If you need a receiving account, don\u2019t worry, we\u2019ll do the work for you. For existing corporate customers, you\u2019ll automatically be assigned the below receiving accounts in the following regions:<\/p><ol><li><strong>UK\/EEA:<\/strong>\u00a0GBP\/EUR\/USD<\/li><li><strong>SEA:<\/strong>\u00a0SGD\/USD<\/li><li><strong>ANZ:<\/strong>\u00a0AUD\/NZD\/USD<\/li><\/ol><p>If you need receiving accounts in additional currencies, or additional receiving accounts in the same currency, simply follow the below steps:<\/p><ol type=\"1\"><li>Go to your\u00a0<strong>\u2018Dashboard\u2019<\/strong><\/li><li>Click\/tap the quick link marked\u00a0<strong>\u2018Receive\u2019<\/strong><\/li><li>Add a new Receiving Account<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2495\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2495\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I still settle payments using WorldFirst bank account with DBS bank and OCBC bank?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2495\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2495\"><p>Unfortunately, previous settlement details will no longer be valid and any funds sent to these accounts will be subject to delays and potentially returned. Please ensure you update all stored payees on your external bank platforms, or with your suppliers as soon as possible. We apologise for any inconvenience.<\/p><p><strong>Retired World First Asia Pte Ltd bank accounts that will not be available in the new portal:<\/strong>\u00a0<br \/>World First Asia DBS SGD account &#8211; 003-93xxxx-x<br \/>World First Asia DBS USD account &#8211; 0003-0249xx-xx-x<br \/>World First Asia OCBC SGD account &#8211; 7134781xxxxx<br \/>World First Asia OCBC USD account &#8211; 5035383xxxxx<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2496\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2496\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How many receiving accounts can I open? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2496\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2496\"><p>You can open 20+ receiving accounts in any currency denomination we offer. If you need additional receiving accounts, please contact your Relationship Manager or our Customer Service team who will be happy to help.<\/p><p><strong>Please note that your receiving account balance is only visible on a currency account level (not as a pooled balance)<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2497\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2497\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which currencies can my receiving account accept?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2497\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2497\"><p>You can receive 14 currencies using WorldFirst, including\u00a0<strong>GBP, USD, EUR, AUD, JPY, NZD, SGD, HKD, CNH, and CAD<\/strong>\u00a0into locally domiciled accounts. We can also provide you with non-local offshore accounts, so you can collect in\u00a0<strong>AED, CHF, SEK and PLN.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2498\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2498\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why have I been asked to provide further information on a payment I\u2019ve received?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2498\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2498\"><p>From time to time, you may need to provide additional information before we can credit funds to your World Account. This is to help protect your account from fraud. When prompted, you can easily answer a few brief questions and\/or supply any supporting documentation that may be required through the portal by following these steps:<\/p><ol type=\"1\"><li>Go to\u00a0<strong>\u2018Dashboard\u2019<\/strong><\/li><li>Select\u00a0<strong>\u2018Claim Inbound\u2019<\/strong><\/li><li>Click\/tap\u00a0<strong>\u2018Verify\u2019<\/strong><\/li><\/ol><p>Whilst we review your information and\/or supporting documentation the funds will be listed as\u00a0<strong>\u2018Unavailable\u2019<\/strong>. Once we\u2019ve completed our verification processes, your funds will be accessible and ready for use and your status will change to\u00a0<strong>\u2018Success\u2019<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is a receiving account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Receiving accounts allow your business to receive payments from marketplaces and businesses globally. This means you\\u2019ll be able to receive funds to your World Account via bank transfer.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is a currency account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Your currency account is the pooled balance of all your receiving accounts. For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Who can I receive payments from?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can receive payments from a variety of sources, including:<\\\/p><ul><li>Online marketplaces<\\\/li><li>Payment gateways<\\\/li><li>Third-party businesses<\\\/li><li>VAT returns or your own company or personal bank account<\\\/li><\\\/ul><p>As a<strong>\\u00a0sole-trader\\u00a0<\\\/strong>(non-registered business), you can receive payments from approved marketplaces, tax authorities, and your own personal bank account.<\\\/p><p>If you operate<strong>\\u00a0any other business type<\\\/strong>, you can receive incoming payments from approved marketplaces, tax authorities, your own personal bank account and other approved third-party sources that accept and receive payments on behalf of your business.<\\\/p><p>From time to time, we might request additional information before we can apply a payment to your account. Supporting documents can be in relation to inbound credit, such as invoices or contracts. This is to help protect your account from fraud.<\\\/p><p>Please\\u00a0<a href=\\\"\\\/sg\\\/help-support\\\/contact-us\\\/\\\" rel=\\\"noopener\\\">contact us<\\\/a>\\u00a0if you have any concerns or questions about other types of payments you\\u2019d like to receive, or if you need to receive funds from anywhere else.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I open a new receiving account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you need a receiving account, don\\u2019t worry, we\\u2019ll do the work for you. For existing corporate customers, you\\u2019ll automatically be assigned the below receiving accounts in the following regions:<\\\/p><ol><li><strong>UK\\\/EEA:<\\\/strong>\\u00a0GBP\\\/EUR\\\/USD<\\\/li><li><strong>SEA:<\\\/strong>\\u00a0SGD\\\/USD<\\\/li><li><strong>ANZ:<\\\/strong>\\u00a0AUD\\\/NZD\\\/USD<\\\/li><\\\/ol><p>If you need receiving accounts in additional currencies, or additional receiving accounts in the same currency, simply follow the below steps:<\\\/p><ol type=\\\"1\\\"><li>Go to your\\u00a0<strong>\\u2018Dashboard\\u2019<\\\/strong><\\\/li><li>Click\\\/tap the quick link marked\\u00a0<strong>\\u2018Receive\\u2019<\\\/strong><\\\/li><li>Add a new Receiving Account<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"Can I still settle payments using WorldFirst bank account with DBS bank and OCBC bank?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Unfortunately, previous settlement details will no longer be valid and any funds sent to these accounts will be subject to delays and potentially returned. Please ensure you update all stored payees on your external bank platforms, or with your suppliers as soon as possible. We apologise for any inconvenience.<\\\/p><p><strong>Retired World First Asia Pte Ltd bank accounts that will not be available in the new portal:<\\\/strong>\\u00a0<br \\\/>World First Asia DBS SGD account &#8211; 003-93xxxx-x<br \\\/>World First Asia DBS USD account &#8211; 0003-0249xx-xx-x<br \\\/>World First Asia OCBC SGD account &#8211; 7134781xxxxx<br \\\/>World First Asia OCBC USD account &#8211; 5035383xxxxx<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How many receiving accounts can I open?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can open 20+ receiving accounts in any currency denomination we offer. If you need additional receiving accounts, please contact your Relationship Manager or our Customer Service team who will be happy to help.<\\\/p><p><strong>Please note that your receiving account balance is only visible on a currency account level (not as a pooled balance)<\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Which currencies can my receiving account accept?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can receive 14 currencies using WorldFirst, including\\u00a0<strong>GBP, USD, EUR, AUD, JPY, NZD, SGD, HKD, CNH, and CAD<\\\/strong>\\u00a0into locally domiciled accounts. We can also provide you with non-local offshore accounts, so you can collect in\\u00a0<strong>AED, CHF, SEK and PLN.<\\\/strong><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why have I been asked to provide further information on a payment I\\u2019ve received?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>From time to time, you may need to provide additional information before we can credit funds to your World Account. This is to help protect your account from fraud. When prompted, you can easily answer a few brief questions and\\\/or supply any supporting documentation that may be required through the portal by following these steps:<\\\/p><ol type=\\\"1\\\"><li>Go to\\u00a0<strong>\\u2018Dashboard\\u2019<\\\/strong><\\\/li><li>Select\\u00a0<strong>\\u2018Claim Inbound\\u2019<\\\/strong><\\\/li><li>Click\\\/tap\\u00a0<strong>\\u2018Verify\\u2019<\\\/strong><\\\/li><\\\/ol><p>Whilst we review your information and\\\/or supporting documentation the funds will be listed as\\u00a0<strong>\\u2018Unavailable\\u2019<\\\/strong>. Once we\\u2019ve completed our verification processes, your funds will be accessible and ready for use and your status will change to\\u00a0<strong>\\u2018Success\\u2019<\\\/strong>.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b7dabce elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b7dabce\" data-element_type=\"section\" id=\"fxdeals\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2798e81\" data-id=\"2798e81\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd4d305 elementor-widget elementor-widget-heading\" data-id=\"bd4d305\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Managing FX deals<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476a79b underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"476a79b\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-7481\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7481\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I view my FX trades?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-7481\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7481\"><p>Any new FX transactions you carry out can be found under the\u00a0<strong>\u2018Funds Management\u2019<\/strong>\u00a0tab as well as on the\u00a0<strong>\u2018Transaction Management\u2019<\/strong>\u00a0page.<\/p><p>Your trade history can be found by selecting the\u00a0<strong>\u2018Historical Statements\u2019<\/strong>\u00a0button on the\u00a0\u2018Statements\u2019 page. This includes your previous trade history, payment history and statements.<\/p><p>You\u2019ll also be able to download a record of your trade history from this page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-7482\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7482\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I manage my FX deals?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-7482\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7482\"><p>You\u2019ll be able to see both new and existing FX deals under the\u00a0<strong>\u2018Transaction Management\u2019<\/strong>\u00a0tab under\u00a0<strong>\u2018FX Management\u2019<\/strong>. You\u2019ll also be able to download your trade confirmation receipts on this page of the portal.<\/p><p>Any pending payments for spot deals and forward contracts will appear under the\u00a0<strong>\u2018Pending Trades\u2019<\/strong>\u00a0tab.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-7483\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7483\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I view my payees?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-7483\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7483\"><p>Login to WorldFirst portal, and follow the steps below:<\/p><ol><li>Go to\u00a0<strong>&#8216;Funds management&#8217;<\/strong>\u00a0found in top headers<\/li><li>Under\u00a0<strong>&#8216;Payee&#8217;<\/strong>, select\u00a0<strong>&#8216;View all payees&#8217;<\/strong><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-7484\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-7484\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I book spot deals?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-7484\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-7484\"><p>You can place an order for a spot deal using your World Account. Please remember to send money to your new currency account and ensure that it matches the currency denomination you\u2019re sending us.<\/p><p>If you send the incorrect settlement currency, there will be delays in your transaction and funds will likely be returned. Please also remember to not use your old World First Asia Pte Ltd named accounts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-7485\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-7485\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I book forward contracts?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-7485\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-7485\"><p>We\u2019re working to bring back forward contracts in the coming months, please\u00a0<a href=\"\/sg\/help-support\/contact-us\/\" rel=\"noopener\">contact us<\/a>\u00a0for more details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Where can I view my FX trades?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Any new FX transactions you carry out can be found under the\\u00a0<strong>\\u2018Funds Management\\u2019<\\\/strong>\\u00a0tab as well as on the\\u00a0<strong>\\u2018Transaction Management\\u2019<\\\/strong>\\u00a0page.<\\\/p><p>Your trade history can be found by selecting the\\u00a0<strong>\\u2018Historical Statements\\u2019<\\\/strong>\\u00a0button on the\\u00a0\\u2018Statements\\u2019 page. This includes your previous trade history, payment history and statements.<\\\/p><p>You\\u2019ll also be able to download a record of your trade history from this page.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I manage my FX deals?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You\\u2019ll be able to see both new and existing FX deals under the\\u00a0<strong>\\u2018Transaction Management\\u2019<\\\/strong>\\u00a0tab under\\u00a0<strong>\\u2018FX Management\\u2019<\\\/strong>. You\\u2019ll also be able to download your trade confirmation receipts on this page of the portal.<\\\/p><p>Any pending payments for spot deals and forward contracts will appear under the\\u00a0<strong>\\u2018Pending Trades\\u2019<\\\/strong>\\u00a0tab.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I view my payees?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Login to WorldFirst portal, and follow the steps below:<\\\/p><ol><li>Go to\\u00a0<strong>&#8216;Funds management&#8217;<\\\/strong>\\u00a0found in top headers<\\\/li><li>Under\\u00a0<strong>&#8216;Payee&#8217;<\\\/strong>, select\\u00a0<strong>&#8216;View all payees&#8217;<\\\/strong><\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"Can I book spot deals?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can place an order for a spot deal using your World Account. Please remember to send money to your new currency account and ensure that it matches the currency denomination you\\u2019re sending us.<\\\/p><p>If you send the incorrect settlement currency, there will be delays in your transaction and funds will likely be returned. Please also remember to not use your old World First Asia Pte Ltd named accounts.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I book forward contracts?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We\\u2019re working to bring back forward contracts in the coming months, please\\u00a0<a href=\\\"\\\/sg\\\/help-support\\\/contact-us\\\/\\\" rel=\\\"noopener\\\">contact us<\\\/a>\\u00a0for more details.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f9f4d9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9f4d9d\" data-element_type=\"section\" id=\"multi\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-523be31\" data-id=\"523be31\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e63a26 elementor-widget elementor-widget-heading\" data-id=\"9e63a26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Multi-user accounts<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f19c98 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"0f19c98\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1581\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1581\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does a multi-user account work? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1581\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1581\"><p>As a WorldFirst customer, you can allocate permission levels to your employees so they can perform authorised activities without giving full access to your World Account. There are five different layers of access known as &#8216;roles&#8217; which can be managed by authorised users and directors:<\/p><ol><li><strong>Viewer:<\/strong>\u00a0employee\/delegate has &#8216;view only&#8217; access control and is unable to create, make or authorise payments<\/li><li><strong>Creator:<\/strong>\u00a0able to create payments for authorisation and make a payment below a designated amount<\/li><li><strong>Admin:<\/strong>\u00a0can view and edit all permissions along with adding new users and creating\/modifying user roles<\/li><li><strong>Authoriser 1:<\/strong>\u00a0these are employees who are designed to have the first approval role<\/li><li><strong>Authoriser 2<\/strong>: these are employees who are designed to have a second approval role<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1582\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1582\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I get notified of an authorisation request?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1582\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1582\"><p>If there is a notification request, you\u2019ll receive an email that you have an authorisation\u00a0<em><strong>\u2018pending<\/strong><\/em>\u2019. You\u2019ll also be notified on the home screen of your portal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1583\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1583\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I authorise a request?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1583\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1583\"><p>All you have to do is go to the\u00a0<strong>&#8216;Approvals<\/strong>&#8216; tab, where you&#8217;ll see your pending requests. Simply select\u00a0<strong>&#8216;Approve&#8217;<\/strong>\u00a0for instant authorisation.<\/p><p>Alternatively, you can take a look at the<strong>\u00a0&#8216;Details&#8217;<\/strong>\u00a0tab to view your full payment and payee details, and confirm your approvals from there.<\/p><p><strong>Note:<\/strong>\u00a0If you&#8217;re the final authoriser, you will also be prompted to authenticate via sms notification.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1584\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1584\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I cancel an authorisation request?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1584\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1584\"><p>If you created the request, you can select\u00a0<strong>&#8216;Created by me&#8217;<\/strong>\u00a0and then click on\u00a0<strong>&#8216;Revoke&#8217;<\/strong>.<\/p><p>In the case that you&#8217;re the authoriser, head to the\u00a0<strong>&#8216;Pending my approval<\/strong>&#8216; tab, select the request, and click on<strong>\u00a0&#8216;Decline&#8217;<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1585\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1585\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I track approval requests?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1585\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1585\"><p>If you&#8217;re a creator, L1\/L2 authoriser or administrator you can track all authorisation requests by navigating to<strong>\u00a0&#8216;Approvals<\/strong>&#8216; in the navigation dashboard.<\/p><p>If you&#8217;re a creator you can view all authorisation requests you have created and see the status i.e. if it\u2019s pending approval, if it\u2019s cancelled, if it&#8217;s expired, or sent for payment.<\/p><p>If you&#8217;re an authoriser you can view any requests pending your approval.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1586\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1586\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I manage multi-user roles in my team?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1586\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1586\"><p>Go to\u00a0<strong>&#8216;Settings&#8217;<\/strong>\u00a0and then select\u00a0<strong>&#8216;My Team&#8217;.\u00a0<\/strong>Here you&#8217;ll see which individuals have been allocated role types. You&#8217;ll also be able to see their linked emails, their status (e.g. if they&#8217;ve been activated or are pending activation), and view details such as if a user&#8217;s permission has been deleted.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1587\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1587\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I add new users to my team?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1587\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1587\"><p>To invite a new user, follow these steps:<\/p><ul><li>Enter the name of the user and their email address<\/li><li>Allocate and select their role<\/li><\/ul><p>Once the user receives an email, they can sign-up for the account. As part of this, they will need to create their login credentials, set up their verified phone number and authenticate their account with a two-factor authentication via sms.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1588\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1588\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do payment rules work?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1588\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1588\"><p>As an administrator, you can create a payment rule. For example, creating payment and approval thresholds to suit your business activity:<\/p><p><strong>&lt; \u00a3100:\u00a0<\/strong>if a creator makes a payment of less than \u00a3100, this can be processed without any additional authorisation.<\/p><p><strong>&lt; \u00a3500:<\/strong>\u00a0if a creator makes a payment under \u00a3500, the payment request will instead go to a \u2018level one authoriser\u2019 who will receive an email or prompt on the portal homepage to authorise the payment.<\/p><p><strong>&gt; \u00a3500:<\/strong>\u00a0if a creator makes a payment over \u00a3500, the request will again be routed to a \u2018level one authoriser\u2019. Once approved at this stage, it will then go on to a \u2018level two authoriser\u2019 to approve the payment.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How does a multi-user account work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As a WorldFirst customer, you can allocate permission levels to your employees so they can perform authorised activities without giving full access to your World Account. There are five different layers of access known as &#8216;roles&#8217; which can be managed by authorised users and directors:<\\\/p><ol><li><strong>Viewer:<\\\/strong>\\u00a0employee\\\/delegate has &#8216;view only&#8217; access control and is unable to create, make or authorise payments<\\\/li><li><strong>Creator:<\\\/strong>\\u00a0able to create payments for authorisation and make a payment below a designated amount<\\\/li><li><strong>Admin:<\\\/strong>\\u00a0can view and edit all permissions along with adding new users and creating\\\/modifying user roles<\\\/li><li><strong>Authoriser 1:<\\\/strong>\\u00a0these are employees who are designed to have the first approval role<\\\/li><li><strong>Authoriser 2<\\\/strong>: these are employees who are designed to have a second approval role<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"How do I get notified of an authorisation request?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If there is a notification request, you\\u2019ll receive an email that you have an authorisation\\u00a0<em><strong>\\u2018pending<\\\/strong><\\\/em>\\u2019. You\\u2019ll also be notified on the home screen of your portal.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I authorise a request?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>All you have to do is go to the\\u00a0<strong>&#8216;Approvals<\\\/strong>&#8216; tab, where you&#8217;ll see your pending requests. Simply select\\u00a0<strong>&#8216;Approve&#8217;<\\\/strong>\\u00a0for instant authorisation.<\\\/p><p>Alternatively, you can take a look at the<strong>\\u00a0&#8216;Details&#8217;<\\\/strong>\\u00a0tab to view your full payment and payee details, and confirm your approvals from there.<\\\/p><p><strong>Note:<\\\/strong>\\u00a0If you&#8217;re the final authoriser, you will also be prompted to authenticate via sms notification.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I cancel an authorisation request?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you created the request, you can select\\u00a0<strong>&#8216;Created by me&#8217;<\\\/strong>\\u00a0and then click on\\u00a0<strong>&#8216;Revoke&#8217;<\\\/strong>.<\\\/p><p>In the case that you&#8217;re the authoriser, head to the\\u00a0<strong>&#8216;Pending my approval<\\\/strong>&#8216; tab, select the request, and click on<strong>\\u00a0&#8216;Decline&#8217;<\\\/strong>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I track approval requests?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you&#8217;re a creator, L1\\\/L2 authoriser or administrator you can track all authorisation requests by navigating to<strong>\\u00a0&#8216;Approvals<\\\/strong>&#8216; in the navigation dashboard.<\\\/p><p>If you&#8217;re a creator you can view all authorisation requests you have created and see the status i.e. if it\\u2019s pending approval, if it\\u2019s cancelled, if it&#8217;s expired, or sent for payment.<\\\/p><p>If you&#8217;re an authoriser you can view any requests pending your approval.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I manage multi-user roles in my team?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Go to\\u00a0<strong>&#8216;Settings&#8217;<\\\/strong>\\u00a0and then select\\u00a0<strong>&#8216;My Team&#8217;.\\u00a0<\\\/strong>Here you&#8217;ll see which individuals have been allocated role types. You&#8217;ll also be able to see their linked emails, their status (e.g. if they&#8217;ve been activated or are pending activation), and view details such as if a user&#8217;s permission has been deleted.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I add new users to my team?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To invite a new user, follow these steps:<\\\/p><ul><li>Enter the name of the user and their email address<\\\/li><li>Allocate and select their role<\\\/li><\\\/ul><p>Once the user receives an email, they can sign-up for the account. As part of this, they will need to create their login credentials, set up their verified phone number and authenticate their account with a two-factor authentication via sms.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do payment rules work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As an administrator, you can create a payment rule. For example, creating payment and approval thresholds to suit your business activity:<\\\/p><p><strong>&lt; \\u00a3100:\\u00a0<\\\/strong>if a creator makes a payment of less than \\u00a3100, this can be processed without any additional authorisation.<\\\/p><p><strong>&lt; \\u00a3500:<\\\/strong>\\u00a0if a creator makes a payment under \\u00a3500, the payment request will instead go to a \\u2018level one authoriser\\u2019 who will receive an email or prompt on the portal homepage to authorise the payment.<\\\/p><p><strong>&gt; \\u00a3500:<\\\/strong>\\u00a0if a creator makes a payment over \\u00a3500, the request will again be routed to a \\u2018level one authoriser\\u2019. Once approved at this stage, it will then go on to a \\u2018level two authoriser\\u2019 to approve the payment.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-93ea9f9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"93ea9f9\" data-element_type=\"section\" id=\"statements\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-46bf929\" data-id=\"46bf929\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3d198c elementor-widget elementor-widget-heading\" data-id=\"b3d198c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Statements<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b81811 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"7b81811\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1291\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1291\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What information can I view on my statements page?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1291\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1291\"><p>On the\u00a0<strong>&#8216;Statements&#8217;<\/strong>\u00a0page, you can view all statements covering payments made from your account.<\/p><p>On this page, you can also search and filter by <span class=\"ne-text\">Account ID<\/span>. You can also select one or more currencies and filter between money coming into your receiving accounts, money coming out of your receiving accounts, and currency that you convert between your receiving accounts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1292\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1292\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I download statements for all of my transactions?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1292\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1292\"><p>Yes, you can download statements for one or multiple currencies in PDF, XLS and CSV formats.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1293\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1293\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I download my statements?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1293\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1293\"><p>Login to WorldFirst portal, and follow the steps below:<\/p><ol><li>Go to\u00a0<strong>&#8216;Statements&#8217;<\/strong>\u00a0found in top headers<\/li><li>Filter the time period for statements you&#8217;d like to retrieve<\/li><li>Select\u00a0<strong>&#8216;Download statements&#8217;<\/strong><\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1294\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1294\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I view historical statements on my new World Account platform? <\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1294\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1294\"><p>Yes, all of the historical information will be available in the new portal.<\/p><p>If you held a Corporate Account on our old platform, you&#8217;ll find your historical statements on the new World Account portal. You&#8217;ll also be able to see your trade history and payment history, these are available to download.<\/p><p>If you held a World Account on the old platform, you&#8217;ll be able to see your payment history, which can also be downloaded.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What information can I view on my statements page?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>On the\\u00a0<strong>&#8216;Statements&#8217;<\\\/strong>\\u00a0page, you can view all statements covering payments made from your account.<\\\/p><p>On this page, you can also search and filter by <span class=\\\"ne-text\\\">Account ID<\\\/span>. You can also select one or more currencies and filter between money coming into your receiving accounts, money coming out of your receiving accounts, and currency that you convert between your receiving accounts.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I download statements for all of my transactions?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, you can download statements for one or multiple currencies in PDF, XLS and CSV formats.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I download my statements?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Login to WorldFirst portal, and follow the steps below:<\\\/p><ol><li>Go to\\u00a0<strong>&#8216;Statements&#8217;<\\\/strong>\\u00a0found in top headers<\\\/li><li>Filter the time period for statements you&#8217;d like to retrieve<\\\/li><li>Select\\u00a0<strong>&#8216;Download statements&#8217;<\\\/strong><\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"Can I view historical statements on my new World Account platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, all of the historical information will be available in the new portal.<\\\/p><p>If you held a Corporate Account on our old platform, you&#8217;ll find your historical statements on the new World Account portal. You&#8217;ll also be able to see your trade history and payment history, these are available to download.<\\\/p><p>If you held a World Account on the old platform, you&#8217;ll be able to see your payment history, which can also be downloaded.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32df785 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32df785\" data-element_type=\"section\" id=\"xero\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f5ebbf\" data-id=\"8f5ebbf\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-307782a elementor-widget elementor-widget-heading\" data-id=\"307782a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Xero<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-356167a underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"356167a\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5591\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5591\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is Xero?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-5591\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5591\"><p>Xero is business accounting software that enables small businesses, accountants, and bookkeepers to manage their finances in real-time.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5592\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5592\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What actions do I need to take if my account was previously connected to Xero and I have been switched to the new World Account product?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-5592\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5592\"><p>You will need to reconnect your new World Account to Xero following the two steps below:<\/p><ol><li>Connect your WorldFirst user account to your Xero user account (requires your Xero username and password &#8211; see the next FAQ for details)<\/li><li>Connect your WorldFirst currency accounts to your Xero bank accounts<\/li><\/ol><p><br \/>You will not lose any transaction data. All transactions completed on the new World Account will be automatically shared to Xero.<\/p><p><strong>Please note that for accounts switched from our old to our new World Account product will see two migration transactions in WorldFirst statements and Xero:<\/strong><\/p><p>a) A &#8216;subtract account balance&#8217; transaction applied to our old World Account. This will be automatically shared to Xero.<\/p><p>b) An &#8216;add account balance&#8217; transaction applied to our new World Account. This will be automatically added only when you manually complete reconnection steps 1 and 2 above.\u00a0<\/p><p>The two migration transactions allow us to migrate your account balance from the old platform to the new World Account platform and so, once you have reconnected your account, will cancel each other out to maintain your balance within Xero.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5593\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5593\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I connect my World Account to my Xero user account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-5593\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5593\"><ol><li aria-level=\"1\">Log in\u00a0to WorldFirst\u00a0and click on the &#8216;My Account&#8217; icon in the top right of the screen<\/li><li aria-level=\"1\">Select &#8216;Accounting apps&#8217; from the &#8216;My Account&#8217; menu<\/li><li aria-level=\"1\">Click &#8216;Connect&#8217; for the Xero app<\/li><li aria-level=\"1\">When prompted, enter your Xero account username and Xero account password<\/li><li aria-level=\"1\">Select &#8216;Allow access&#8217; to allow data sharing between WorldFirst and Xero (if you have more than one organisation within your Xero user account then select the appropriate one at this stage)<\/li><\/ol><p>Before you connect your account, you should already have registered for a Xero account (please visit\u00a0<a href=\"https:\/\/www.xero.com\/uk\/signup\/\" target=\"_blank\" rel=\"noopener\">xero.com\/signup\/<\/a>\u00a0to register if needed).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5594\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-5594\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I get help connecting Xero to my World Account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-5594\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-5594\"><p>For help and support, please email:\u00a0<a href=\"mailto:xero.support@worldfirst.com\">xero.support@worldfirst.com<\/a>\u00a0You can also\u00a0<a href=\"\/sg\/help-support\/contact-us\/\">contact us<\/a>\u00a0over email or phone.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5595\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-5595\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I connect my World Account to Xero account directly from the Xero platform?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-5595\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-5595\"><p>You should connect WorldFirst to Xero, both at user account level and bank account level, directly from the WorldFirst platform. Synchronising Xero to your World Account from the Xero platform is not currently supported.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5596\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-5596\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What changes have been made to the way that World Account displays balances?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-5596\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-5596\"><p>We&#8217;ve made some changes to World Account balances. Your new World Account platform now displays currency account balances. Your currency account is the pooled balance of all your receiving accounts.<\/p><p>For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP. Connection to a Xero bank account must be made from a currency account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5597\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-5597\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I connect a World Account currency account to my Xero bank account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-5597\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-5597\"><p>To connect your World Account currency accounts to a Xero bank account:<\/p><ol><li>Identify the WorldFirst currency account to connect and click &#8216;Connect&#8217;<\/li><li>Select either option (a) or option (b):\u00a0<br \/><strong>(a)<\/strong>\u00a0Create a new Xero [currency] account &#8211; Selecting this option will create a new bank account in Xero with the default name format: WorldFirst-[Currency code]. A new name can be entered.<br \/><strong>(b)<\/strong>\u00a0Select an existing Xero bank account &#8211; Existing same currency Xero bank accounts will be listed\u00a0<\/li><li>Click &#8216;Confirm&#8217;<\/li><li>View confirmation message and click &#8216;Done&#8217; to return to the &#8216;currency account&#8217; view<\/li><li>Transaction data will automatically be synchronised from any of your WorldFirst currency accounts connected to a Xero bank account within 60 minutes<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5598\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-5598\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why has my WorldFirst currency account failed to connect to a new Xero bank account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-5598\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-5598\"><p>You must hold a Premium paid Xero plan and will need to apply the multi-currency setting when logged in to the Xero platform if you are attempting to connect for a non-default currency.<\/p><p>For quick and easy steps to apply the currency setting in Xero, visit\u00a0<a href=\"https:\/\/central.xero.com\/s\/article\/Add-a-foreign-currency-in-Xero\" target=\"_blank\" rel=\"noopener\">Xero Central<\/a>.<\/p><p>To add a currency from your Premium Xero Account:<br \/>1. Click on the organisation name, select &#8216;Settings&#8217;, then click &#8216;Currencies&#8217;.<br \/>2. Click &#8216;Add Currency&#8217;.<br \/>3. Select a currency.<br \/>4. Click &#8216;Add Currency&#8217;.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-5599\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-5599\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long does it take for my transaction data to be automatically shared with Xero?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-5599\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-5599\"><p>Transaction data will be synchronised to Xero hourly. After you first connect your WorldFirst currency accounts it may take up to 60 minutes to update.<\/p><p>Once your data has synchronised with Xero, a date-timestamp will be recorded within the WorldFirst currency account. If for any reason a transaction record fails to synch to Xero, then the next data synch will automatically reattempt to synch any missing records.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-55910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-55910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can transactions made before I connect to Xero be automatically shared?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-55910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-55910\"><p>Yes, when a WorldFirst currency account is first connected, we will automatically share with Xero all transactions from \/ to the currency account since first use of this currency account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-55911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-55911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What Xero plan do I need to be able to connect my World Account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-55911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-55911\"><p>You\u2019ll need the Xero multi-currency subscription. You can then select the currencies you wish to trade in.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-55912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-55912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What transaction information will WorldFirst share to my Xero account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-55912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-55912\"><p>This transaction data will be automatically shared to a connected Xero bank account:\u00a0<\/p><ol><li aria-level=\"1\">Transaction date<\/li><li aria-level=\"1\">Transaction type (credit or debit)<\/li><li aria-level=\"1\">Transaction value<\/li><li aria-level=\"1\">Transaction reference<\/li><li aria-level=\"1\">Transaction description including payee information<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-55913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-55913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which currencies can I connect?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-55913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-55913\"><p>GBP, USD, EUR, CAD, JPY, AUD, SGD, NZD, HKD and CNH<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-55914\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-55914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I enable multi-currency settings within my Xero platform?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-55914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-55914\"><p>You must hold a Premium paid Xero plan and will need to apply the multi-currency setting when logged in to the Xero platform if you are attempting to connect for a non-default currency.<\/p><p>For quick and easy steps to apply the currency setting in Xero, visit\u00a0<a href=\"https:\/\/central.xero.com\/s\/article\/Add-a-foreign-currency-in-Xero\" target=\"_blank\" rel=\"noopener\">Xero Central<\/a>.<\/p><p>To add a currency from your Premium Xero Account:<br \/>1. Click on the organisation name, select &#8216;Settings&#8217;, then click &#8216;Currencies&#8217;.<br \/>2. Click &#8216;Add Currency&#8217;.<br \/>3. Select a currency.<br \/>4. Click &#8216;Add Currency&#8217;.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-55915\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-55915\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How often are transactions posted to Xero from my World Account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-55915\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-55915\"><p>Transactions will be posted to Xero every hour. If you want to post a new transaction at any time, go to the Connected Accounts page and select Sync Now.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-55916\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-55916\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What information will WorldFirst access from my Xero account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-55916\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-55916\"><p>To protect your information, we&#8217;ll only access the names of the bank accounts that you&#8217;ve set up in Xero.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is Xero?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Xero is business accounting software that enables small businesses, accountants, and bookkeepers to manage their finances in real-time.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What actions do I need to take if my account was previously connected to Xero and I have been switched to the new World Account product?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You will need to reconnect your new World Account to Xero following the two steps below:<\\\/p><ol><li>Connect your WorldFirst user account to your Xero user account (requires your Xero username and password &#8211; see the next FAQ for details)<\\\/li><li>Connect your WorldFirst currency accounts to your Xero bank accounts<\\\/li><\\\/ol><p><br \\\/>You will not lose any transaction data. All transactions completed on the new World Account will be automatically shared to Xero.<\\\/p><p><strong>Please note that for accounts switched from our old to our new World Account product will see two migration transactions in WorldFirst statements and Xero:<\\\/strong><\\\/p><p>a) A &#8216;subtract account balance&#8217; transaction applied to our old World Account. This will be automatically shared to Xero.<\\\/p><p>b) An &#8216;add account balance&#8217; transaction applied to our new World Account. This will be automatically added only when you manually complete reconnection steps 1 and 2 above.\\u00a0<\\\/p><p>The two migration transactions allow us to migrate your account balance from the old platform to the new World Account platform and so, once you have reconnected your account, will cancel each other out to maintain your balance within Xero.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I connect my World Account to my Xero user account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ol><li aria-level=\\\"1\\\">Log in\\u00a0to WorldFirst\\u00a0and click on the &#8216;My Account&#8217; icon in the top right of the screen<\\\/li><li aria-level=\\\"1\\\">Select &#8216;Accounting apps&#8217; from the &#8216;My Account&#8217; menu<\\\/li><li aria-level=\\\"1\\\">Click &#8216;Connect&#8217; for the Xero app<\\\/li><li aria-level=\\\"1\\\">When prompted, enter your Xero account username and Xero account password<\\\/li><li aria-level=\\\"1\\\">Select &#8216;Allow access&#8217; to allow data sharing between WorldFirst and Xero (if you have more than one organisation within your Xero user account then select the appropriate one at this stage)<\\\/li><\\\/ol><p>Before you connect your account, you should already have registered for a Xero account (please visit\\u00a0<a href=\\\"https:\\\/\\\/www.xero.com\\\/uk\\\/signup\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">xero.com\\\/signup\\\/<\\\/a>\\u00a0to register if needed).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I get help connecting Xero to my World Account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For help and support, please email:\\u00a0<a href=\\\"mailto:xero.support@worldfirst.com\\\">xero.support@worldfirst.com<\\\/a>\\u00a0You can also\\u00a0<a href=\\\"\\\/sg\\\/help-support\\\/contact-us\\\/\\\">contact us<\\\/a>\\u00a0over email or phone.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I connect my World Account to Xero account directly from the Xero platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You should connect WorldFirst to Xero, both at user account level and bank account level, directly from the WorldFirst platform. Synchronising Xero to your World Account from the Xero platform is not currently supported.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What changes have been made to the way that World Account displays balances?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We&#8217;ve made some changes to World Account balances. Your new World Account platform now displays currency account balances. Your currency account is the pooled balance of all your receiving accounts.<\\\/p><p>For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP. Connection to a Xero bank account must be made from a currency account.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I connect a World Account currency account to my Xero bank account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To connect your World Account currency accounts to a Xero bank account:<\\\/p><ol><li>Identify the WorldFirst currency account to connect and click &#8216;Connect&#8217;<\\\/li><li>Select either option (a) or option (b):\\u00a0<br \\\/><strong>(a)<\\\/strong>\\u00a0Create a new Xero [currency] account &#8211; Selecting this option will create a new bank account in Xero with the default name format: WorldFirst-[Currency code]. A new name can be entered.<br \\\/><strong>(b)<\\\/strong>\\u00a0Select an existing Xero bank account &#8211; Existing same currency Xero bank accounts will be listed\\u00a0<\\\/li><li>Click &#8216;Confirm&#8217;<\\\/li><li>View confirmation message and click &#8216;Done&#8217; to return to the &#8216;currency account&#8217; view<\\\/li><li>Transaction data will automatically be synchronised from any of your WorldFirst currency accounts connected to a Xero bank account within 60 minutes<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"Why has my WorldFirst currency account failed to connect to a new Xero bank account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You must hold a Premium paid Xero plan and will need to apply the multi-currency setting when logged in to the Xero platform if you are attempting to connect for a non-default currency.<\\\/p><p>For quick and easy steps to apply the currency setting in Xero, visit\\u00a0<a href=\\\"https:\\\/\\\/central.xero.com\\\/s\\\/article\\\/Add-a-foreign-currency-in-Xero\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Xero Central<\\\/a>.<\\\/p><p>To add a currency from your Premium Xero Account:<br \\\/>1. Click on the organisation name, select &#8216;Settings&#8217;, then click &#8216;Currencies&#8217;.<br \\\/>2. Click &#8216;Add Currency&#8217;.<br \\\/>3. Select a currency.<br \\\/>4. Click &#8216;Add Currency&#8217;.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long does it take for my transaction data to be automatically shared with Xero?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Transaction data will be synchronised to Xero hourly. After you first connect your WorldFirst currency accounts it may take up to 60 minutes to update.<\\\/p><p>Once your data has synchronised with Xero, a date-timestamp will be recorded within the WorldFirst currency account. If for any reason a transaction record fails to synch to Xero, then the next data synch will automatically reattempt to synch any missing records.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can transactions made before I connect to Xero be automatically shared?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, when a WorldFirst currency account is first connected, we will automatically share with Xero all transactions from \\\/ to the currency account since first use of this currency account.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What Xero plan do I need to be able to connect my World Account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You\\u2019ll need the Xero multi-currency subscription. You can then select the currencies you wish to trade in.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What transaction information will WorldFirst share to my Xero account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This transaction data will be automatically shared to a connected Xero bank account:\\u00a0<\\\/p><ol><li aria-level=\\\"1\\\">Transaction date<\\\/li><li aria-level=\\\"1\\\">Transaction type (credit or debit)<\\\/li><li aria-level=\\\"1\\\">Transaction value<\\\/li><li aria-level=\\\"1\\\">Transaction reference<\\\/li><li aria-level=\\\"1\\\">Transaction description including payee information<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"Which currencies can I connect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>GBP, USD, EUR, CAD, JPY, AUD, SGD, NZD, HKD and CNH<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I enable multi-currency settings within my Xero platform?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You must hold a Premium paid Xero plan and will need to apply the multi-currency setting when logged in to the Xero platform if you are attempting to connect for a non-default currency.<\\\/p><p>For quick and easy steps to apply the currency setting in Xero, visit\\u00a0<a href=\\\"https:\\\/\\\/central.xero.com\\\/s\\\/article\\\/Add-a-foreign-currency-in-Xero\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Xero Central<\\\/a>.<\\\/p><p>To add a currency from your Premium Xero Account:<br \\\/>1. Click on the organisation name, select &#8216;Settings&#8217;, then click &#8216;Currencies&#8217;.<br \\\/>2. Click &#8216;Add Currency&#8217;.<br \\\/>3. Select a currency.<br \\\/>4. Click &#8216;Add Currency&#8217;.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How often are transactions posted to Xero from my World Account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Transactions will be posted to Xero every hour. If you want to post a new transaction at any time, go to the Connected Accounts page and select Sync Now.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What information will WorldFirst access from my Xero account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To protect your information, we&#8217;ll only access the names of the bank accounts that you&#8217;ve set up in Xero.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs: Using your new World Account General World Account questionsQuestions about paymentsQuestions about collectionsManaging FX dealsMulti-user accountsStatementsXero General World Account questions What is my username? Your username can either be the name you used when registering with us, or it can be your email address.\u00a0 What are some changes to expect when I move from [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":9034,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>World Account FAQs | WorldFirst SG<\/title>\n<meta name=\"description\" content=\"Questions and answers about collecting payments, making payments and managing FX deals in your all-new World Account.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/sg\/help-support\/world-account-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_SG\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"World Account FAQs\" \/>\n<meta property=\"og:description\" content=\"Questions and answers about collecting payments, making payments and managing FX deals in your all-new World Account.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.worldfirst.com\/sg\/help-support\/world-account-faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"WorldFirst SG\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-07T06:45:48+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"18 minutes\" \/>\n<script type=\"application\/ld+json\" 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