{"id":47244,"date":"2025-04-01T08:32:19","date_gmt":"2025-04-01T08:32:19","guid":{"rendered":"https:\/\/www.worldfirst.com\/sg\/?post_type=docs&#038;p=47244"},"modified":"2025-04-01T08:32:24","modified_gmt":"2025-04-01T08:32:24","slug":"reset-password","status":"publish","type":"docs","link":"https:\/\/www.worldfirst.com\/sg\/help-center\/account-management\/reset-password\/","title":{"rendered":"How do I reset password?"},"content":{"rendered":"\n<div class=\"wp-block-columns has-background is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\" style=\"background-color:#8dd2fc3b\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>To reset your WorldFirst password, you can select &#8220;Forgot password&#8221; on the login page and choose your preferred method of verification.<\/p>\n<\/div>\n<\/div>\n\n\n\n<ul>\n<li>On your WorldFirst login page, click on &#8220;Forgot password?&#8221;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082417457.webp\"><img fetchpriority=\"high\" decoding=\"async\" width=\"454\" height=\"373\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082417457.webp\" alt=\"\" class=\"wp-image-47245\" style=\"width:500px;box-shadow: 1px 1px 3px 3px #EEEEEE;\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082417457.webp 454w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082417457-300x246.webp 300w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082417457-360x296.webp 360w\" sizes=\"(max-width: 454px) 100vw, 454px\" \/><\/a><\/figure>\n\n\n\n<ul>\n<li>Select the &#8220;Email\/Username&#8221; or &#8220;Mobile&#8221; tab based on your login method and enter your email\/username\/mobile accordingly<\/li>\n\n\n\n<li>Click &#8220;Next&#8221;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082515453.webp\"><img decoding=\"async\" width=\"430\" height=\"364\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082515453.webp\" alt=\"\" class=\"wp-image-47246\" style=\"width:500px;box-shadow: 1px 1px 3px 3px #EEEEEE;\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082515453.webp 430w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082515453-300x254.webp 300w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082515453-360x305.webp 360w\" sizes=\"(max-width: 430px) 100vw, 430px\" \/><\/a><\/figure>\n\n\n\n<ul>\n<li>Then, solve the puzzle<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082717487.webp\"><img decoding=\"async\" width=\"318\" height=\"354\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082717487.webp\" alt=\"\" class=\"wp-image-47247\" style=\"width:350px;box-shadow: 1px 1px 3px 3px #EEEEEE;\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082717487.webp 318w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082717487-269x300.webp 269w\" sizes=\"(max-width: 318px) 100vw, 318px\" \/><\/a><\/figure>\n\n\n\n<ul>\n<li>Next, a 6-digit verification code will be sent to your respective email\/mobile. Enter the 6-digit verification code<\/li>\n\n\n\n<li>Click on &#8220;Next&#8221;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082805491.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"469\" height=\"390\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082805491.webp\" alt=\"\" class=\"wp-image-47248\" style=\"width:500px;box-shadow: 1px 1px 3px 3px #EEEEEE;\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082805491.webp 469w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082805491-300x249.webp 300w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082805491-360x299.webp 360w\" sizes=\"(max-width: 469px) 100vw, 469px\" \/><\/a><\/figure>\n\n\n\n<ul>\n<li>Enter your new password and confirm your password<\/li>\n\n\n\n<li>Click on &#8220;Submit&#8221; once done<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082923709.webp\"><img loading=\"lazy\" decoding=\"async\" width=\"564\" height=\"411\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082923709.webp\" alt=\"\" class=\"wp-image-47249\" style=\"width:500px;box-shadow: 1px 1px 3px 3px #EEEEEE;\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082923709.webp 564w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082923709-300x219.webp 300w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401082923709-360x262.webp 360w\" sizes=\"(max-width: 564px) 100vw, 564px\" \/><\/a><\/figure>\n\n\n\n<ul>\n<li>Please make sure that the password needs meet the requirements<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083016741.png\"><img loading=\"lazy\" decoding=\"async\" width=\"497\" height=\"708\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083016741.png\" alt=\"\" class=\"wp-image-47250\" style=\"width:500px;box-shadow: 1px 1px 3px 3px #EEEEEE;\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083016741.png 497w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083016741-211x300.png 211w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083016741-360x512.png 360w\" sizes=\"(max-width: 497px) 100vw, 497px\" \/><\/a><\/figure>\n\n\n\n<ul>\n<li>Then, a 6-digit verification code will be sent to your mobile\/email<\/li>\n\n\n\n<li>If you have not received the 6-digit verification code, you may click on &#8220;Resend&#8221;<\/li>\n\n\n\n<li>Alternatively, you may also &#8220;Change method&#8221; to receive the 6-digit verification code<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083115980.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"426\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083115980-1024x426.png\" alt=\"\" class=\"wp-image-47251\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083115980-1024x426.png 1024w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083115980-300x125.png 300w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083115980-768x319.png 768w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083115980-1536x638.png 1536w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083115980-360x150.png 360w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083115980.png 1836w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<ul>\n<li>Now, a new password has been successfully reset and you can log in<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083158134.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"740\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083158134-1024x740.png\" alt=\"\" class=\"wp-image-47252\" style=\"width:700px;box-shadow: 1px 1px 3px 3px #EEEEEE;\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083158134-1024x740.png 1024w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083158134-300x217.png 300w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083158134-768x555.png 768w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083158134-360x260.png 360w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/9\/2025\/04\/20250401083158134.png 1206w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>To reset your WorldFirst password, you can select &#8220;Forgot password&#8221; on the login page and choose your preferred method of verification.<\/p>\n","protected":false},"author":30,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[29],"doc_tag":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How do I reset password? | WorldFirst SG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/sg\/help-center\/account-management\/reset-password\/\" \/>\n<meta property=\"og:locale\" content=\"en_SG\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I reset password?\" \/>\n<meta property=\"og:description\" content=\"To reset your WorldFirst password, you can select &#8220;Forgot password&#8221; 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