{"id":47007,"date":"2026-01-20T09:25:17","date_gmt":"2026-01-20T09:25:17","guid":{"rendered":"http:\/\/anja"},"modified":"2026-01-20T09:26:28","modified_gmt":"2026-01-20T09:26:28","slug":"worldfirst-app","status":"publish","type":"docs","link":"https:\/\/www.worldfirst.com\/nz\/help-center\/faqs\/worldfirst-app\/","title":{"rendered":"WorldFirst APP"},"content":{"rendered":"\n

General<\/span><\/h2>\n\n\n\n
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How to download the app\uff1f<\/summary>\n
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Scan the QR code below. The system will automatically detect your region (based on device settings and network location) and device model, then redirect you to the appropriate download link.<\/span><\/p>\n\n\n\n

Available options: App Store (iOS), Google Play (Android), or Direct APK Download (Android only).<\/em><\/span><\/p>\n\n\n\n

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If automatic detection fails\uff0cthat means the system cannot identify your region\/device, an introduction page will shown. From there, you can manually select your download method.<\/span><\/p>\n\n\n\n

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What features are available on the app?<\/summary>\n
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The WorldFirst app provides multi-currency accounts for receiving global payments, fast payments to 3rd party payees or your own bank accounts, real-time FX conversion at competitive rates, top up* your account via credit card\/debit card\/bank transfer\uff0cvirtual cards for various expenses.<\/span><\/p>\n\n\n\n

*Top up only available in UK,EEA,SG.<\/em><\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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Can existing WorldFirst customers use the app?<\/summary>\n
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Yes, WorldFirst primary account holders are welcome to download the app and enjoy the app features currently available<\/span><\/p>\n\n\n\n

There is an exciting WorldFirst app roadmap in development, meanwhile there will be differences between the WorldFirst Account website portal and app functionality, for e.g.:<\/span><\/p>\n\n\n\n

  1. Sub users are <\/span>not<\/strong><\/span> currently supported in app.<\/span><\/li>
  2. Booking and managing FX forward contracts are currently not supported in the app. <\/span><\/li><\/ol>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n
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    How do I log in to my account?<\/summary>\n
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    If you are the primary user of an existing WorldFirst Account, you can log in using Email\/Mobile phone\/Biometric ID, Android user can also login with Google ID. For example, if your Google ID email is the same as your WorldFirst account email, we can link these two account together, so that you can also login with Google ID.<\/span><\/p>\n\n\n\n

    The first time you log in, you will be prompted to complete two-factor authentication (2FA) via SMS or Authy.<\/span><\/p>\n\n\n\n

    Once you are logged into the app, You can then set up biometric 2FA, making your next login even easier!<\/span><\/p>\n\n\n\n

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    Can I use Face ID or Touch ID?<\/summary>\n
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    Yes, you can set up biometic two-factor authentication (2FA) by tapping on the account icon in the top-left corner of the screen, navigating to ‘Privacy and Security’, and toggling on biometric ID. <\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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    Can App users use the WorldFirst portal on their web browser?<\/summary>\n
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    Yes, clients registered via the WorldFirst app can log in to their account on the WorldFirst website. <\/span><\/p>\n\n\n\n