{"id":9034,"date":"2023-10-02T18:46:45","date_gmt":"2023-10-02T18:46:45","guid":{"rendered":"https:\/\/www.worldfirst.com\/my\/?page_id=9034"},"modified":"2023-12-07T16:24:54","modified_gmt":"2023-12-07T16:24:54","slug":"help-support","status":"publish","type":"page","link":"https:\/\/www.worldfirst.com\/my\/help-support\/","title":{"rendered":"Help and Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9034\" class=\"elementor elementor-9034\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72049fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72049fb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9696b15\" data-id=\"9696b15\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fa71935 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fa71935\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-9ce1109\" data-id=\"9ce1109\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-508bfc6 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"508bfc6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Help and support<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0433ed elementor-widget elementor-widget-text-editor\" data-id=\"a0433ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>WorldFirst is here to help you with answers to frequently asked questions, guides, contact details and more.<\/p><p>Chat with our customer care team if you can&#8217;t find what you&#8217;re looking for.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-983caaf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"983caaf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-940f6df\" data-id=\"940f6df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e64729 elementor-widget elementor-widget-heading\" data-id=\"3e64729\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We're ready to help<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9c7e607 today-rates-sec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9c7e607\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9a08996\" data-id=\"9a08996\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c89c38a elementor-widget elementor-widget-image\" data-id=\"c89c38a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 02-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"150\" height=\"150\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/10\/2023\/10\/wf-get-dedicated-help-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-22251\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/10\/2023\/10\/wf-get-dedicated-help-150x150.png 150w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/10\/2023\/10\/wf-get-dedicated-help.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a362866 elementor-widget elementor-widget-heading\" data-id=\"a362866\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-716f77b elementor-widget elementor-widget-text-editor\" data-id=\"716f77b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Call, drop us an email or chat using our live chat function.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-468decc elementor-align-left elementor-absolute elementor-widget elementor-widget-button\" data-id=\"468decc\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.worldfirst.com\/my\/help-support\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-cbb58cf\" data-id=\"cbb58cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d170ad elementor-widget elementor-widget-image\" data-id=\"6d170ad\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"150\" height=\"150\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/10\/2023\/10\/wf-FAQ-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-22224\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/10\/2023\/10\/wf-FAQ-150x150.png 150w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/10\/2023\/10\/wf-FAQ.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef56c8 elementor-widget elementor-widget-heading\" data-id=\"3ef56c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-418f282 elementor-widget elementor-widget-text-editor\" data-id=\"418f282\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Got a question? Check our frequently asked questions to see if your query can be answered.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1f6937 elementor-align-left elementor-absolute elementor-widget elementor-widget-button\" data-id=\"e1f6937\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/my\/help-support\/faqs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">See all FAQs<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7fe8997\" data-id=\"7fe8997\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6539bbe elementor-widget elementor-widget-image\" data-id=\"6539bbe\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" loading=\"lazy\" width=\"150\" height=\"150\" src=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/10\/2023\/10\/wf-FAQ-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-22224\" alt=\"\" srcset=\"https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/10\/2023\/10\/wf-FAQ-150x150.png 150w, https:\/\/cdn.marmot-cloud.com\/worldfirst\/sites\/10\/2023\/10\/wf-FAQ.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd6b6b8 elementor-widget elementor-widget-heading\" data-id=\"dd6b6b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How-to guides<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-242e953 elementor-widget elementor-widget-text-editor\" data-id=\"242e953\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Don&#8217;t know where to start? Access our self-help guides anytime.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bab78a8 elementor-align-left elementor-absolute elementor-widget elementor-widget-button\" data-id=\"bab78a8\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/welcome.worldfirst.com\/how-to-guides\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Access all guides<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-44c577a live-chat elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"44c577a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2ab898e\" data-id=\"2ab898e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59aafa6 elementor-widget elementor-widget-html\" data-id=\"59aafa6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style type='text\/css'>\r\n.embeddedServiceHelpButton .helpButton .uiButton {\r\nbackground-color: #e5133a;\r\nfont-family: \"Roboto\", sans-serif;\r\n}\r\n.embeddedServiceHelpButton .helpButton .uiButton:focus {\r\noutline: 1px solid #e5133a;\r\n}\r\n<\/style>\r\n\r\n<script type='text\/javascript' src='https:\/\/service.force.com\/embeddedservice\/5.0\/esw.min.js'><\/script>\r\n<script type='text\/javascript'>\r\nvar initESW = function(gslbBaseURL) {\r\nembedded_svc.settings.displayHelpButton = true; \/\/Or false\r\nembedded_svc.settings.language = ''; \/\/For example, enter 'en' or 'en-US'\r\n\r\n\/\/embedded_svc.settings.defaultMinimizedText = '...'; \/\/(Defaults to Chat with an Expert)\r\n\/\/embedded_svc.settings.disabledMinimizedText = '...'; \/\/(Defaults to Agent Offline)\r\n\r\n\/\/embedded_svc.settings.loadingText = ''; \/\/(Defaults to Loading)\r\n\/\/embedded_svc.settings.storageDomain = 'yourdomain.com'; \/\/(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session)\r\n\r\n\/\/ Settings for Chat\r\n\/\/embedded_svc.settings.directToButtonRouting = function(prechatFormData) {\r\n\/\/ Dynamically changes the button ID based on what the visitor enters in the pre-chat form.\r\n\/\/ Returns a valid button ID.\r\n\/\/};\r\n\/\/embedded_svc.settings.prepopulatedPrechatFields = {}; \/\/Sets the auto-population of pre-chat form fields\r\n\/\/embedded_svc.settings.fallbackRouting = []; \/\/An array of button IDs, user IDs, or userId_buttonId\r\n\/\/embedded_svc.settings.offlineSupportMinimizedText = '...'; \/\/(Defaults to Contact Us)\r\n\r\nembedded_svc.settings.enabledFeatures = ['LiveAgent'];\r\nembedded_svc.settings.entryFeature = 'LiveAgent';\r\n\r\nembedded_svc.init(\r\n'https:\/\/wf.my.salesforce.com',\r\n'https:\/\/wf.my.site.com\/supportcentersurvey',\r\ngslbBaseURL,\r\n'00D0Y000000Zl5Z',\r\n'Live_Chat',\r\n{\r\nbaseLiveAgentContentURL: 'https:\/\/c.la1-c1-fra.salesforceliveagent.com\/content',\r\ndeploymentId: '5721v0000004Wzf',\r\nbuttonId: '5731v0000004U9F',\r\nbaseLiveAgentURL: 'https:\/\/d.la1-c1-fra.salesforceliveagent.com\/chat',\r\neswLiveAgentDevName: 'Live_Chat',\r\nisOfflineSupportEnabled: false\r\n}\r\n);\r\n};\r\n\r\nif (!window.embedded_svc) {\r\nvar s = document.createElement('script');\r\ns.setAttribute('src', 'https:\/\/wf.my.salesforce.com\/embeddedservice\/5.0\/esw.min.js');\r\ns.onload = function() {\r\ninitESW(null);\r\n};\r\ndocument.body.appendChild(s);\r\n} else {\r\ninitESW('https:\/\/service.force.com');\r\n}\r\n<\/script>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help and support WorldFirst is here to help you with answers to frequently asked questions, guides, contact details and more. Chat with our customer care team if you can&#8217;t find what you&#8217;re looking for. We&#8217;re ready to help Contact us Call, drop us an email or chat using our live chat function. Get in touch [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.1.2 (Yoast SEO v20.11) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help and Support | WorldFirst MY<\/title>\n<meta name=\"description\" content=\"Need help or want to ask a question? 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