{"id":1330,"date":"2023-09-12T11:31:09","date_gmt":"2023-09-12T11:31:09","guid":{"rendered":"https:\/\/www.worldfirst.com\/my\/?page_id=1330"},"modified":"2025-04-27T09:34:01","modified_gmt":"2025-04-27T09:34:01","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.worldfirst.com\/my\/help-support\/faqs\/","title":{"rendered":"faqs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1330\" class=\"elementor elementor-1330\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e1255a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e1255a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b805a68\" data-id=\"b805a68\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4cdb40 elementor-widget__width-initial elementor-widget elementor-widget-breadcrumbs\" data-id=\"c4cdb40\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.worldfirst.com\/app3\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css?ver=1779777290\"><p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.worldfirst.com\/my\/\">Home<\/a><\/span><\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b6165a9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b6165a9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a37afc heading-title\" data-id=\"6a37afc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a7ad9c brands-partners elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-heading\" data-id=\"3a7ad9c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9ecfdfa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9ecfdfa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-63f7ab1\" data-id=\"63f7ab1\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f64dd21 underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"f64dd21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<a href=\"#common\">General questions<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-098d553\" data-id=\"098d553\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-25639fb underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"25639fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#transfers\">Payment and transfer questions<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-1dadd26\" data-id=\"1dadd26\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c16a2ff underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"c16a2ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#worldaccount\">WorldFirst Account questions<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-f43b322\" data-id=\"f43b322\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ab5c1a underline-remove-from-hyperlink wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"8ab5c1a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"#security\">Security questions<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-752fe50 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"752fe50\" data-element_type=\"section\" id=\"common\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2c65ec4\" data-id=\"2c65ec4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d110b8 elementor-widget elementor-widget-heading\" data-id=\"9d110b8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">General questions<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c76de8e underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"c76de8e\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2091\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2091\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you charge fees for payments or wire transfers?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2091\"><p><strong>World Account<\/strong><br \/>There are no annual fees or maintenance cost when collecting marketplace funds or managing currency accounts in your World Account. Only a small fee will be charged for outward transfers from your currency account in World Account.<\/p><p>If you&#8217;re making withdrawals of less than $500 from World Account, a $10 fall-below fee applies (subject to the sell currency used).\u00a0<a href=\"https:\/\/www.worldfirst.com\/my\/help-support\/contact-us\/\">Contact us\u00a0<\/a>to find out more.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2092\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2092\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How much can I transact with WorldFirst?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2092\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2092\"><p>There is no minimum or maximum transaction amount. You&#8217;ll however get more savings with larger transaction amounts.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2093\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2093\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I am unhappy with the service I receive from WorldFirst?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2093\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2093\"><p>If you&#8217;re unhappy with any aspect of your transaction with us, please contact your relationship manager. We appreciate all feedback, both positive and negative, as it helps us tailor our services to your requirements. For more information view our\u00a0Complaints Procedure.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2094\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2094\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I\u2019ve booked a trade and want to cancel. Can I do this?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2094\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2094\"><p>When you book a transaction with WorldFirst you enter into a contract to purchase that currency. We then enter into an identical transaction with our bank in order to guarantee you the rate quoted.<\/p><p>If you no longer wish to go ahead, we will need to sell back the currency at the prevailing market rate. Depending on market movements, any losses incurred will be passed on to you.<br \/><br \/>Please kindly get in touch with your account manager if you have any further queries about this.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2095\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2095\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I inform you of changes to my personal details?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2095\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2095\"><p>If your details have changed please email\u00a0<a class=\"blue link\" href=\"mailto:enquiries.sg@worldfirst.com\">enquiries.sg@worldfirst.com<\/a>\u00a0with your account number and your new information. Just so you know, if you&#8217;ve moved house you may need to provide proof of your new address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2096\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2096\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I add a beneficiary \/ payee?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2096\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2096\"><p>A beneficiary or payee is the person you would like to transfer funds to. Whether you are sending money yourself or to a third-party abroad, it\u2019s important to ensure you have the correct payee details.<br \/><br \/>For more information, read our\u00a0step-by-step guide to adding a beneficiary for your\u00a0<a href=\"http:\/\/image.australianews.worldfirst.com\/lib\/fe4115707564077d751076\/m\/1\/1909e24a-873d-484b-9281-51997f162fc0.pdf\">International Collection Account.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2097\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2097\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the difference between IBAN and SWIFT?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2097\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2097\"><p>A SWIFT code is used to determine which bank account you are using when you are transacting, while your IBAN identifies the specific bank you are using to make a payment or transfer.<\/p><p>Read more in our detailed guides:<\/p><ul><li><a href=\"https:\/\/www.worldfirst.com\/uk\/help-support\/iban-versus-swift-code\/\">The difference between IBAN and SWIFT<\/a>.<\/li><li><a href=\"https:\/\/www.worldfirst.com\/uk\/help-support\/what-is-an-iban-number\/\">What is an IBAN number?<\/a><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2098\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2098\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a telegraphic transfer<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2098\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2098\"><p>A telegraphic transfer, or TT, is a way of sending funds electronically. Also known as telex transfers, the name harks back to when sending money meant sending a printed message using a teleprinter. TT transfers today are online and one of the fastest ways to make an international money transfer. They are primarily used for overseas wire transfers.\u00a0For more definitions, please visit our\u00a0<a href=\"https:\/\/www.worldfirst.com\/sg\/glossary\/\">glossary<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2099\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2099\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is a beneficiary<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2099\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2099\"><p>A beneficiary is the person or organisation you wish to pay. Also referred to as a payee. For more definitions, please visit our\u00a0<a href=\"https:\/\/www.worldfirst.com\/sg\/glossary\/\">glossary<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do you charge fees for payments or wire transfers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><strong>World Account<\\\/strong><br \\\/>There are no annual fees or maintenance cost when collecting marketplace funds or managing currency accounts in your World Account. Only a small fee will be charged for outward transfers from your currency account in World Account.<\\\/p><p>If you&#8217;re making withdrawals of less than $500 from World Account, a $10 fall-below fee applies (subject to the sell currency used).\\u00a0<a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/my\\\/help-support\\\/contact-us\\\/\\\">Contact us\\u00a0<\\\/a>to find out more.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How much can I transact with WorldFirst?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There is no minimum or maximum transaction amount. You&#8217;ll however get more savings with larger transaction amounts.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What if I am unhappy with the service I receive from WorldFirst?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you&#8217;re unhappy with any aspect of your transaction with us, please contact your relationship manager. We appreciate all feedback, both positive and negative, as it helps us tailor our services to your requirements. For more information view our\\u00a0Complaints Procedure.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I\\u2019ve booked a trade and want to cancel. Can I do this?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When you book a transaction with WorldFirst you enter into a contract to purchase that currency. We then enter into an identical transaction with our bank in order to guarantee you the rate quoted.<\\\/p><p>If you no longer wish to go ahead, we will need to sell back the currency at the prevailing market rate. Depending on market movements, any losses incurred will be passed on to you.<br \\\/><br \\\/>Please kindly get in touch with your account manager if you have any further queries about this.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I inform you of changes to my personal details?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If your details have changed please email\\u00a0<a class=\\\"blue link\\\" href=\\\"mailto:enquiries.sg@worldfirst.com\\\">enquiries.sg@worldfirst.com<\\\/a>\\u00a0with your account number and your new information. Just so you know, if you&#8217;ve moved house you may need to provide proof of your new address.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I add a beneficiary \\\/ payee?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A beneficiary or payee is the person you would like to transfer funds to. Whether you are sending money yourself or to a third-party abroad, it\\u2019s important to ensure you have the correct payee details.<br \\\/><br \\\/>For more information, read our\\u00a0step-by-step guide to adding a beneficiary for your\\u00a0<a href=\\\"http:\\\/\\\/image.australianews.worldfirst.com\\\/lib\\\/fe4115707564077d751076\\\/m\\\/1\\\/1909e24a-873d-484b-9281-51997f162fc0.pdf\\\">International Collection Account.<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the difference between IBAN and SWIFT?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A SWIFT code is used to determine which bank account you are using when you are transacting, while your IBAN identifies the specific bank you are using to make a payment or transfer.<\\\/p><p>Read more in our detailed guides:<\\\/p><ul><li><a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/uk\\\/help-support\\\/iban-versus-swift-code\\\/\\\">The difference between IBAN and SWIFT<\\\/a>.<\\\/li><li><a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/uk\\\/help-support\\\/what-is-an-iban-number\\\/\\\">What is an IBAN number?<\\\/a><\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"What is a telegraphic transfer\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A telegraphic transfer, or TT, is a way of sending funds electronically. Also known as telex transfers, the name harks back to when sending money meant sending a printed message using a teleprinter. TT transfers today are online and one of the fastest ways to make an international money transfer. They are primarily used for overseas wire transfers.\\u00a0For more definitions, please visit our\\u00a0<a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/sg\\\/glossary\\\/\\\">glossary<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is a beneficiary\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A beneficiary is the person or organisation you wish to pay. Also referred to as a payee. For more definitions, please visit our\\u00a0<a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/sg\\\/glossary\\\/\\\">glossary<\\\/a>.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b519577 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b519577\" data-element_type=\"section\" id=\"transfers\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c662e1\" data-id=\"4c662e1\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6711cf3 elementor-widget elementor-widget-heading\" data-id=\"6711cf3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Payments and transfers<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e28a259 underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"e28a259\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2371\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2371\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long does a transfer take?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2371\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2371\"><p>This depends on a couple of things, including the currency you&#8217;re sending or buying, the bank used and the size of the transaction.<\/p><p>We send your funds out on the agreed upon date, but you&#8217;ll need to allow up to 3 business days for your funds to reach the recipient. The length of time depends on the currency and the country you are sending the funds to.<\/p><table><tbody><tr><td><strong>Currencies*<\/strong><\/td><td><strong>Time taken from Value Date<\/strong><\/td><\/tr><tr><td>USD, GBP, EUR, SGD<\/td><td>Less than 24 hours<\/td><\/tr><tr><td>AUD, NZD, HKD, CAD<\/td><td>Up to 24 hours<\/td><\/tr><tr><td>MYR, AED<\/td><td>1 business day<\/td><\/tr><tr><td>JPY, CNH, THB<\/td><td>1-2 business days<\/td><\/tr><tr><td>PHP, INR, IDR<\/td><td>Up to 3 business days<\/td><\/tr><\/tbody><\/table><p>*Currencies sent to their local country<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2372\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2372\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Will you accept funds from a different source or account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2372\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2372\"><p>Yes, we can receive funds from an account in a different name to yours, but we will need to verify the source. Please\u00a0<a href=\"https:\/\/www.worldfirst.com\/my\/help-support\/contact-us\/\">contact us<\/a>\u00a0for more details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2373\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2373\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What payment \/ beneficiary details do I need to be able to send funds?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2373\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2373\"><ul><li aria-level=\"1\">EUR &#8211; IBAN and SWIFT<\/li><li aria-level=\"1\">CAD &#8211; Account number, SWIFT and Transit code<\/li><li aria-level=\"1\">AUD &#8211; Account number, SWIFT or BSB code<\/li><li aria-level=\"1\">NZD &#8211; Account number, 6-digit bank code and SWIFT<\/li><li aria-level=\"1\">USD &#8211; Account number, ABA routing number or SWIFT<\/li><li aria-level=\"1\">GBP &#8211; Account number and sort code or SWIFT and IBAN<\/li><li aria-level=\"1\">INR &#8211; Account number, SWIFT and IFSC number, reason for transfer<\/li><li aria-level=\"1\">CNH &#8211; Account number, SWIFT<\/li><\/ul><p>SWIFTs are also known as BIC codes. Please call us (<a href=\"telno:+601548770776\">+60 154 877 0776<\/a>) for information on other countries not shown.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2374\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2374\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How will my payment appear in my beneficiary's account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2374\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2374\"><p>As we are making the payment on your behalf, the funds will arrive in your beneficiary&#8217;s account from WorldFirst and not in your name. There will be a reference that starts with WFPAY and followed by a sequence of numbers. Make sure to let your recipient know just in case they&#8217;re expecting to see the money arrive in your name.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2375\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2375\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where do I send my money to?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2375\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2375\"><p>Once you&#8217;ve booked your trade, you&#8217;ll receive an email confirmation which includes our client bank account details. It&#8217;ll also tell you the date on which you need to send the money to us by.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2376\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2376\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What happens if my funds don't arrive?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2376\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2376\"><p>This doesn&#8217;t often happen, but if your funds don&#8217;t arrive within the expected time, let us know as soon as possible so that we can set up an investigation. We will keep you informed every step of the way, until the issue is resolved and your beneficiary has received the funds.\u00a0<\/p><p>For further support please\u00a0<a href=\"https:\/\/www.worldfirst.com\/my\/help-support\/contact-us\/\">contact us<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2377\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2377\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What happens if I have provided incorrect payment details?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2377\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2377\"><p>If you have provided an incorrect account number, name, address, or payment reference before the payment is processed on our side, we may be able to change the details for you.<\/p><p>In cases where the payment has already been processed by WorldFirst, we may be able to issue an amendment request to the beneficiary bank, although in some instances we may have to wait for funds to return in order to reprocess the payment. The course of action will be determined by the currency, bank or destination, so we recommend you discuss this with your relationship manager.<\/p><p>Unfortunately, if a payment has been made to the wrong bank (if your beneficiary has provided the wrong SWIFT BIC or sort code, for example), our only options are to wait for a return of funds or to recall the payment from the incorrect destination.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2378\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2378\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does the method I choose for sending funds to WorldFirst affect my trade?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2378\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2378\"><p>We can only send payments once your funds are with us and have cleared, so if you send funds to us via a slower payment method (BACS, for example), your payment will take longer to leave. If you send your funds in via CHAPS or faster payment, your payment will leave sooner.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-2379\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2379\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">When will my payment go out to my beneficiary?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-2379\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2379\"><p>We&#8217;ll make the payment to your beneficiary on the date we agree when you book your trade. Your beneficiary might not be able to access the money right away as their bank might take some time to clear the funds for them.<\/p><p>Please note that the funds will arrive in the beneficiary&#8217;s account from WorldFirst, rather than your name. There will be a reference which starts with WFPAY followed by a sequence of numbers.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-23710\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-23710\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What if I want a payment to be returned?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-23710\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-23710\"><p>WorldFirst may be able to initiate a payment recall on a \u2018best endeavour\u2019 basis if you require funds to be returned \u2013 just let your relationship manager know.<\/p><p>Also be aware that, as your beneficiary may have to authorise the return of the payment, it is essential to make them aware of their role in the investigation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-23711\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-23711\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I use WorldFirst to transfer digital currencies?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-23711\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-23711\"><p>No, we do not facilitate payments with digital currencies such as cryptocurrency and bitcoin.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How long does a transfer take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This depends on a couple of things, including the currency you&#8217;re sending or buying, the bank used and the size of the transaction.<\\\/p><p>We send your funds out on the agreed upon date, but you&#8217;ll need to allow up to 3 business days for your funds to reach the recipient. The length of time depends on the currency and the country you are sending the funds to.<\\\/p><table><tbody><tr><td><strong>Currencies*<\\\/strong><\\\/td><td><strong>Time taken from Value Date<\\\/strong><\\\/td><\\\/tr><tr><td>USD, GBP, EUR, SGD<\\\/td><td>Less than 24 hours<\\\/td><\\\/tr><tr><td>AUD, NZD, HKD, CAD<\\\/td><td>Up to 24 hours<\\\/td><\\\/tr><tr><td>MYR, AED<\\\/td><td>1 business day<\\\/td><\\\/tr><tr><td>JPY, CNH, THB<\\\/td><td>1-2 business days<\\\/td><\\\/tr><tr><td>PHP, INR, IDR<\\\/td><td>Up to 3 business days<\\\/td><\\\/tr><\\\/tbody><\\\/table><p>*Currencies sent to their local country<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Will you accept funds from a different source or account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we can receive funds from an account in a different name to yours, but we will need to verify the source. Please\\u00a0<a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/my\\\/help-support\\\/contact-us\\\/\\\">contact us<\\\/a>\\u00a0for more details.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What payment \\\/ beneficiary details do I need to be able to send funds?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul><li aria-level=\\\"1\\\">EUR &#8211; IBAN and SWIFT<\\\/li><li aria-level=\\\"1\\\">CAD &#8211; Account number, SWIFT and Transit code<\\\/li><li aria-level=\\\"1\\\">AUD &#8211; Account number, SWIFT or BSB code<\\\/li><li aria-level=\\\"1\\\">NZD &#8211; Account number, 6-digit bank code and SWIFT<\\\/li><li aria-level=\\\"1\\\">USD &#8211; Account number, ABA routing number or SWIFT<\\\/li><li aria-level=\\\"1\\\">GBP &#8211; Account number and sort code or SWIFT and IBAN<\\\/li><li aria-level=\\\"1\\\">INR &#8211; Account number, SWIFT and IFSC number, reason for transfer<\\\/li><li aria-level=\\\"1\\\">CNH &#8211; Account number, SWIFT<\\\/li><\\\/ul><p>SWIFTs are also known as BIC codes. Please call us (<a href=\\\"telno:+601548770776\\\">+60 154 877 0776<\\\/a>) for information on other countries not shown.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How will my payment appear in my beneficiary's account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As we are making the payment on your behalf, the funds will arrive in your beneficiary&#8217;s account from WorldFirst and not in your name. There will be a reference that starts with WFPAY and followed by a sequence of numbers. Make sure to let your recipient know just in case they&#8217;re expecting to see the money arrive in your name.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where do I send my money to?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Once you&#8217;ve booked your trade, you&#8217;ll receive an email confirmation which includes our client bank account details. It&#8217;ll also tell you the date on which you need to send the money to us by.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What happens if my funds don't arrive?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This doesn&#8217;t often happen, but if your funds don&#8217;t arrive within the expected time, let us know as soon as possible so that we can set up an investigation. We will keep you informed every step of the way, until the issue is resolved and your beneficiary has received the funds.\\u00a0<\\\/p><p>For further support please\\u00a0<a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/my\\\/help-support\\\/contact-us\\\/\\\">contact us<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What happens if I have provided incorrect payment details?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If you have provided an incorrect account number, name, address, or payment reference before the payment is processed on our side, we may be able to change the details for you.<\\\/p><p>In cases where the payment has already been processed by WorldFirst, we may be able to issue an amendment request to the beneficiary bank, although in some instances we may have to wait for funds to return in order to reprocess the payment. The course of action will be determined by the currency, bank or destination, so we recommend you discuss this with your relationship manager.<\\\/p><p>Unfortunately, if a payment has been made to the wrong bank (if your beneficiary has provided the wrong SWIFT BIC or sort code, for example), our only options are to wait for a return of funds or to recall the payment from the incorrect destination.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How does the method I choose for sending funds to WorldFirst affect my trade?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We can only send payments once your funds are with us and have cleared, so if you send funds to us via a slower payment method (BACS, for example), your payment will take longer to leave. If you send your funds in via CHAPS or faster payment, your payment will leave sooner.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"When will my payment go out to my beneficiary?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We&#8217;ll make the payment to your beneficiary on the date we agree when you book your trade. Your beneficiary might not be able to access the money right away as their bank might take some time to clear the funds for them.<\\\/p><p>Please note that the funds will arrive in the beneficiary&#8217;s account from WorldFirst, rather than your name. There will be a reference which starts with WFPAY followed by a sequence of numbers.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What if I want a payment to be returned?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WorldFirst may be able to initiate a payment recall on a \\u2018best endeavour\\u2019 basis if you require funds to be returned \\u2013 just let your relationship manager know.<\\\/p><p>Also be aware that, as your beneficiary may have to authorise the return of the payment, it is essential to make them aware of their role in the investigation.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I use WorldFirst to transfer digital currencies?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, we do not facilitate payments with digital currencies such as cryptocurrency and bitcoin.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7505ec1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7505ec1\" data-element_type=\"section\" id=\"worldaccount\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52067b8\" data-id=\"52067b8\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-138afc6 elementor-widget elementor-widget-heading\" data-id=\"138afc6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Your World Account<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2293bac underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"2293bac\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How much does the account cost?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3621\"><p>It\u2019s free to open an account with us and we don\u2019t charge fees for receiving money, or any ongoing subscription and maintenance fees.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3622\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3622\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who can send money to this account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3622\"><p>The accounts are authorised to receive funds from approved online marketplaces, payment gateways and top ups from your same-name bank account. If you are unsure whether the marketplace you\u2019re selling on is approved, please get in touch to speak with your relationship manager.<\/p><p>If you are an online marketplace, find out how to be included in our list of approved marketplaces, by visiting our\u00a0<a href=\"https:\/\/www.worldfirst.com\/my\/partners\/\">Partner page<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3623\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3623\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is there any threshold amount to maintain my account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3623\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3623\"><p>No, the World Account does not have any minimum or maximum holding limit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3624\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3624\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is there any transaction limit?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3624\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3624\"><p>There is no minimum or maximum transaction limit. We do however charge a small fee for withdrawal amounts that fall below $500 to cover our sending costs.<br \/><br \/>*The fall-below fee depends on your &#8216;sell&#8217; currency.<\/p><table width=\"518\"><tbody><tr><td><strong>Sell currencies*<\/strong><\/td><td><strong>Fall-below fee<\/strong><\/td><\/tr><tr><td>USD 500 or less<\/td><td>USD 10<\/td><\/tr><tr><td>GBP 500 or less<\/td><td>GBP 10<\/td><\/tr><tr><td>SGD 500 or less<\/td><td>SGD 10<\/td><\/tr><tr><td>EUR 500 or less<\/td><td>EUR 10<\/td><\/tr><tr><td>AUD 500 or less<\/td><td>AUD 10<\/td><\/tr><tr><td>NZD 500 or less<\/td><td>NZD 10<\/td><\/tr><tr><td>CAD 500 or less<\/td><td>CAD 10<\/td><\/tr><tr><td>JPY 500 or less<\/td><td>JPY 10<\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3625\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3625\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I use my account to receive personal funds and make payments to trading platforms?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3625\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3625\"><p>No, the World Account is strictly for business related transactions. We are unable to receive funds relating to personal trading platforms.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3626\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3626\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I use my account to send money to my family and friends?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3626\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3626\"><p>No, the World Account is strictly for business related transactions. You may withdraw the funds\u00a0 for some of these purposes:<\/p><ul><li>Supplier payments<\/li><li>Pay VAT<\/li><li>Withdraw back to your same-name local bank account<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3627\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3627\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are the currency accounts considered saving accounts or checking accounts?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3627\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3627\"><p>The currency accounts are not bank accounts, savings accounts or deposit accounts. We provide our customers currency accounts under World First name, some of the functionalities of the currency accounts include:<\/p><ul><li>Receive local currencies from approved marketplaces and payment gateways<\/li><li>Hold up to 10 currency accounts<\/li><li>Make outward payments<\/li><\/ul><p>There are up to 10 currency accounts available (USD, SGD, GBP, EUR, AUD, NZD, CAD, JPY, HKD, CNH).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3628\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3628\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I see my account balance(s)?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3628\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3628\"><p>You&#8217;re given 24\/7 online access to your accounts, so you can log in and view current balances and credits at any time. You will also receive an email notification when funds are credited to your account. To switch off the notification, please contact your account manager.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-3629\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-3629\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I create a beneficiary?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-3629\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-3629\"><p>Log in to your online account and click on &#8216;create a new beneficiary&#8217;, then follow the steps to add the relevant bank details as a beneficiary account. If you are unsure of any of the details, please refer to our\u00a0<a href=\"http:\/\/image.australianews.worldfirst.com\/lib\/fe4115707564077d751076\/m\/1\/1909e24a-873d-484b-9281-51997f162fc0.pdf\">\u2018How to add a beneficiary?\u2019<\/a>\u00a0guide.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36210\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-36210\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I add funds to my account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36210\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-36210\"><p>For users in Singapore, you can top up your SGD account from a same-name bank account via FAST.\u00a0<\/p><p>For users outside of Singapore (eg. Thailand, Malaysia, Vietnam, Indonesia), you may fund your USD account via international transfer.<\/p><p>We can receive funds from approved marketplaces and payment gateways. Please email us for more details:\u00a0<a href=\"mailto:worldaccountsea@worldfirst.com\">worldaccountsea@worldfirst.com<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36211\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-36211\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I create a payment?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36211\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-36211\"><p>Payments can be arranged online. You may refer to our\u00a0<a href=\"http:\/\/image.australianews.worldfirst.com\/lib\/fe4115707564077d751076\/m\/1\/798c9068-ca8e-4910-80bd-c67eecb2d4f4.pdf\">&#8216;How to make payments?&#8217;<\/a>\u00a0guide.<\/p><p>*Please make sure you have added details of the beneficiary account before you create a payment. You can see how to enter these details in the answer to the question &#8216;How do I create a beneficiary?&#8217; below.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36212\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-36212\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I create additional users for my account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36212\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-36212\"><p>You can create multi-users with varying access rights. Please get in touch with your account manager to enable this function.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36213\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-36213\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I get a breakdown of deposits into my account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36213\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-36213\"><p>Yes. You can view all incoming and outgoing funds for all of your accounts by clicking on the &#8216;Your statement(s)&#8217; tab on your central dashboard.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36214\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-36214\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are the receiving account details unique to me?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36214\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-36214\"><p>Yes, you will have your own account details that are unique to you, in order to comply with many online marketplaces\u2019 terms and conditions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36215\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-36215\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I top up or withdraw cash from the account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36215\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-36215\"><p>No, I&#8217;m afraid we do not support cash or cheques withdrawals and deposits. Only bank-to-bank transfers are allowed for inward and outward funds for the international collections account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36216\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-36216\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is the different between 'Payment' & 'Transfer'<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36216\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-36216\"><p>&#8216;Payment&#8217; refers to withdrawals from your currency accounts to your own local bank account or to your suppliers\u2019 bank account.\u00a0<br \/><br \/>&#8216;Transfer&#8217; refers to converting &amp; holding funds within the currency accounts you have with WorldFirst.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36217\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-36217\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you provide credit card details and an address?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36217\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-36217\"><p>WorldFirst does not provide you with a credit card or an address. Please speak to your marketplace contact when you upload the account details we give you. They will be able to help you or direct you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36218\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-36218\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I see a rate?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36218\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-36218\"><p>You will only be able to view the rate once you have funds in your international collections account. You may choose to top up a small amount into your account or reach out to us for an indicative rate if there are no funds in your account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36219\" class=\"elementor-tab-title\" data-tab=\"19\" role=\"button\" aria-controls=\"elementor-tab-content-36219\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why can't I make a payment to my beneficiary?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36219\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"19\" role=\"region\" aria-labelledby=\"elementor-tab-title-36219\"><p>If this is your first time processing a same-currency payment (for example: USD-USD), please get in touch with your account manager to enable the function.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36220\" class=\"elementor-tab-title\" data-tab=\"20\" role=\"button\" aria-controls=\"elementor-tab-content-36220\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">After adding a beneficiary, why does the beneficiary account name reflect as my own name?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36220\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"20\" role=\"region\" aria-labelledby=\"elementor-tab-title-36220\"><p>When adding a new beneficiary, please ensure you select &#8216;no&#8217; when prompted with the question &#8216;Is this a company or Director account for World First Asia Pte Ltd?&#8217;.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36221\" class=\"elementor-tab-title\" data-tab=\"21\" role=\"button\" aria-controls=\"elementor-tab-content-36221\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I find my account details?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36221\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"21\" role=\"region\" aria-labelledby=\"elementor-tab-title-36221\"><p>Details of your currency account(s) held with WorldFirst can be found under the \u2018Currency Accounts\u2019 section when you\u2019re logged in to your central dashboard.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36222\" class=\"elementor-tab-title\" data-tab=\"22\" role=\"button\" aria-controls=\"elementor-tab-content-36222\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Where can I see the payments made or breakdown of funds movement?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36222\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"22\" role=\"region\" aria-labelledby=\"elementor-tab-title-36222\"><p>To view your incoming and outgoing funds for all currency accounts, go to &#8216;Reporting&#8217; section when you&#8217;re logged in to your central dashboard.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36223\" class=\"elementor-tab-title\" data-tab=\"23\" role=\"button\" aria-controls=\"elementor-tab-content-36223\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Why can't I book a trade with my International Collections Account?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36223\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"23\" role=\"region\" aria-labelledby=\"elementor-tab-title-36223\"><p>In order to book a transaction via your International Collections Account, you must have a balance available in the &#8216;Currency accounts&#8217;\u00a0section.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36224\" class=\"elementor-tab-title\" data-tab=\"24\" role=\"button\" aria-controls=\"elementor-tab-content-36224\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I integrate with Xero?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36224\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"24\" role=\"region\" aria-labelledby=\"elementor-tab-title-36224\"><p>Yes. Users of World Account can\u00a0<a href=\"https:\/\/www.worldfirst.com\/sg\/xero-integration\/\">integrate with Xero<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36225\" class=\"elementor-tab-title\" data-tab=\"25\" role=\"button\" aria-controls=\"elementor-tab-content-36225\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I have multiple accounts for one currency?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36225\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"25\" role=\"region\" aria-labelledby=\"elementor-tab-title-36225\"><p>Yes, we recognise that online sellers may have multiple storefronts. We can allocate multiple currency accounts for different storefronts.\u00a0<a title=\"I need multiple currency accounts \" href=\"mailto:worldaccountsea@worldfirst.com\">Email us<\/a>\u00a0for more details.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-36226\" class=\"elementor-tab-title\" data-tab=\"26\" role=\"button\" aria-controls=\"elementor-tab-content-36226\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Do you process payments into China?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-36226\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"26\" role=\"region\" aria-labelledby=\"elementor-tab-title-36226\"><p>Yes, we can process USD and CNH to bank accounts in China. We can also do direct payments to 1688.com suppliers via Alipay business account.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How much does the account cost?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>It\\u2019s free to open an account with us and we don\\u2019t charge fees for receiving money, or any ongoing subscription and maintenance fees.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Who can send money to this account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The accounts are authorised to receive funds from approved online marketplaces, payment gateways and top ups from your same-name bank account. If you are unsure whether the marketplace you\\u2019re selling on is approved, please get in touch to speak with your relationship manager.<\\\/p><p>If you are an online marketplace, find out how to be included in our list of approved marketplaces, by visiting our\\u00a0<a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/my\\\/partners\\\/\\\">Partner page<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is there any threshold amount to maintain my account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, the World Account does not have any minimum or maximum holding limit.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is there any transaction limit?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There is no minimum or maximum transaction limit. We do however charge a small fee for withdrawal amounts that fall below $500 to cover our sending costs.<br \\\/><br \\\/>*The fall-below fee depends on your &#8216;sell&#8217; currency.<\\\/p><table width=\\\"518\\\"><tbody><tr><td><strong>Sell currencies*<\\\/strong><\\\/td><td><strong>Fall-below fee<\\\/strong><\\\/td><\\\/tr><tr><td>USD 500 or less<\\\/td><td>USD 10<\\\/td><\\\/tr><tr><td>GBP 500 or less<\\\/td><td>GBP 10<\\\/td><\\\/tr><tr><td>SGD 500 or less<\\\/td><td>SGD 10<\\\/td><\\\/tr><tr><td>EUR 500 or less<\\\/td><td>EUR 10<\\\/td><\\\/tr><tr><td>AUD 500 or less<\\\/td><td>AUD 10<\\\/td><\\\/tr><tr><td>NZD 500 or less<\\\/td><td>NZD 10<\\\/td><\\\/tr><tr><td>CAD 500 or less<\\\/td><td>CAD 10<\\\/td><\\\/tr><tr><td>JPY 500 or less<\\\/td><td>JPY 10<\\\/td><\\\/tr><\\\/tbody><\\\/table>\"}},{\"@type\":\"Question\",\"name\":\"Can I use my account to receive personal funds and make payments to trading platforms?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, the World Account is strictly for business related transactions. We are unable to receive funds relating to personal trading platforms.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I use my account to send money to my family and friends?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, the World Account is strictly for business related transactions. You may withdraw the funds\\u00a0 for some of these purposes:<\\\/p><ul><li>Supplier payments<\\\/li><li>Pay VAT<\\\/li><li>Withdraw back to your same-name local bank account<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"Are the currency accounts considered saving accounts or checking accounts?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The currency accounts are not bank accounts, savings accounts or deposit accounts. We provide our customers currency accounts under World First name, some of the functionalities of the currency accounts include:<\\\/p><ul><li>Receive local currencies from approved marketplaces and payment gateways<\\\/li><li>Hold up to 10 currency accounts<\\\/li><li>Make outward payments<\\\/li><\\\/ul><p>There are up to 10 currency accounts available (USD, SGD, GBP, EUR, AUD, NZD, CAD, JPY, HKD, CNH).<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I see my account balance(s)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You&#8217;re given 24\\\/7 online access to your accounts, so you can log in and view current balances and credits at any time. You will also receive an email notification when funds are credited to your account. To switch off the notification, please contact your account manager.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I create a beneficiary?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Log in to your online account and click on &#8216;create a new beneficiary&#8217;, then follow the steps to add the relevant bank details as a beneficiary account. If you are unsure of any of the details, please refer to our\\u00a0<a href=\\\"http:\\\/\\\/image.australianews.worldfirst.com\\\/lib\\\/fe4115707564077d751076\\\/m\\\/1\\\/1909e24a-873d-484b-9281-51997f162fc0.pdf\\\">\\u2018How to add a beneficiary?\\u2019<\\\/a>\\u00a0guide.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I add funds to my account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For users in Singapore, you can top up your SGD account from a same-name bank account via FAST.\\u00a0<\\\/p><p>For users outside of Singapore (eg. Thailand, Malaysia, Vietnam, Indonesia), you may fund your USD account via international transfer.<\\\/p><p>We can receive funds from approved marketplaces and payment gateways. Please email us for more details:\\u00a0<a href=\\\"mailto:worldaccountsea@worldfirst.com\\\">worldaccountsea@worldfirst.com<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I create a payment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Payments can be arranged online. You may refer to our\\u00a0<a href=\\\"http:\\\/\\\/image.australianews.worldfirst.com\\\/lib\\\/fe4115707564077d751076\\\/m\\\/1\\\/798c9068-ca8e-4910-80bd-c67eecb2d4f4.pdf\\\">&#8216;How to make payments?&#8217;<\\\/a>\\u00a0guide.<\\\/p><p>*Please make sure you have added details of the beneficiary account before you create a payment. You can see how to enter these details in the answer to the question &#8216;How do I create a beneficiary?&#8217; below.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I create additional users for my account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can create multi-users with varying access rights. Please get in touch with your account manager to enable this function.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I get a breakdown of deposits into my account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. You can view all incoming and outgoing funds for all of your accounts by clicking on the &#8216;Your statement(s)&#8217; tab on your central dashboard.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Are the receiving account details unique to me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, you will have your own account details that are unique to you, in order to comply with many online marketplaces\\u2019 terms and conditions.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I top up or withdraw cash from the account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>No, I&#8217;m afraid we do not support cash or cheques withdrawals and deposits. Only bank-to-bank transfers are allowed for inward and outward funds for the international collections account.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What is the different between 'Payment' & 'Transfer'\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>&#8216;Payment&#8217; refers to withdrawals from your currency accounts to your own local bank account or to your suppliers\\u2019 bank account.\\u00a0<br \\\/><br \\\/>&#8216;Transfer&#8217; refers to converting &amp; holding funds within the currency accounts you have with WorldFirst.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you provide credit card details and an address?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>WorldFirst does not provide you with a credit card or an address. Please speak to your marketplace contact when you upload the account details we give you. They will be able to help you or direct you.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I see a rate?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You will only be able to view the rate once you have funds in your international collections account. You may choose to top up a small amount into your account or reach out to us for an indicative rate if there are no funds in your account.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why can't I make a payment to my beneficiary?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>If this is your first time processing a same-currency payment (for example: USD-USD), please get in touch with your account manager to enable the function.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"After adding a beneficiary, why does the beneficiary account name reflect as my own name?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When adding a new beneficiary, please ensure you select &#8216;no&#8217; when prompted with the question &#8216;Is this a company or Director account for World First Asia Pte Ltd?&#8217;.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where can I find my account details?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Details of your currency account(s) held with WorldFirst can be found under the \\u2018Currency Accounts\\u2019 section when you\\u2019re logged in to your central dashboard.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Where can I see the payments made or breakdown of funds movement?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To view your incoming and outgoing funds for all currency accounts, go to &#8216;Reporting&#8217; section when you&#8217;re logged in to your central dashboard.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Why can't I book a trade with my International Collections Account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>In order to book a transaction via your International Collections Account, you must have a balance available in the &#8216;Currency accounts&#8217;\\u00a0section.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I integrate with Xero?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. Users of World Account can\\u00a0<a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/sg\\\/xero-integration\\\/\\\">integrate with Xero<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I have multiple accounts for one currency?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we recognise that online sellers may have multiple storefronts. We can allocate multiple currency accounts for different storefronts.\\u00a0<a title=\\\"I need multiple currency accounts \\\" href=\\\"mailto:worldaccountsea@worldfirst.com\\\">Email us<\\\/a>\\u00a0for more details.\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Do you process payments into China?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, we can process USD and CNH to bank accounts in China. We can also do direct payments to 1688.com suppliers via Alipay business account.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-aa9923f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"aa9923f\" data-element_type=\"section\" id=\"security\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ef89dc\" data-id=\"6ef89dc\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebccf65 elementor-widget elementor-widget-heading\" data-id=\"ebccf65\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Security<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-62b3afc underline-remove-from-hyperlink elementor-widget elementor-widget-accordion\" data-id=\"62b3afc\" data-element_type=\"widget\" id=\"wf-faq-accordion-scroll-focus\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1031\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1031\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">I suspect my beneficiary to be fraudulent, what should I do?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1031\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1031\"><p>Log the incident with the appropriate local crime authority as soon as you have reason to believe the payment is fraudulent. It is also essential that you make your relationship manager aware as soon as possible, as this will give us a better chance of recovering funds.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1032\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1032\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How do I authenticate to make a payment?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1032\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1032\"><p>When you make a payment, WorldFirst will ask you to either enter a six-digit code (received via SMS) or confirm via a push notification (received on the Authy app).\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1033\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1033\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How long can an investigation into fraud take?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1033\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1033\"><p>There are many factors which can contribute to how long an investigation can take, such as the number of intermediary banks involved in the payment journey, if incorrect details have been supplied, or if a bank is holding the payment.<\/p><p>We assure you that WorldFirst will continue to keep you updated on the progression of the investigation.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1034\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1034\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is Two-Factor Authentication (2FA) mandatory?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1034\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1034\"><p>For extra security, all WorldFirst clients have signed up under World First Asia Pte Ltd need to complete additional authorisation at the following stages online:<\/p><ul><li>Login<\/li><li>Adding or managing beneficiaries (payees)<\/li><li>Instructing a payment or booking a trade<\/li><\/ul><p>For more information on SMS authentication and Authy Authentication, visit our\u00a0<a href=\"https:\/\/www.worldfirst.com\/sg\/compliance\/2fa\/\">2FA page<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h4 id=\"elementor-tab-title-1035\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1035\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are you regulated? Is my money safe with you?<\/a>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\t<div id=\"elementor-tab-content-1035\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1035\"><p>Yes and yes. Ensuring the safety and security of your money is central to our business. We comply fully with all relevant regulations and ensure your funds are appropriately segregated from business funds in line with requirements.<\/p><p>We are authorised and regulated by the MAS and are required to hold sufficient capital to protect our business and further safeguard our customers.<br \/><br \/><strong>Notice for non-Singapore residents using World Account<br \/><\/strong>World First Asia Pte Ltd is licensed by the Monetary Authority of Singapore to provide e-money issuance services. Please note that this does not mean you (as a non-Singapore resident) will be able to recover all the money you paid to World First Asia Pte Ltd if its business fails. This new regulation is introduced by MAS under the Payment Services Act 2019.\u00a0<\/p><p>You can find out more about where the companies under the WorldFirst Group are registered on our\u00a0<a href=\"https:\/\/www.worldfirst.com\/my\/compliance\/regulatory-information\/\">regulation page.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I suspect my beneficiary to be fraudulent, what should I do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Log the incident with the appropriate local crime authority as soon as you have reason to believe the payment is fraudulent. It is also essential that you make your relationship manager aware as soon as possible, as this will give us a better chance of recovering funds.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I authenticate to make a payment?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>When you make a payment, WorldFirst will ask you to either enter a six-digit code (received via SMS) or confirm via a push notification (received on the Authy app).\\u00a0<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How long can an investigation into fraud take?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>There are many factors which can contribute to how long an investigation can take, such as the number of intermediary banks involved in the payment journey, if incorrect details have been supplied, or if a bank is holding the payment.<\\\/p><p>We assure you that WorldFirst will continue to keep you updated on the progression of the investigation.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is Two-Factor Authentication (2FA) mandatory?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>For extra security, all WorldFirst clients have signed up under World First Asia Pte Ltd need to complete additional authorisation at the following stages online:<\\\/p><ul><li>Login<\\\/li><li>Adding or managing beneficiaries (payees)<\\\/li><li>Instructing a payment or booking a trade<\\\/li><\\\/ul><p>For more information on SMS authentication and Authy Authentication, visit our\\u00a0<a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/sg\\\/compliance\\\/2fa\\\/\\\">2FA page<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Are you regulated? Is my money safe with you?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes and yes. Ensuring the safety and security of your money is central to our business. We comply fully with all relevant regulations and ensure your funds are appropriately segregated from business funds in line with requirements.<\\\/p><p>We are authorised and regulated by the MAS and are required to hold sufficient capital to protect our business and further safeguard our customers.<br \\\/><br \\\/><strong>Notice for non-Singapore residents using World Account<br \\\/><\\\/strong>World First Asia Pte Ltd is licensed by the Monetary Authority of Singapore to provide e-money issuance services. Please note that this does not mean you (as a non-Singapore resident) will be able to recover all the money you paid to World First Asia Pte Ltd if its business fails. This new regulation is introduced by MAS under the Payment Services Act 2019.\\u00a0<\\\/p><p>You can find out more about where the companies under the WorldFirst Group are registered on our\\u00a0<a href=\\\"https:\\\/\\\/www.worldfirst.com\\\/my\\\/compliance\\\/regulatory-information\\\/\\\">regulation page.<\\\/a><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions General questionsPayment and transfer questionsWorldFirst Account questionsSecurity questions General questions Do you charge fees for payments or wire transfers? World AccountThere are no annual fees or maintenance cost when collecting marketplace funds or managing currency accounts in your World Account. Only a small fee will be charged for outward transfers from your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9034,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Foreign Exchange Frequently Asked Questions | WorldFirst MY<\/title>\n<meta name=\"description\" content=\"Frequently asked questions regarding all things foreign exchange and currency transfers. FX Tips &amp; Advice. We&#039;re here to help.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/my\/help-support\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"faqs\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions regarding all things foreign exchange and currency transfers. FX Tips &amp; Advice. 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