{"id":51230,"date":"2026-07-10T10:00:31","date_gmt":"2026-07-10T10:00:31","guid":{"rendered":"https:\/\/www.worldfirst.com\/my\/?post_type=docs&p=51230"},"modified":"2026-07-10T10:00:35","modified_gmt":"2026-07-10T10:00:35","slug":"world-card","status":"publish","type":"docs","link":"https:\/\/www.worldfirst.com\/my\/help-center\/faqs\/world-card\/","title":{"rendered":"World Card"},"content":{"rendered":"\n

Wrong CVC, card locked <\/strong><\/span><\/h2>\n\n\n\n
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Why is my card restricted for online purchases?<\/summary>\n
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If you enter an incorrect 3-digit Card Verification Value (CVC) 5 times in a row, your card’s online checkout functionality will be temporarily restricted for security reasons to protect you against potential fraud.<\/span><\/p>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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Can I unlock my card? How can I unlock my card to resume shopping?<\/summary>\n
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Yes, you can unlock on your own. You no longer need to call Merchant Support\/ Customer Support to unlock. The process: <\/span><\/p>

  • Log into your WorldFirst Web Portal.<\/span><\/li>
  • Go to Card Management and select the restricted card.<\/span><\/li>
  • Click “Unlock CVC” and complete the quick security verification (OTP) sent to your device.<\/span><\/li>
  • Note: You can only unlock the card once every 24 hours. If you have unlocked your card once, and you wrongly inputted the CVC 5 more times, you will have to wait for 24 hours for the card CVC to automatically be unlocked. <\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n
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    Can I unlock my card using the WorldFirst Mobile App?<\/summary>\n
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    No. The self-service unlock feature is only available on the web-based WorldFirst Portal.<\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

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    What happens if I enter the wrong CVC again after unlocking it?<\/summary>\n
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    • To keep your account safe, you are allowed one self-service unlock per day. <\/span><\/li>
    • If your card is restricted a second time on the same day, the self-service option will turn off. Your card will then automatically reset and unlock the next day, or you can contact Customer Support if you need immediate assistance.<\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n
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      Are my other card transactions blocked if my CVC is locked?<\/summary>\n
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      • No. This security measure only restricts transactions that explicitly require a CVC verification (like online checkouts). <\/span><\/li>
      • Your physical card chip\/PIN transactions and card freezing capabilities remain completely unaffected.<\/span><\/li><\/ul>\n<\/div>\n<\/div>\n<\/details>\n<\/div>\n<\/div>\n\n\n\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

        Wrong CVC, card locked<\/p>\n","protected":false},"author":74,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[32],"doc_tag":[],"acf":[],"yoast_head":"\nWorld Card | WorldFirst MY<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.worldfirst.com\/my\/help-center\/faqs\/world-card\/\" \/>\n<meta property=\"og:locale\" content=\"en_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"World Card\" \/>\n<meta property=\"og:description\" content=\"Wrong CVC, card locked\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.worldfirst.com\/my\/help-center\/faqs\/world-card\/\" \/>\n<meta property=\"og:site_name\" content=\"WorldFirst MY\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-10T10:00:35+00:00\" 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