{"id":43996,"date":"2025-07-04T03:00:41","date_gmt":"2025-07-04T03:00:41","guid":{"rendered":"https:\/\/www.worldfirst.com\/global\/?post_type=docs&p=43996"},"modified":"2025-07-04T03:31:31","modified_gmt":"2025-07-04T03:31:31","slug":"risk-investigation-with-samples","status":"publish","type":"docs","link":"https:\/\/www.worldfirst.com\/global\/help-center\/account-management\/risk-investigation-with-samples\/","title":{"rendered":"Guide for Risk Investigation with Samples"},"content":{"rendered":"\n
Requirements<\/strong>:<\/p>\n\n\n\n Provide the link to the storefront or DTC website associated with the order. Make sure the link is valid and can be accessed without any issues.<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Amazon Storefront URL<\/p>\n\n\n\n DTC Website URL<\/p>\n\n\n\n Requirements<\/strong>:<\/p>\n\n\n\n Submit a fullscreen screenshot of the storefront or website backend related to the order. The screenshot must clearly display the following:<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements<\/strong>:<\/p>\n\n\n\n Please submit the storefront’s sales transaction records and make sure the following details are included:<\/p>\n\n\n\n Amazon operation guide: Payments Transactions View – Transaction View – Find the transactions for the corresponding settlement period and click Download<\/strong><\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements<\/strong>:<\/p>\n\n\n\n Please provide the settlement records for the specified transactions. The records should show the transfer of funds from your storefront to your bank account or any other payment platform.<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements<\/strong>:<\/p>\n\n\n\n Please provide screenshots of the order details page from your storefront for the specified transactions. The screenshots must clearly show the following information:<\/p>\n\n\n\n Samples:<\/strong><\/p>\n\n\n\n Requirements<\/strong>:<\/p>\n\n\n\n If there are communication records with the buyer about the order, please provide the relevant screenshots. Make sure the screenshots clearly show the following details:<\/p>\n\n\n\n Sample:<\/strong><\/p>\n\n\n\n Requirements<\/strong>:<\/p>\n\n\n\n Please provide a screenshot from the third-party bank or payment platform that corresponds to the transaction. Make sure the screenshot clearly shows:<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements<\/strong>:<\/p>\n\n\n\n Please provide a screenshot of the transaction records from the third-party payment platform, ensuring the following details are clearly visible:<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements<\/strong>:<\/p>\n\n\n\n Please provide incoming transaction records from the third-party payment platform that match the storefront’s sales records.<\/p>\n\n\n\n For example, on PayPal, you can download a PDF statement for the relevant date. Follow these steps:<\/p>\n\n\n\n PayPal -> Activity-> Download -> Statements -> Select Monthly -> Choose the date range -> Click Request & Download<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n Please provide materials based on the source of funds. If the funds originate from a PSP or bank, you must submit the corresponding PSP or bank statement. (A complete statement is required\u2014the screenshots in the examples are for reference only. Ensure the key information is fully visible in the screenshot, such as the statement date range, account information, transaction descriptions, etc.)<\/p>\n\n\n\n If the transaction date falls on or before the 20th of the current month, provide the statement for the previous month.<\/p>\n\n\n\n If the transaction date falls after the 20th of the current month, provide the statement for the current month.<\/p>\n\n\n\n Whenever possible, please provide official statements from platforms like PayPal.<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n If the transaction involves physical goods, please provide logistics proofs that match the transaction details. Make sure the following information is clearly visible:<\/p>\n\n\n\n If the transaction involves virtual services, provide a screenshot of the delivery confirmation that corresponds to the transaction details.<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n Please provide an invoice corresponding to the transaction details, ensuring the following information is clearly visible:<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n Please provide a contract corresponding to the transaction details, ensuring the following information is clearly visible:<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n If the entities are affiliated, please provide the Articles of Association or related documentation, ensuring the following information is clearly visible:<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n If the transaction entails virtual services, please provide a service plan related to the transaction, including but not limited to:<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n Please provide invoices corresponding to historical transactions with the same payer, ensuring the following information is clearly visible:<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n Please provide invoices corresponding to tax payment transactions, ensuring the following information is clearly visible:<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Please provide the upstream supplier’s storefront\/website URL, ensuring the links are accessible.<\/p>\n\n\n\n If the orders are from different storefronts, please provide the URLs for all the stores and specify in the material which order corresponds to which store.<\/p>\n\n\n\n Samples:<\/strong><\/p>\n\n\n\n Amazon Storefront Link<\/p>\n\n\n\n DTC Website Link<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n Please provide the country\/region where the shipment is received from the upstream supplier.<\/p>\n\n\n\n Samples:<\/strong><\/p>\n\n\n\n Example 1: China<\/p>\n\n\n\n Receiving country\/region: China<\/p>\n\n\n\n Example 2: United States<\/p>\n\n\n\n Receiving country\/region: United States<\/p>\n\n\n\n Example 3: Germany<\/p>\n\n\n\n Receiving country\/region: Germany<\/p>\n\n\n\n Example 4: Japan<\/p>\n\n\n\n Receiving country\/region: Japan<\/p>\n\n\n\n Example 5: Hong Kong SAR<\/p>\n\n\n\n Receiving country\/region: Hong Kong SAR<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n Please provide the corresponding product details when purchasing from your upstream supplier. Ensure the proof document clearly shows the following:<\/p>\n\n\n\n Sample:<\/strong><\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n Please provide the photos of your company registration certificate. If the document contains multiple pages, include all pages. Provide copies of the following, where applicable but not limited to:<\/p>\n\n\n\n Ensure that all photos are clear, complete, and that no critical information is obscured.<\/p>\n\n\n\n Samples:<\/strong><\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n The front side of the personal identification document for the Director, Shareholder (or UBO), or Authorized Representative, including but not limited to the following:<\/p>\n\n\n\n Please ensure that the photos are clear, complete, and that no key information is obscured.<\/p>\n\n\n\n Samples:<\/strong><\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n The back side of the personal identification document for the Director, Shareholder (or UBO), or Authorized Representative, including but not limited to the following:<\/p>\n\n\n\n Please ensure the photos are clear, complete, and that no key information is obscured.<\/p>\n\n\n\n Samples<\/strong>:<\/p>\n\n\n\n Requirements:<\/strong><\/p>\n\n\n\n The Director, Shareholder (or UBO), or Authorized Representative must take a photo holding the original company registration certificate along with a dated paper from the same day. Please ensure the photo is clear, complete, and that no key information is obscured. The photo must be taken head-on; selfies or mirrored photos will not be accepted.<\/p>\n\n\n\n\n
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Material: Fullscreen screenshot of the storefront backend or backend showing linked third-party payment platform<\/h4>\n\n\n\n
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Material: Storefront Sales Record<\/h4>\n\n\n\n
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Material: Fund Settlement Records<\/h4>\n\n\n\n
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Material: Order Details Page and Shipping Information<\/h4>\n\n\n\n
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Material: Order Communication Records<\/h4>\n\n\n\n
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Material: Screenshot of Third-Party Payment\/Collection Platform Backend<\/h4>\n\n\n\n
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Material: Payment\/Transfer Records from a Third-Party Payment Platform<\/h4>\n\n\n\n
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Material: Transaction Details for Store Settlements to the Third-Party Payment Platform<\/h4>\n\n\n\n
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Material: Third-Party Payment Platform\/Bank Statements Showing Storefront Sales Records<\/h4>\n\n\n\n
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Material: Shipping\/Logistics Proof<\/h4>\n\n\n\n
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Material: Invoice<\/h4>\n\n\n\n
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Material: Contract<\/h4>\n\n\n\n
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Material: Articles of Association<\/h4>\n\n\n\n
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Material: Business Service Plan<\/h4>\n\n\n\n
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Material: Historical Invoice<\/h4>\n\n\n\n
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Material: Tax Payment Invoice<\/h4>\n\n\n\n
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Material: Upstream Supplier’s Storefront\/Website URL<\/h4>\n\n\n\n
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Material: Shipment Receiving Country\/Region<\/h4>\n\n\n\n
Material: Product Information<\/h4>\n\n\n\n
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Material: Company Registration Certificate<\/h4>\n\n\n\n
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Materials: Front Side of Personal Identification Document for Director\/Shareholder\/Authorized Representative<\/h4>\n\n\n\n
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Materials: Back Side of Personal Identification Document for Director\/Shareholder\/Authorized Representative (if information is present on the back)<\/h4>\n\n\n\n
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Materials: Holding the Original Company Registration Certificate and a Dated Paper<\/h4>\n\n\n\n