We’re closing our Private customer business

Our Private client business has always been important to us, but recently we’ve found ourselves increasingly focused on our business customers. It’s been a tough decision, but we’ve decided to focus wholly on our business services, and to discontinue our Private client service.

This means we’re closing our Private customer business, completing on the 21st April 2021; we’ll be starting to remove online access from the April 10th 2021.

Please note that our money transfer services for our business customers will remain unaffected by this decision.

Existing customers - what now?

We know that having continued access to an effective money transfer service is important to you, and we’ve identified Xe, who can provide a comparable service. We hope this will minimise any inconvenience to you and ensure your money transfer activities can continue uninterrupted.

  • We suggest completing onboarding to Xe before April 3rd 2021

  • Please transfer any remaining balances out of your account before that date

  • Any existing payment and scheduled payments will need to take place before the closing date

  • If you want to download any transaction or statement information you should do so before this date

New to WorldFirst?

If you are for looking for Personal service for international payments, we are no longer taking new registrations and encourage you to consider Xe's personal service.

Sign up to a free Personal Account with Xe.com

Open an account

Your questions answered:

Your account has always been important us, and It’s been a tough decision, but we’ve decided to focus wholly on our business services, and to discontinue our Private client service.
Please refer to the service termination email sent to you on the 10th February for the exact date. You may lose online account access before this date. We recommend you read the following FAQs and familiarise yourself with any action you may need to take.
You will be able to continue using these services as normal. These accounts can be identified by the client reference number where they end with the letter C or Z, denoting a business account.
Following the closure of your private account with WorldFirst, the majority of this information will no longer be available. We recommend you download any statements you may need and make copies of beneficiaries. Should you need it, your statement will be available via the online system for three months after your closure date.
You can make transfers as normal up until your closure date, but we recommend you arrange a transfer of any balances as soon as possible. You can check if you have any outstanding balances by using the statements and reporting function on the online platform.
Your regular transfer will stop after the closure of your account. You will need to stop any standing orders or repeat payments to WorldFirst.
Any payments made to a closed account will be returned to the remitter.
Please speak to the account management team if you have an existing forward contract. You can create a new forward contract but it will not extend beyond the closure date of your private client account.
Yes, you can make and receive transfers as normal up until April 10th. Full closure will be 21st April.
Market order(s) will be valid up until the closure date. WorldFirst will cancel any outstanding orders beyond that date.
No, there is no action required to close your account unless you are a client who has: 1.) An open forward contract position 2.) A balance on your account which must be moved before the closure date 3.) A regular payment or standing order made to WorldFirst
By law WorldFirst must retain some information for Regulatory purposes for specified periods of time and during this time WorldFirst will not use this information for any other reason. After this period has elapsed, any information retained for this reason will be deleted automatically: you won’t need to contact us again to request deletion. If you need more information about your rights and especially the right to be deleted, you can read our privacy policy.
Please contact the WorldFirst account management or client relations team if you have any additional questions.

Further information and support:

If you have additional questions please check out the FAQs above. Otherwise please don’t hesitate to contact us via the following channels:

Existing customers: please contact your account manager, or our Private account team at privatedesk@worldfirst.com

General enquires: Please email france@worldfirst.com