Frequently asked questions

After we've received your registration documents, your receiving account details are normally sent to you within 10 working days. If you haven't received this email after 10 working days, please contact us immediately. You'll also be given a link to sign up to our online service – this lets you access the account and make transfers at any time, day or night.
It’s free to open an account and we don’t charge fees for receiving money or any ongoing subscription costs.
There are no transfer fees on foreign exchange transactions for Online Sellers. If you want a same currency transfer we offer competitive transaction costs. Email us to find out more.
Complete registration before the 30th of September 2017 to enjoy a flat 1% fee on all payments from USD/GBP/EUR to CNY. A minimum transfer amount of US$250 or currency equivalent is required. It is the only fee we charge and there is no monthly fee or other transaction fees*. * Terms and Conditions apply.For further details of other currencies, email us to find out more.
Ensuring the safety and security of your money is central to our business. We are regulated in Hong Kong by the Hong Kong Customs and Excise, Money Services Supervision Bureau. World First Group maintain high levels of capital and have a 3A2 credit rating from Dun and Bradstreet. If you'd like a bank reference for us please give us a call, we'd be happy to oblige. You can find out more about where the companies under the World First Group are registered and regulated here. You'll find full information on our security page, where you can also download our audited financial statements. Email us to find out more.
There is no minimum duration for holding an account with us. If you want to close any of your accounts, please email to notify us. Please note that no account is closed until you receive email confirmation from us.

We reserve the right to close accounts where it is inactive or the transaction turnover is very low over a three month period. If this happens, we'll contact you by email and you'll be given three months’ notice to resume transactions through the account, otherwise it will be closed following this notice period.

You're given online access to your accounts, so you can log in and view current balances and credits at any time, however you won’t be able to see CAD and JPY balances. We’ll send CAD balance notification emails to you every Monday. JPY balances will be transferred out once funds arrived and you’ll receive trade confirmation when your Relationship Manager book the trade for you.
You can log into your online account and transfer your balance(s) once your funds arrive. Please make sure you have added details of the beneficiary account on WFO before you make a transfer. You can see how to enter these details in the answer to the question "How do I enter my bank details for my home account?" below.
Yes, you can view your balances when you log in to World First Online.
Log in to your online account and click on 'create a new beneficiary'. These details will come through to us to verify. Please note that we cannot pay to third parties - the account must be in your name or your company name. There is a mandatory currency conversion, please make sure that the account is denominated in a different currency to the one you hold in your World First account. If you are unsure on any of your bank details please check them with your bank.
USD payments credit the same day as they are paid out. EUR, GBP and other currency payments take 1-4 days to credit from the day they are paid out. If you're sending USD to China this can take up to 4 days to credit.

In rare circumstances delays may occur. World First will do everything reasonably possible to ensure that funds arrive on time but is not liable for delays cuased by intermediary or receiving banks.

Yes. You can view all incoming and outgoing funds for all of your accounts by clicking on the 'Your statement(s)' tab on the online system.
E-commerce marketplace sites that have been approved by World First. Please contact the team if you would like to know if a website that you would like to sell on is supported. If it's possible, the member of the team will tell you immediately.
No, the account is only used for the purpose of receiving funds in from the e-commerce site that you are selling on.
We can open receiving accounts in the UK, USA, Europe, Canada and Japan. These accounts can only be used to receive funds from marketplaces in those countries.
World First do not provide you with a credit card or an address. Please speak to your website representative when you upload the account details we give you. They will be able to help you or direct you.
There are many people who are able to certify documents. We can accept certifications done by any of the following individuals:


  • Accountant who is a member of a recognised professional body
  • Embassy official
  • Bank/building society official
  • Commissioner of oaths
  • Justice of the Peace
  • Local government officer
  • Serving police officer or Senior Civil Servant
  • Solicitor/Lawyer/Barrister/Advocate who is a member of a recognised professional body
  • Medical doctor
  • Director, officer or manager of a regulated financial institution
  • Notary Public
  • Actuary who is a member of a recognised professional body

    The certifier must confirm that:


  • they have seen the original document; and
  • the document signed is a complete and accurate record of the original; and
  • the photograph bears a true likeness to the individual requesting the certification.

    The certifier must also include all of the below information on each document that they certify:


  • The date
  • Their signature
  • Their name and title(printed clearly)
  • Their personal or business address
  • Their contact number
  • Their registration number (if applicable)