{"id":9034,"date":"2023-10-02T18:46:45","date_gmt":"2023-10-02T18:46:45","guid":{"rendered":"https:\/\/cms-infra-int4.worldfirst.com\/au\/?page_id=9034"},"modified":"2023-11-23T17:12:52","modified_gmt":"2023-11-23T17:12:52","slug":"help-support","status":"publish","type":"page","link":"https:\/\/www.worldfirst.com\/au\/help-support\/","title":{"rendered":"Help &#038; Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9034\" class=\"elementor elementor-9034\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72049fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"72049fb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9696b15\" data-id=\"9696b15\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a09517c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a09517c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6e067b3\" data-id=\"6e067b3\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3cc9f1e elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"3cc9f1e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Help and support<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-997bbb4 wf-body01-font elementor-widget elementor-widget-text-editor\" data-id=\"997bbb4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>WorldFirst is here to help you with answers to frequently asked questions, guides, contact details and more.<\/p><p>Chat with our customer care team if you can&#8217;t find what you&#8217;re looking for.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-983caaf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"983caaf\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-940f6df\" data-id=\"940f6df\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-92d2753 elementor-widget elementor-widget-heading\" data-id=\"92d2753\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Guides<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d2cade partners-description elementor-widget-tablet__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8d2cade\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Our step-by-step guides and feature overviews will help you from setting up your account, to making your first transfer.<\/p>\n<p><a href=\"\/au\/help-support\/book-a-transfer\/\">How to book a transfer<\/a><\/p>\n<p><a href=\"\/au\/help-support\/account-verification-letter\/\">How to request an account verification letter<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40e1361 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40e1361\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8db14ab\" data-id=\"8db14ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0295df9 elementor-widget elementor-widget-image\" data-id=\"0295df9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/8\/2023\/10\/Frame-187927-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-19223\" alt=\"\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/8\/2023\/10\/Frame-187927-150x150.png 150w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/8\/2023\/10\/Frame-187927.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc8ab88 elementor-widget elementor-widget-heading\" data-id=\"cc8ab88\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Contact us<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5471a elementor-widget elementor-widget-text-editor\" data-id=\"1b5471a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Call, drop us an email or chat using our live chat function.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb45065 elementor-align-left elementor-absolute elementor-widget elementor-widget-button\" data-id=\"fb45065\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/au\/help-support\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-50d7c36\" data-id=\"50d7c36\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b0271c elementor-widget elementor-widget-image\" data-id=\"4b0271c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/8\/2023\/10\/Frame-187928-150x150.png\" class=\"attachment-thumbnail size-thumbnail wp-image-19224\" alt=\"\" srcset=\"https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/8\/2023\/10\/Frame-187928-150x150.png 150w, https:\/\/mdn.marmot-cloud.com\/worldfirst\/sites\/8\/2023\/10\/Frame-187928.png 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7dbd42c elementor-widget elementor-widget-heading\" data-id=\"7dbd42c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5dc4fe elementor-widget elementor-widget-text-editor\" data-id=\"c5dc4fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Got a question? Check our frequently asked questions to see if your query can be answered.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b528881 elementor-align-left elementor-absolute elementor-widget elementor-widget-button\" data-id=\"b528881\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/au\/help-support\/world-account-faqs\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See all FAQs<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-614ed62 live-chat elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"614ed62\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-754e308\" data-id=\"754e308\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26fed66 elementor-widget elementor-widget-html\" data-id=\"26fed66\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style type='text\/css'>\r\n.embeddedServiceHelpButton .helpButton .uiButton {\r\nbackground-color: #e5133a;\r\nfont-family: \"Roboto\", sans-serif;\r\n}\r\n.embeddedServiceHelpButton .helpButton .uiButton:focus {\r\noutline: 1px solid #e5133a;\r\n}\r\n<\/style>\r\n\r\n<script type='text\/javascript' src='https:\/\/service.force.com\/embeddedservice\/5.0\/esw.min.js'><\/script>\r\n<script type='text\/javascript'>\r\nvar initESW = function(gslbBaseURL) {\r\nembedded_svc.settings.displayHelpButton = true; \/\/Or false\r\nembedded_svc.settings.language = ''; \/\/For example, enter 'en' or 'en-US'\r\n\r\n\/\/embedded_svc.settings.defaultMinimizedText = '...'; \/\/(Defaults to Chat with an Expert)\r\n\/\/embedded_svc.settings.disabledMinimizedText = '...'; \/\/(Defaults to Agent Offline)\r\n\r\n\/\/embedded_svc.settings.loadingText = ''; \/\/(Defaults to Loading)\r\n\/\/embedded_svc.settings.storageDomain = 'yourdomain.com'; \/\/(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session)\r\n\r\n\/\/ Settings for Chat\r\n\/\/embedded_svc.settings.directToButtonRouting = function(prechatFormData) {\r\n\/\/ Dynamically changes the button ID based on what the visitor enters in the pre-chat form.\r\n\/\/ Returns a valid button ID.\r\n\/\/};\r\n\/\/embedded_svc.settings.prepopulatedPrechatFields = {}; \/\/Sets the auto-population of pre-chat form fields\r\n\/\/embedded_svc.settings.fallbackRouting = []; \/\/An array of button IDs, user IDs, or userId_buttonId\r\n\/\/embedded_svc.settings.offlineSupportMinimizedText = '...'; \/\/(Defaults to Contact Us)\r\n\r\nembedded_svc.settings.enabledFeatures = ['LiveAgent'];\r\nembedded_svc.settings.entryFeature = 'LiveAgent';\r\n\r\nembedded_svc.init(\r\n'https:\/\/wf.my.salesforce.com',\r\n'https:\/\/wf.my.site.com\/supportcentersurvey',\r\ngslbBaseURL,\r\n'00D0Y000000Zl5Z',\r\n'Live_Chat',\r\n{\r\nbaseLiveAgentContentURL: 'https:\/\/c.la1-c1-fra.salesforceliveagent.com\/content',\r\ndeploymentId: '5721v0000004Wzf',\r\nbuttonId: '5731v0000004U9F',\r\nbaseLiveAgentURL: 'https:\/\/d.la1-c1-fra.salesforceliveagent.com\/chat',\r\neswLiveAgentDevName: 'Live_Chat',\r\nisOfflineSupportEnabled: false\r\n}\r\n);\r\n};\r\n\r\nif (!window.embedded_svc) {\r\nvar s = document.createElement('script');\r\ns.setAttribute('src', 'https:\/\/wf.my.salesforce.com\/embeddedservice\/5.0\/esw.min.js');\r\ns.onload = function() {\r\ninitESW(null);\r\n};\r\ndocument.body.appendChild(s);\r\n} else {\r\ninitESW('https:\/\/service.force.com');\r\n}\r\n<\/script>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Help and support WorldFirst is here to help you with answers to frequently asked questions, guides, contact details and more. Chat with our customer care team if you can&#8217;t find what you&#8217;re looking for. Guides Our step-by-step guides and feature overviews will help you from setting up your account, to making your first transfer. How [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Help and Support | WorldFirst AU<\/title>\n<meta name=\"description\" content=\"Need help or want to ask a question? 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