{"id":3496,"date":"2025-06-20T07:08:51","date_gmt":"2025-06-20T07:08:51","guid":{"rendered":"https:\/\/www.worldfirst.com\/af\/?page_id=3496"},"modified":"2025-08-01T07:34:15","modified_gmt":"2025-08-01T07:34:15","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.worldfirst.com\/af\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3496\" class=\"elementor elementor-3496\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f5d015 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f5d015\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-eb71d71\" data-id=\"eb71d71\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f43dce elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1f43dce\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h4 class=\"elementor-heading-title elementor-size-default\">Related content<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-651f447 elementor-widget elementor-widget-text-editor\" data-id=\"651f447\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.23.0 - 15-07-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<div class=\"x-anchor-content\">\n<div>\n<div>&#8211;\u00a0<a href=\"\/af\/legal\/\">Legal<\/a><\/div>\n<div><span class=\"x-anchor-text-primary\">&#8211;\u00a0<a href=\"\/af\/compliance\/\">Compliance<\/a><\/span><\/div>\n<div><span class=\"x-anchor-text-primary\">&#8211;\u00a0<a href=\"\/af\/privacy-policy\/\">Privacy policy<\/a><\/span><\/div>\n<div><span class=\"x-anchor-text-primary\">&#8211;\u00a0<a href=\"\/af\/cookie-policy\/\">Cookie policy<\/a><\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"x-anchor-content\"><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-8325878\" data-id=\"8325878\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b25c328 elementor-widget elementor-widget-heading\" data-id=\"b25c328\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints policy<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1711a0d elementor-widget elementor-widget-text-editor\" data-id=\"1711a0d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div><p>WorldFirst is committed to providing a competitive and efficient service.<\/p><p>We believe in employing well-trained and dedicated staff and the intelligent use of technology to help us achieve this.<\/p><p>Unfortunately, there may be occasions when we fall below the standards you expect, and we have simple, clear procedures in place to set out how we will deal with any complaint you may have about the service you have received.<\/p><\/div><div><h4>How to make a complaint<\/h4><p>You can make a complaint by any means that is convenient for you \u2013 for example by email or telephone.<\/p><p>Your complaint will be recorded on our systems, and the person handling it will respond in writing within 3 business days acknowledging receipt and giving you their contact details, name and position. We will usually contact you by email.<\/p><p>We will start investigating your complaint as soon as possible and aim to resolve the matter as quickly as we can, keeping you informed of our progress. In our final response, we will explain our assessment of the complaint to you, along with any remedial action or redress. We may also take measures to improve any systems or processes where necessary.<\/p><h4>WorldFirst (Singapore) Merchant Services Pte. Ltd.<\/h4><p style=\"margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman', serif; color: #000000; margin-top: 0cm; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span style=\"font-size: 13.5pt; font-family: Roboto; color: #262626;\">Complaints relating to your World Account (which is provided by WorldFirst MS) should be directed to WorldFirst MS.<\/span><\/p><h4>World First Asia Pte. Ltd.<\/h4><p>Complaints relating to your Forwards services and transactions (which are provided by WFAPL) should be directed to WFAPL.<\/p><\/div><div><h4>How to get in touch<\/h4><h4>For general queries relating to your World Account:<\/h4><h4>WorldFirst (Singapore) Merchant Services Pte. Ltd.<\/h4><p>128 Beach Road, #20-01, Singapore 189773<\/p><p>Telephone:<a href=\"tel:+6568054381\">\u00a0+65 6805 4381<\/a><br \/>E-mail: <a href=\"mailto:complaints@worldfirst.com\">complaints@worldfirst.com<\/a><\/p><h4>For queries relating to your forwards services and transactions:<\/h4><p>128 Beach Road, #20-01, Singapore 189773<\/p><p>Telephone:<a href=\"tel:+65 6805 4380\">\u00a0+65 6805 4380<\/a><br \/>E-mail:\u00a0<a href=\"mailto:enquiries.sg@worldfirst.com\">enquiries.sg@worldfirst.com<\/a><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Related content &#8211;\u00a0Legal &#8211;\u00a0Compliance &#8211;\u00a0Privacy policy &#8211;\u00a0Cookie policy Complaints policy WorldFirst is committed to providing a competitive and efficient service. We believe in employing well-trained and dedicated staff and the intelligent use of technology to help us achieve this. Unfortunately, there may be occasions when we fall below the standards you expect, and we have [&hellip;]<\/p>\n","protected":false},"author":71,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.2 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our Complaints Procedure | WorldFirst AF<\/title>\n<meta name=\"description\" content=\"Unhappy with our service? 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