Author Archive
News & Press - Tuesday, March 9, 2010 7:35 - 0 Comments
New service initiatives from World First
In keeping with World First’s ethos to place clients at the heart of the company, a core team has been identifying ways to improve the service offering.
Following mapping out ‘client journeys’, around 40 client service improvements are now underway.
Sara Cass, operations manager said, “Working through this exercise has enabled us to genuinely see things from a client’s point of view. Managing different people’s interests in specific processes is challenging, but ‘going the extra mile’ is one of our core philosophies so final decisions are easy – what’s best for the client is what gets done.”
World First has always sought client feedback and whilst this is approaching 100% positive and encouraging, the company doesn’t want to rest on its laurels.
Jonathan Quin, joint founding director said, “When Nick Robinson and I started World First six years ago, we wanted to not only build a ‘good’ company but a ‘great’ one. We believe we can only achieve that by taking our clients with us on a ‘great’ journey. We want to offer them ‘the best’”.
Other service initiatives introduced at World First include Xchange, the online trading system and in the past 12 months, an office in Sydney Australia, so the company can offer a 24-hour service during the working week.
Ends
For further information contact:
Wendy Casterton
t: 020 7801 1060
e: wendy.casterton@worldfirst.com
w: worldfirst.com
Notes for editors:
World First is a currency exchange broker, serving both private and corporate clients. Set up in 2004 by directors Jonathan Quin and Nick Robinson, the company is experiencing very fast growth and now employs over 80 people in two offices (London, UK and Sydney, Australia). It was named the 53rd fastest growing company in the UK in the Sunday Times Fast Track 2009. With over 20,000 private clients and 4,700 corporate clients, World First transacted over £1 billion in 2009.
World First’s corporate clients are generally import or export companies, making regular transfers. World First helps them minimise their exchange rate risk and manage their currency exposure.
Private clients largely use broker services to purchase a property abroad, usually a second home or investment or to emigrate.
World First is also now offering currency options to SMEs and private clients through World First Markets Ltd, which is authorised and regulated in the UK by the FSA. World First is the first broker to offer currency options which have, until now, been the preserve of very large corporate organisations through their banks.
- World First in the press: investmentweek.co.uk 10 February 2010
- World First in: blogs.ft.com/money-matters 4 February 2010
- World First in the press: whatinvestment.co.uk 4 February 2010
- World First UK Ltd is granted FSA Payment Institution status
- World First in the press: The Times 24 October 2009
- World First in the press: The Sun Friday 23 October 2009
- World First in the press: Mail on Sunday 18 October 2009
- World First: Sterling weakness provides windfall for farmers
- Foreign exchange news: A sterling rise on properties abroad
- World First sees 54% more people buying euros
- Country Life International
- World First in the press: Sunday Times 10 May 2009
- World First in the press: Sunday Times 3 May 2009
- World First wins Queen’s Award for International Trade
- World First on telegraph.co.uk – 19Apr09
- Costa de la Luz Resident
- Country Life
- World First doubles in size in Australasia
- World First on Farmers Weekly Interactive – 5 February 2009
- World First in the press – City AM Monday 26 January 2009
- World First in the press: Sunday Times 14 December 2008
- World First in the press: Mail on Sunday 14 December 2008
- World First in the press: Sunday Times 7 December 2008
- World First on telegraph.co.uk – Monday 17 November 2008
- World First on SME Web – Wednesday 12 November 2008
- World First on SME Web – Wednesday 12 November 2008
- World First on SME Web – Tuesday 11 November 2008
- World First on thisismoney.co.uk – 6 November 2008
- World First in Growing Business magazine – November 2008
- World First in the press: Mail on Sunday 2 November 2008
- Currency fluctuations costing £900m a year
- World First in the press – FT Weekend 25 October 2008
- World First in the press: Daily Telegraph 24 October 2008
- World First in the press: ft.com 13 October
- World First in Spectator Business: October 2008
- World First offers foreign exchange options
- World First in the press: Sunday Times 7 September
- Saving on your wedding abroad
- World First in the press: Sunday Times 17 August
- World First in the press: Sunday Telegraph 3 August
- World First in the press: New Zealand Outlook July 2008
- World First in Business Travel Magazine (July/August 2008 issue)
- World First in the press: Sunday Times 20 July
- World First in A Place in the Sun magazine (July 2008)
- World First in Living France magazine (July 2008 issue)
- World First in French magazine (June 2008 issue)
- World First in the press: Metro 28 May
- World First races for life
- World First in the press: Western Morning News Thurs 10 April
