Customers and suppliers
We only have one value – People First. It means we deal with everyone – client, supplier, partner or employee - fairly and transparently.
This includes looking after clients' money and security is one of our highest priorities. We are authorised and regulated by the FCA and regulated by HMRC so money and data is secure. All customer and supplier data is kept securely and never passed to third parties. We are proud of our best-in-class compliance procedures.
We think it’s important that everyone who deals with us should be able to speak directly to the person they need. So all our customers and suppliers can reach us on direct phone lines. We don’t do call centres or automated messaging because we don’t like them.
When it comes to pricing, our ‘Best Rate Guarantee’ and bespoke payment fee structure make sure all our clients get the best deals possible. The same goes for our suppliers – and not just the financial ones. The fresh fruit we have delivered to our office, for example, comes from New Covent Garden Market (just 2 miles away) direct from producers so they get a better deal.